Deepak Sathees
Business Analyst and Project Coordinator | AI Integrated Product Delivery | PMO | Agile
Bengaluru
10+ years of work experience
Apr 20242 yrs 7 mosPresent
• Coordinated end-to-end project delivery for CarQ, an AI integrated SaaS platform for pre-owned vehicle history and physical inspection, supporting sprint planning, backlog management, and release tracking across a cross-functional team of 6 developers and 2 QA analysts.
• Facilitated daily standups, sprint planning, sprint review, and retrospective ceremonies in Jira following Agile, documenting meeting minutes, tracking action items, and following up with team members to ensure closure.
• Played a key role in coordinating the integration of AI and ML capabilities into the vehicle inspection and history report pipeline, including automated data extraction, AI based scoring modules, and anomaly detection
• Supported data collection and labelling initiatives for machine learning model training, coordinating between the operations and AI engineering teams to ensure structured, consistent data inputs for vehicle condition pattern recognition and inspection outcome prediction.
• Tracked and coordinated platform growth from zero to more than 100 verified inspection reports per day through process standardisation, task coordination, and cross-functional follow-up across product, tech, and operations teams.
• Prepared weekly status updates, progress summaries, and stakeholder communications, maintaining shared trackers and project documentation across Google Suite and JIRA.
• Coordinated with external OEM data vendors and internal stakeholders to track data pipeline deliverables, monitor API performance, and follow up on data quality issues and turnaround timelines.
•Supported UAT coordination, defect tracking in JIRA, and release readiness checks, ensuring timely deliveries aligned with SLA commitments and stakeholder expectations.
Prepared and maintained Power BI dashboards to monitor KPIs including report accuracy, inspection throughput, and API performance, supporting data driven decision making across the delivery team.
Aug 20203 yrs 8 mosMar 2024
Bengaluru
Led and managed a team of 20 plus service and operations staff, overseeing daily task allocation, workload distribution, performance monitoring, and capability development through structured training programmes on claim documentation, customer communication, and conflict resolution.
Designed and implemented structured escalation handling protocols and a risk-based claim prioritisation framework, improving claim closure timelines by approximately 30 percent and reducing average resolution time significantly across the team.
Introduced a KPI tracking and documentation system to monitor service metrics, claim turnaround times, rejection rates, and warranty compliance, ensuring full audit readiness and consistent process accountability.
Coordinated cross-functional operations across service, insurance, parts, and OEM warranty teams, identifying and eliminating workflow bottlenecks to drive measurable improvements in vehicle delivery timelines and claim settlement efficiency.
Managed vendor and partner relationships with insurance companies, TPA representatives, and OEM warranty teams, tracking deliverables and escalating exceptions to maintain SLA adherence and operational standards.
Led resource planning, shift scheduling, and daily operational governance for the service department, ensuring workload balance and consistent team performance across all functions.
Drove process improvement initiatives across the service delivery function, standardising documentation practices, introducing structured review cadences, and implementing accountability frameworks that improved team output and reduced claim rejection rates.
Maintained a consistently high Customer Satisfaction Index through proactive issue resolution, transparent communication, and a customer-first escalation approach aligned with Volvo OEM standards.
Feb 20164 yrs 7 mosAug 2020
Bengaluru
Managed end-to-end motor insurance claim processing and warranty claim submissions for a high-volume Volvo dealership, coordinating directly with insurance surveyors, TPA representatives, and insurer claims teams to facilitate accurate damage assessments and smooth claim approvals.
Maintained in-depth working knowledge of motor insurance policy types including comprehensive, third-party, zero depreciation, and return-to-invoice policies, applying this knowledge to assess claim eligibility, calculate deductible amounts, and guide customers through the settlement process.
Served as the primary customer-facing point of contact for claim status updates, escalation handling, and resolution communication, maintaining high customer satisfaction through transparent and proactive engagement.
Coordinated with service, parts, and insurance teams to minimise vehicle downtime and ensure timely claim closure aligned with OEM warranty standards.
Documented and maintained claim records, policy details, and settlement outcomes to ensure accuracy, traceability, and compliance with audit requirements.
Developed foundational knowledge of Volvo OEM warranty guidelines, claim submission protocols, and insurance coordination processes that formed the basis for process improvement initiatives in subsequent roles.
Deepak’s AI Stack
Education
Certificate Program in Project Management
Indian Institute of Management, Indore
Bachelor's Degree, Mechanical Engineering
University of calicut
20114 yrs2015
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