Deepthi Gunasekaran on Tal
Headline
Customer Success Professional | Team Leadership | Customer Retention & Growth | Leading with Emotional Intelligence | Open to Remote Opportunities | MBA in HR & Marketing
About
Customer Success professional with 5 years of experience in client relationship management, customer retention, account growth, and team leadership. Throughout my career, I have been passionate about building strong customer relationships, delivering exceptional customer experiences, and helping organizations create long-term value for their clients. Most recently, I worked at Mydbops, where I progressed into a Team Lead – Customer Success role. I individually managed a portfolio of 40+ clients while leading and mentoring team members, collaborating with cross-functional teams, and driving customer satisfaction, retention, and business growth. This experience strengthened my leadership, stakeholder management, and customer advocacy skills while reinforcing the importance of empathy and emotional intelligence in building successful customer partnerships. Prior to Mydbops, I worked with ICICI Bank as a Customer Relationship Officer, supporting housing and mortgage solutions for high-net-worth individuals and corporate clients. This role provided a strong foundation in relationship management, customer service, and consultative engagement. I hold an MBA in HR & Marketing from P.S.N.A. College of Engineering and Technology and bring a blend of customer-centric thinking, leadership, and business acumen to every role I undertake. I am currently taking a short career break to focus on motherhood and spend time with my twins. During this phase, I am also investing in continuous learning, skill development, and exploring opportunities to further strengthen my expertise. As I plan my next career move, I am open to remote/work-from-home opportunities in Customer Success, Customer Experience, Account Management, Client Relationship Management, and related fields where I can contribute, grow, and create meaningful impact. Let's connect and explore opportunities to create exceptional customer experiences together.
Work experience
Customer Success Representative Team Lead at Mydbops, Sep 2023 - May 2026 · 2 yrs 9 mos, Bengaluru
Customer Success Representative at Mydbops, Jun 2022 - May 2026 · 4 yrs, Bengaluru, Karnataka, India
Customer Success Manager at Mydbops, Jun 2022 - May 2026 · 4 yrs, Leading a team of Customer Success Representatives, ensuring process adherence, quality standards, and timely resolution of client requirements. Successfully managing 40+ client accounts, acting as the primary point of contact and building long-term relationships. Responsible for SLA tracking, escalation management, and driving client satisfaction scores. Overseeing and optimizing server inventory management for MySQL, PostgreSQL, and MongoDB across client accounts. Collaborating closely with internal business, consulting, and QEC teams for seamless ticket resolution and delivery alignment. Driving revenue growth via upselling and onboarding of new servers for database management. Collecting, analyzing, and sharing client feedback/testimonials to improve services and internal processes. Promoted to Team Lead in September 2023 based on leadership performance, client satisfaction, and ownership. Initiated training sessions for new team members and set up internal guidelines for handling escalations and customer onboarding.
Customer relationship officer at ICICI Bank, Mar 2021 - Jun 2022 · 1 yr 4 mos, Madurai, Tamil Nadu, India
Intern at TVS Automobile Services Private Ltd, Oct 2020 - Nov 2020 · 2 mos, Managed employee attendance and documentation. Supported employee engagement initiatives and HR process execution.
Education
Master of Business Administration, Human Resources Management/Personnel Administration, General, psna college of engineering and technology
B.Sc, Information Technology, NMS.Sermathai Vasan College for Women
