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Deepika Gupta

Business Analyst | BFSI Domain Expert | Payments | KYC/AML | Agile & Scrum | JIRA | UAT

Pune Division

13+ years of work experience

GPE Technologies
Aug 20214 yrs 11 mosPresent

Pune District

• Analyse and identify gap to determine software feature requirement by collaborating with client to provide solution to their problem. • Developed and implemented strategies to update the company’s ERP systems, resulting in improved system efficiency and cost savings • Led the design and enhancement of the company’s ERP system with monitored cost parameters and budgets for ERP projects. • Establish and maintain effective relationships with clients and vendors. • Troubleshoot issues with ERP systems and resolve technical problems. • Maintained Project documents for Change Request and implemented procedure for testing changes. • Train and support team on the newly on boarded product and create assessments to identify the learning and Knowledge gaps. Develop and implement ERP training programs for quality staff, marketing staff and new joiner. • Have monthly technical discussions with teams to avoid knowledge gaps. • Work on feedback incidents from clients.
Axis Bank
Apr 201810 mosJan 2019

Pune

• Interacted with the stakeholders and gathered requirements by using various elicitation techniques. • Created user stories with appropriate acceptance criteria with the assistance of the Product Owner. Added user stories into product backlog using the JIRA tool. • Prioritized and validated the requirements using Moscow and FURPS technique, added user stories to sprint backlog based on prioritization order. • Collaborated with Product Owner and Scrum Master for BV and CP. and assisted the Product Owner for the creation of DOR and DOD checklist. • Participated in sprint ceremonies to remove road blocks in the project. • Generated Sprint, Product Burn down/Burn up charts to track the project progress. • Participated in product planning and UAT to successfully deliver each sprint component. • Providing training to new bank personnel. • Suggested the right banking products suitable to the customers thereby the interests of the customers. • Ensuring that customer centric experience so that they don’t have to wait in queue while receiving article from bank.
ICICI Bank
Nov 20125 yrs 5 mosMar 2018

pune

• Conducted Enterprise Analysis and under the assistance of a senior BA in creating a Business Case Document, conducted Stakeholder Analysis, and prepared RACI Matrix. • Used Gap Analysis to upgrade CRM application from current state desired future state. • Actively conducted SWOT analysis for CMS to know the bank’s strengths, the opportunities in the market, where the bank is lagging & to stay ahead of recent market trends • created Gathered requirements from business heads using Elicitation Techniques and a Business Requirements Document (BRD). • Translated BRD into Functional Requirements Document (FRD), Collaborated with the technical team, and prepared SRS Document. • Created and maintained RTM throughout the project. • Authorized all cash transactions, passed cheques, issued Demand Drafts, Bankers Cheques & approved new current and savings accounts after thoroughly verifying KYC and bank norms. • Resolved customer complaints using Root-Cause Analysis to find a permanent solution to the problem. Improved customer relationship with the bank by lending gold loans basing on the customers’ eligibility, needs & bank norms. • Delivering day to day solutions to clients using special banking software’s such as Finacle I-core version 7x, Finacle 10x, retail FCRM, IT helpdesk, I-sense, sales force automation (SFA), Fx online (foreign exchange online). • Adhering & implementing KYC and AML procedure /policies as per banking standard
Golden Tips Tea co.(P) Ltd
Aug 201110 mosMay 2012

Kolkta

order processing, mailing to customer, maintains stock ,l looking after website, changes to be done on website, uploading and removal of products calculating price of the product, tracking the customer order, telecommunicating with foreign and domestic customer
Utsav Fashion
Jul 20101 yr 1 moJul 2011

Kolkata, West Bengal, India

Education

Savitribai Phule Pune University

Bachelor of Education - BEd, English math

Savitribai Phule Pune University

20202 yrs2022
Manipal Institute of Management, MAHE, Manipal

Master of Business Administration - MBA, Banking and Financial Support Services

Manipal Institute of Management, MAHE, Manipal

20132 yrs2015

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Headline

Business Analyst | BFSI Domain Expert | Payments | KYC/AML | Agile & Scrum | JIRA | UAT

About

Results-driven Business Analyst specializing in BFSI with expertise in Payments (UPI, IMPS, RTGS), KYC/AML, and Loan Management Systems. Proven track record of leading UAT, defining BRDs/FRDs, and delivering high-impact solutions that improve operational efficiency and reduce risk. Strong in Agile methodologies and stakeholder collaboration.

