About
I am a Senior IT Infrastructure Engineer with 9 years of experience in managing and securing global IT environments. I specialize in systems engineering, endpoint security, cloud administration, network governance, and maintaining strong ISO 27001 security posture for organizations. My experience spans Windows, macOS, AWS, Google Workspace, VDI, and enterprise-grade tools for device management, monitoring, and incident response. I have deep expertise in CrowdStrike Falcon, Palo Alto Cortex XDR, Jamf Pro, Addigy, JumpCloud, Active Directory, and Okta, along with hands-on proficiency in handling 24/7 IT operations and escalations. I have been responsible for deploying and maintaining EDR/XDR, managing global device fleets, automating onboarding/offboarding, monitoring network performance, and ensuring proactive patching and vulnerability remediation. My role has consistently involved supporting Tier 2/3 incidents, resolving critical issues, stabilizing systems, and enabling smooth daily operations for 600+ users across distributed locations. I also have strong experience with VMware, Amazon Workspaces, Zabbix monitoring, firewall hardening, DHCP/DNS, backup/storage platforms including QNAP, Dell EMC, Commvault, and virtualization using vSphere and ESXi hosts. Additionally, I contribute to process improvement, documentation, asset management, and enhancing security controls across the infrastructure. My dedication to customer experience and operational excellence has earned me: • CSAT Score: 99% (2022–23) • Impact Player Award (2020) for delivering outstanding customer service Core Skills: IT Infrastructure • EDR/XDR • MDM (Jamf, Addigy, JumpCloud) • Windows/Mac Admin • AWS • Google Workspace • AD/O365/Exchange • VMware/VDI • Networking & Firewalls • Zabbix • Storage & Backup • PowerShell/Bash • ISO 27001 • ServiceNow • Jira/Confluence • Asset Management I thrive in roles that require ownership, problem-solving, and continuous improvement. I am always open to connecting about opportunities in IT Infrastructure, Systems Engineering, Cloud Security, and IT Operations.
Work experience
Senior Engineer at PlaySimple Games, Jan 2024 - Present · 2 yrs 10 mos
IT Systems Administrator at CrowdStrike, Nov 2021 - Jun 2023 · 1 yr 8 mos, Pune District, Maharashtra, India
IT Operations Specialist II at Avalara, Mar 2020 - Nov 2021 · 1 yr 9 mos, Pune Division, Maharashtra, India
System Administrator at Avalara, Apr 2019 - Mar 2020 · 1 yr, Pune Division, Maharashtra, India
Associate System Administrator at Avalara, Jun 2016 - Apr 2019 · 2 yrs 11 mos, India
