Operations & Insurance Professional | Banking & Mortgage Operations | MIS & Reporting | Advanced Excel | AI & Prompt Engineering



Aug 2026

Bachelor of Arts
Kota
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Meerut
Full-time parenting at Career Break, Jul 2016 - Present · 10 yrs 2 mos
Insurance Associate at MetLife Global Operation Support Center, Sep 2014 - Jun 2016 · 1 yr 10 mos, Processed insurance-related back-office operations. Verified insurance transactions and maintained quality standards. Ensured compliance with organizational policies.
Senior Process Associate at Infosys BPO Ltd, Nov 2011 - Feb 2014 · 2 yrs 4 mos, Handled Mortgage Services including Releases & Settlements. Interpreted information received from onshore teams. Processed collateral release requests accurately.
Head of Administration at Swarnalabh Tradelink Ltd, Nov 2009 - Nov 2011 · 2 yrs 1 mo, Prepared cheques and renewal quotations. Coordinated dispatches and supervised junior staff. Reported to the Managing Director.
Senior Process Associate at MetLife GOSC, Aug 2026
Bachelor of Arts, Kota