Headline

Social Media & Digital Marketer | Freelance | Branding, Content & Website Development | Guest Relationship Executive

About

With 4+ years of experience in hospitality, working with luxury brands, I bring a strong foundation in customer experience, guest relations, attention to detail, and understanding people. My background has helped me develop strong communication, problem-solving, and client-handling skills in fast-paced environments. I am now transitioning into digital marketing, where I focus on building brands through strategy, content creation, and storytelling. I am particularly interested in identifying brand gaps, shaping brand identity, and creating clear visual and content direction that aligns with business goals. My work revolves around social media marketing, content strategy, branding, and audience engagement. I am currently learning and applying skills such as social media management, content planning, copywriting, WordPress website building, and brand positioning. I enjoy combining creativity with structure—whether it’s developing content ideas, planning a content calendar, or building a brand voice that connects with the right audience. Key Skills: Customer Service, Guest Relations, Communication, Team Collaboration, Problem Solving, Social Media Marketing, Content Creation, Branding, Storytelling, Copywriting, Content Strategy, Audience Engagement, WordPress, Brand Positioning. I’m open to opportunities, collaborations, and learning experiences with brands that value creativity, consistency, and meaningful digital presence.

Location

Bengaluru

Work experience

Guest Relations Executive | Administration & Operations at Refex Group, Jun 2025 - Present · 1 yr, Bengaluru, Managing administrative operations and guest relations to ensure smooth day-to-day functioning and a well-maintained workplace environment. • Oversee office facility coordination, inventory management, and housekeeping operations • Ensure adherence to administrative protocols and data privacy standards • Handle guest interactions, ensuring a seamless and positive experience • Coordinate with internal teams to maintain operational efficiency • Maintain an organized, efficient, and service-oriented workplace Skills: Operations Management, Customer Experience, Facility Coordination, Administrative Support, Team Coordination, Problem Solving

Spa Receptionist | Guest Experience & Front Office Operations at JW Marriott Bengaluru Prestige Golfshire Resort & Spa, Dec 2023 - Jun 2025 · 1 yr 7 mos, Bengaluru, • Managed spa reservations, guest check-ins, and service coordination in a professional environment • Delivered personalized guest experiences with attention to detail and service quality • Handled billing, confirmations, and guest queries with professionalism • Coordinated with therapists and staff to ensure smooth daily operations • Maintained efficiency during high guest volumes Skills: Customer Service, Front Office Operations, Guest Handling, Communication, Service Coordination

Spa Receptionist | Client Relations & Appointment Management at Atmantan Wellness Centre, Jan 2023 - Nov 2023 · 11 mos, Pune District, • Managed appointment scheduling and daily front-desk operations • Built strong guest relationships through attentive and personalized interaction • Supported staff with coordination and maintained service records • Ensured a calm, organized, and welcoming reception environment Skills: Client Relations, Scheduling, Communication, Coordination, Attention to Detail

Front Desk Associate | Guest Services & Hospitality Operations at Moustache Escapes, Jul 2022 - Dec 2022 · 6 mos, Pushkar, • Handled guest check-ins, check-outs, and booking inquiries • Assisted domestic and international guests with support and local guidance • Managed high-volume front desk interactions in a fast-paced environment • Maintained service quality and guest satisfaction Skills: Guest Services, Booking Management, Communication, Problem Solving, Adaptability

Food And Beverage Assistant at NOA jaipur, Feb 2022 - Jun 2022 · 5 mos, Jaipur, Rajasthan, India, • Welcomed guests and managed table reservations • Coordinated between service staff and kitchen teams • Ensured smooth dining flow and positive guest experiences • Maintained service etiquette and front-of-house discipline This role laid the foundation for my customer service mindset and people facing professionalism.

Education

Digital Marketing, Digital marketing, Digital Academy 360

Govt. C’sector School Arunachal Pradesh Itanagar