Deepak Roopchandani, PMP® profile photo 1 on Tal

Deepak Roopchandani, PMP®

PMP® Certified | Program / Project Manager | Operations & Delivery Excellence | Cross-functional Leadership | Stakeholder Management |Risk & Dependency Tracking | Automation & Process Improvement |

Greater Bengaluru Area

9+ years of work experience

ContinuServe
Jul 20215 yrsPresent

Gurugram, Haryana, India

❖ Led end-to-end delivery of $1M+ enterprise programs, managing multiple concurrent projects across cross-functional teams (operations, technical, and client-facing) ❖ Owned project planning, scheduling, execution, and monitoring using structured PMO frameworks, ensuring alignment with scope, timelines, budget, and quality standards ❖ Developed and maintained detailed project plans, schedules, milestones, and RAID logs (Risks, Assumptions, Issues, Dependencies) to track progress and drive accountability ❖ Drove stakeholder engagement and governance through status reporting, steering committee meetings, and QBRs, ensuring transparency and alignment ❖ Managed risks, issues, dependencies, and change requests through defined governance models and escalation frameworks ❖ Drove SLA adherence and quality compliance through robust validation controls, improving operational efficiency by 10% through process optimization and workflow redesign ❖ Achieved 95% on-time delivery by proactively managing risks, escalations, and interdependencies across workstreams ❖ Led implementation of an Entitlement Database system, improving reporting accuracy, visibility, and operational control ❖ Designed and implemented SOPs, standardized processes, and workflow frameworks to streamline operations, enhance consistency, and improve team productivity
ContinuServe
Jul 20192 yrsJun 2021

Gurgaon, Haryana, India

❖ Led SMB operations for a 32-member team, ensuring SLA adherence, delivery quality, and consistent client satisfaction across accounts ❖ Designed and managed workflow plans, resolving capacity constraints, bottlenecks, and optimizing resource utilization ❖ Built operational dashboards including MTD reporting, scheduling trackers, and performance scorecards to enable data-driven decision-making ❖ Led weekly and monthly client governance calls, driving transparency, performance reviews, and service improvement initiatives ❖ Supported transition programs (including HPE server support pilot), ensuring smooth onboarding, process standardization, and stable delivery setup
ContinuServe
Jul 20181 yrJun 2019

Gurgaon, India

❖ Led onboarding, training, and performance management for team members ❖ Managed workload distribution and ensured timely resolution of customer requests ❖ Coordinated with internal teams to deliver high-quality technical and operational outputs ❖ Supported pre-sales and customer engagement through structured communication and solutioning
iYogi
Apr 201411 mosFeb 2015

Gurugram, Haryana, India

Education

Jiwaji University

Bachelor of Commerce (B.Com.), Economics

Jiwaji University

20123 yrs2015
MLB

Bachelor of Commerce

MLB

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Headline

PMP® Certified | Program / Project Manager | Operations & Delivery Excellence | Cross-functional Leadership | Stakeholder Management |Risk & Dependency Tracking | Automation & Process Improvement |

About

PMP® Certified Project and Program Manager with 8+ years of experience in operations, technical services, client engagement, and technology-driven delivery across global accounts. Experienced in managing end-to-end project delivery, coordinating cross-functional teams, improving operational workflows, and driving stakeholder alignment across multiple concurrent initiatives. Proven track record in process improvement, SLA management, risk mitigation, escalation handling, resource coordination, reporting, governance, and delivery quality, with a strong focus on execution timelines and customer satisfaction. Skilled in: Project & Program Management Stakeholder Communication Risk & Escalation Management Process Improvement Workflow Optimization Team Leadership SLA & Operations Management Reporting & Governance Agile & Predictive Project Environments Having recently cleared the PMP® certification with Above Target performance across all three domains on the first attempt, I am actively exploring opportunities in project delivery, program management, operations management, and transformation initiatives. A slightly stronger final line would be: I am now looking to contribute to organizations where structured project execution, stakeholder collaboration, operational excellence, and value-driven delivery are key priorities.

Location

Greater Bengaluru Area

Work experience

Program Manager at Quatrro Business Support Services at ContinuServe, Jul 2021 - Present · 5 yrs, Gurugram, Haryana, India, ❖ Led end-to-end delivery of $1M+ enterprise programs, managing multiple concurrent projects across cross-functional teams (operations, technical, and client-facing) ❖ Owned project planning, scheduling, execution, and monitoring using structured PMO frameworks, ensuring alignment with scope, timelines, budget, and quality standards ❖ Developed and maintained detailed project plans, schedules, milestones, and RAID logs (Risks, Assumptions, Issues, Dependencies) to track progress and drive accountability ❖ Drove stakeholder engagement and governance through status reporting, steering committee meetings, and QBRs, ensuring transparency and alignment ❖ Managed risks, issues, dependencies, and change requests through defined governance models and escalation frameworks ❖ Drove SLA adherence and quality compliance through robust validation controls, improving operational efficiency by 10% through process optimization and workflow redesign ❖ Achieved 95% on-time delivery by proactively managing risks, escalations, and interdependencies across workstreams ❖ Led implementation of an Entitlement Database system, improving reporting accuracy, visibility, and operational control ❖ Designed and implemented SOPs, standardized processes, and workflow frameworks to streamline operations, enhance consistency, and improve team productivity

Assistant Manager at Quatrro Business Support Services at ContinuServe, Jul 2019 - Jun 2021 · 2 yrs, Gurgaon, Haryana, India, ❖ Led SMB operations for a 32-member team, ensuring SLA adherence, delivery quality, and consistent client satisfaction across accounts ❖ Designed and managed workflow plans, resolving capacity constraints, bottlenecks, and optimizing resource utilization ❖ Built operational dashboards including MTD reporting, scheduling trackers, and performance scorecards to enable data-driven decision-making ❖ Led weekly and monthly client governance calls, driving transparency, performance reviews, and service improvement initiatives ❖ Supported transition programs (including HPE server support pilot), ensuring smooth onboarding, process standardization, and stable delivery setup

Technical Team Lead at Quatrro Business Support Services at ContinuServe, Jul 2018 - Jun 2019 · 1 yr, Gurgaon, India, ❖ Led onboarding, training, and performance management for team members ❖ Managed workload distribution and ensured timely resolution of customer requests ❖ Coordinated with internal teams to deliver high-quality technical and operational outputs ❖ Supported pre-sales and customer engagement through structured communication and solutioning

Senior Sales Engineer at iYogi, Apr 2014 - Feb 2015 · 11 mos, Gurugram, Haryana, India

Education

Bachelor of Commerce (B.Com.), Economics, Jiwaji University

Bachelor of Commerce, MLB