Location

Pune Division

Work experience

Business Analyst at GPE Technologies, Aug 2021 - Present · 4 yrs 11 mos, Pune District, • Analyse and identify gap to determine software feature requirement by collaborating with client to provide solution to their problem. • Developed and implemented strategies to update the company’s ERP systems, resulting in improved system efficiency and cost savings • Led the design and enhancement of the company’s ERP system with monitored cost parameters and budgets for ERP projects. • Establish and maintain effective relationships with clients and vendors. • Troubleshoot issues with ERP systems and resolve technical problems. • Maintained Project documents for Change Request and implemented procedure for testing changes. • Train and support team on the newly on boarded product and create assessments to identify the learning and Knowledge gaps. Develop and implement ERP training programs for quality staff, marketing staff and new joiner. • Have monthly technical discussions with teams to avoid knowledge gaps. • Work on feedback incidents from clients.

Business Analyst at Axis Bank, Apr 2018 - Jan 2019 · 10 mos, Pune, • Interacted with the stakeholders and gathered requirements by using various elicitation techniques. • Created user stories with appropriate acceptance criteria with the assistance of the Product Owner. Added user stories into product backlog using the JIRA tool. • Prioritized and validated the requirements using Moscow and FURPS technique, added user stories to sprint backlog based on prioritization order. • Collaborated with Product Owner and Scrum Master for BV and CP. and assisted the Product Owner for the creation of DOR and DOD checklist. • Participated in sprint ceremonies to remove road blocks in the project. • Generated Sprint, Product Burn down/Burn up charts to track the project progress. • Participated in product planning and UAT to successfully deliver each sprint component. • Providing training to new bank personnel. • Suggested the right banking products suitable to the customers thereby the interests of the customers. • Ensuring that customer centric experience so that they don’t have to wait in queue while receiving article from bank.

associate Business Analyst at ICICI Bank, Nov 2012 - Mar 2018 · 5 yrs 5 mos, pune, • Conducted Enterprise Analysis and under the assistance of a senior BA in creating a Business Case Document, conducted Stakeholder Analysis, and prepared RACI Matrix. • Used Gap Analysis to upgrade CRM application from current state desired future state. • Actively conducted SWOT analysis for CMS to know the bank’s strengths, the opportunities in the market, where the bank is lagging & to stay ahead of recent market trends • created Gathered requirements from business heads using Elicitation Techniques and a Business Requirements Document (BRD). • Translated BRD into Functional Requirements Document (FRD), Collaborated with the technical team, and prepared SRS Document. • Created and maintained RTM throughout the project. • Authorized all cash transactions, passed cheques, issued Demand Drafts, Bankers Cheques & approved new current and savings accounts after thoroughly verifying KYC and bank norms. • Resolved customer complaints using Root-Cause Analysis to find a permanent solution to the problem. Improved customer relationship with the bank by lending gold loans basing on the customers’ eligibility, needs & bank norms. • Delivering day to day solutions to clients using special banking software’s such as Finacle I-core version 7x, Finacle 10x, retail FCRM, IT helpdesk, I-sense, sales force automation (SFA), Fx online (foreign exchange online). • Adhering & implementing KYC and AML procedure /policies as per banking standard

Working as a Website Co-oridantor at Golden Tips Tea co.(P) Ltd, Aug 2011 - May 2012 · 10 mos, Kolkta, order processing, mailing to customer, maintains stock ,l looking after website, changes to be done on website, uploading and removal of products calculating price of the product, tracking the customer order, telecommunicating with foreign and domestic customer

Back office executive at Utsav Fashion, Jul 2010 - Jul 2011 · 1 yr 1 mo, Kolkata, West Bengal, India

Education

Bachelor of Education - BEd, English math, Savitribai Phule Pune University

Master of Business Administration - MBA, Banking and Financial Support Services, Manipal Institute of Management, MAHE, Manipal