Headline

Driving the design of intelligent data systems that unify, standardize, and activate enterprise-wide data for decision-making

About

A dynamic professional with 2 decades of experience in: Client Success and Product Management. Experience in understanding the IT needs of an organization and devising long-term plans to meet the business objectives. Successfully implemented several projects ranging from application enhancements to large implementations. Managed, audited, and risk analyzed simultaneous releases for multiple products, ensuring seamless coordination among cross-functional teams. I owned the entire Product Life Cycle for a variety of Products. Helped implement and improve the internal Release Management products, such as TeamCity and OctopusDeploy. These products have enabled organizations to achieve a high level of efficiency with respect to Release Management. Exposure to various problem scenarios, associated with customers and technology, and formulating effective solutions in quick time. Adept and skillful in constructively handling execution and delivery under stress, pressure, and ambiguity. A team player and leader collaborates with peers and others to achieve the best outcomes.

Location

Chennai

AI stack

gemini

ollama

openai

replit

Work experience

Head of Products and farmer | co-founder at Thooya Bhoomi, May 2020 - Present · 6 yrs, Thooya Bhoomi works on bridging the consumers with high-quality products and helps understand consumers' goodness of our products. We believe in our mantra " Know where your food comes from" and always be transparent to our consumers. The technology is used to connect farmers directly to customers and traceability for customers on the product on the concept of "know where your food is from" 1. Successfully implemented retention strategies resulting in an impressive 85% increase in customer retention rate. 2. Led initiatives to enhance client satisfaction and achieved a remarkable 14-point increase in the satisfaction score, from 72% to 86%. 3. Designed and developed comprehensive CRM tools for effective tracking and reporting of sales operations activities, streamlining the process and enhancing data accuracy. 4. Successfully led the development and launch of multiple product lines, resulting in a significant increase in revenue and market share. 5. Conducted extensive market research and analysis, identified customer needs, and translated them into effective product roadmaps. 6. Established and led cross-functional product teams, fostering collaboration, and ensuring timely delivery of products to market. 7. Implemented Agile methodologies, resulting in increased product development efficiency and shortened time-to-market. 8. Developed and executed product pricing and go-to-market strategies, resulting in increased profitability and market penetration. 9. Collaborated with sales and marketing teams to develop effective product messaging and positioning, resulting in increased customer acquisition and retention rates. 10. Implemented product analytics tools and conducted in-depth data analysis, resulting in enhanced product performance and informed product decisions. 11. Managed product budgets, ensuring optimal allocation of resources, and maximizing ROI.

Director – AI Data Transformation at Omnicom, Jan 2026 - Apr 2026 · 4 mos, Hybrid, Leading initiatives focused on building AI-driven data intelligence capabilities across the organization. Working on transforming fragmented and inconsistent data into a unified, standardized, and actionable system of intelligence. Key focus areas: • Data unification and standardization across business units • AI-driven validation to detect anomalies and incorrect data • Building intelligent data pipelines and decision-support systems • Creating a foundation for scalable, AI-enabled enterprise operations

Director | Omnicom Advertising Group | Portfolio and Client Success Director - India at Omnicom, May 2023 - Jan 2026 · 2 yrs 9 mos, India, Strategic Service Portfolio Management: Defined and prioritized a comprehensive service portfolio aligned with overarching business goals and evolving client needs, resulting in increase in revenue from new service offerings within a year End-to-End Service Lifecycle Ownership: Successfully managed the entire service lifecycle for key client partners, from initial conceptualization and design through to launch, ongoing optimization, and sunsetting or transition to a better solution, driving consistent improvement and client satisfaction Agile Transformation Leadership: Successfully implemented and championed an Agile methodology across the client success team, fostering iterative development and rapid feedback loops. This resulted in reduction in project delivery times and increase in team efficiency Data-Driven Service Optimization: Leveraged data analytics and A/B testing methodologies to inform critical service improvements and optimize performance. This data-driven approach led to improvement in key performance indicators (KPIs) and client retention Proactive Churn Mitigation Strategy: Developed and implemented a proactive churn mitigation strategy featuring a new service feature designed to identify and address at-risk clients. Cross-Functional Process Improvement: Led and mentored cross-functional teams to identify, prioritize, and implement process improvements across multiple departments, significantly accelerating delivery speed Generative AI Implementation: Spearheaded a cross-functional initiative to successfully integrate generative AI technologies into our service delivery processes, resulting in delivery speed, quality and enhanced client experience

Director - Client success and Products at HYDRA MICRO BUSINESS SOLUTIONS PRIVATE LIMITED, Jan 2023 - May 2023 · 5 mos, Bengaluru, Karnataka, India, Hydras product DiATA is a modular collaborative system provides tailor-made solutions with their next-gen business engine for enterprises of different sizes and capacities. The system will exclusively handle emerging challenges in textile and fashion industry through digitization 1. Established effective inter-departmental communication channels to efficiently cascade customer feedback and success stories across the organization, leading to better product development and service improvements. 2. Provided accurate, specific, and timely performance feedback to customer success managers, resulting in higher employee engagement and overall team performance. 3. Successfully managed customer escalations by collaborating with cross-functional teams, leading to improved customer satisfaction and retention rates. Created and evolved continuous process improvement initiatives to increase efficiency, optimize resources, and enhance customer experience. 4. Developed and maintained highly empathetic client relationships and earned a reputation for delivering gold standard service, resulting in increased customer retention and referral rates. 5. Continuously monitored product performance and customer feedback, identifying areas for improvement and driving product innovation. 6. Developed and maintained strong relationships with customers and stakeholders, resulting in increased customer satisfaction and loyalty.

Senior Product Manager at Aqgromalin, Nov 2021 - Jun 2022 · 8 mos, Chennai, Tamil Nadu, India, Owned AQAI TraX - This platform uses IoT to convert the vast farm ecosystems into a more inclusive place. Traceability is the core essence of the platform and gives complete visibility from source to customers in a meaningful and transparent way And other IoT projects (Aqua, Poultry, Large animals) • Define the product strategy and roadmap • Deliver PRDs with prioritized features based on customer inputs • Work closely with the architect team, engineers, and the QA team to communicate requirements, and coordinated with the team for timely and quality releases • Product redesign and improvement • Review documents to ensure clarity and accuracy of explanations, usage, and architecture representations • Liaise with product marketing, sales, partners, and customers to communicate on the roadmap updates

Product Consultant at TCQ Technologies Pvt Ltd, Jun 2018 - Nov 2021 · 3 yrs 6 mos, • Product design and Prototyping for various products • Digital Strategy and Road map development for a large e-commerce portal and few startups • HR Policies Transformation and Recruitment Consultation • Product redesign and improvement • Process improvement and implementation of supporting tools to improve the project management vertical of one of a leading global manufacturer • Process improvement strategies implemented for the product delivery vertical of one of a leading global manufacturer

Education

EDIB, International Business, Loyola Institute of Business Administration (LIBA)

B.E., Electronics and Communication, Anna University Chennai