---
title: "Deepak Negi - Team Manager in Gurgaon | Tal"
description: "Meet Deepak Negi, Proficient team manager with over 13 years of experience in managing client accounts and ensuring executive-level support. With strategy and team management as key role at the current organization. based in Gurgaon."
image: "https://tal.club/meet/deepak-negi/share-image"
---

# Deepak Negi on Tal

## Headline

Proficient team manager with over 13 years of experience in managing client accounts and ensuring executive\-level support\. With strategy and team management as key role at the current organization\.

## About

Proficient team consultant with over 11 years of experience in managing client accounts and ensuring executive\-level support\. With strategy and team management as key role at the current organization, I’ve successfully launched crucial tools and supported multiple pilot projects\.

## Location

Gurgaon

## Work experience

Team Manager at Capgemini, Oct 2018 \- Present · 7 yrs 8 mos, Gurugram, Haryana, India, • Managing a team of 10 junior consultants based out of US for various projects\. • Responsible for end\-to\-end team management including recruitment, skill enhancement through trainings and knowledge sessions, rostering and round\-the\-clock shift management\. • Participated in setting up 4 pilot projects throughout the transition phase\. • Currently handling 2 pilot projects\. Responsible for technical training of employees, frontline activities, service desk support, and complete drafting of process document and playbook\. • Managing contact centre services for Cisco server router, security appliances, cloud computing, etc\. for federal agencies in the US\. • Arranging mentorship sessions for team members and interactive team meets\. • Maintaining records of business development plans and keeping updates of latest product lines\. • Reporting to the Customer Service lead and supporting with regular line activities, preparing risk/impact assessment plans for existing processes to achieve apt SLAs\. • Ensuring full attendance at work and taking self\-driven initiatives to achieve maximum retention targets\. • Delivering operations within the agreed budget, with efficient service levels and fully\-achieved business targets\. • Preparing observations on potential risks and improvement scope in daily operations\.

Technical Support Engineer at Capgemini, Apr 2018 \- Oct 2018 · 7 mos, Gurugram, Haryana, India, • Maximized network performance by ensuring regular monitoring and troubleshooting\. • Prepared schedules to ensure timely upgrades\. • Performed investigation for all network fault queries\. • Ensured network equipment is updated with latest firmware releases\. • Prepared and shared network status reports to key stakeholders\.

Associate Incident management & Customer Experience at Capgemini, Jun 2016 \- Apr 2018 · 1 yr 11 mos, Gurgaon, India, • Responsible for dealing on behalf of the Cisco accounts and sales team as a PSTS Specialist\. • Handled after\-sales service support for Cisco customers\. • Supported in reducing key overheads on Accounts team by managing customer relations on behalf of Cisco\. • Handled customer escalations and ensured timely resolution to all reported concerns\. • Captured and analyzed all incidents, taking minimum turnaround time in restoring any service failures\. • Ensured zero SLA violations by enabling multi\-level proactive response and appropriate resolution\. • Conducted regular C\-SAT surveys to measure service levels and understand overall customer experience\. • Captured all reported incidents and service requests with predefined categories under set priority codes and delivered first\-line investigation along with the diagnosis\. • Ensured timely communication with end\-customers and accounts team regarding any reported incident’s status\. • Ensured proper resolution to customers by resolving incidents in Salesforce tool\.

Operations Associate at British Telecom Global Services India Limited, Nov 2014 \- Nov 2015 · 1 yr 1 mo, Gurgaon, India, • Managed billing for the onshore team, including bills’ processing, raw data collation and regular report submission activity\. • Prepared and collated raw data for various clients\. • Prepared and reviewed invoices for the client, using client\-provided tools\. • Responsible for inventory management and monthly inventory report work using various internal tools\. • Responsible for overall MIS activities for client including weekly, monthly and quarterly dashboard preparation and submission to the management\. • Working and resolving queries \(external and internal\)\. Service support, document proof • Co\-ordinating and dealing with various teams ensuring on\-time delivery within the defined SLA’s with accuracy\.

BUSINESS MANAGER at JAI LAXMI, Jan 2012 \- Oct 2014 · 2 yrs 10 mos, Senegal, • Maintained records and accounts of the products and related resources\. • Managed a team of over 60 employees\. • Responsible for client management, ensuring end\-to\-end service support\. • Ensured monthly meetings with clients including regular visits to their offices in different parts of the country\. • Responsible for managing inventory, preparing trend analysis to forecast future supply purchases\. • Handled sales and marketing, and creating monthly proposals to increase overall sales\. • Prepared daily, weekly and monthly business reports\. • Prepared inventory management reports for various products\. • Managed client records with proper documentation and related information\. • Ensured warehouse management with necessary logistical support\. • Managed billing and banking transactions for the organization\. • Responsible for dealing with various government authorities\. Majorly dealt with tax, labor and publicity departments for the organization\.

## Education

b\.sc hotel managment, Hotel/Motel Administration/Management, Insitute of hotel managment\- Dehradun

12th class, Delhi public school

[View the original profile](https://tal.club/meet/deepak-negi)

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