Headline

Operations and Procurement Strategy Leader l Zetwerk l Ex- Blackbuck l Ex - Flipkart l Certified Lean Six Sigma Black Belt

About

A dynamic and results-driven Operations Leader with over 14 years of experience spearheading business operations, Customer operations, Procurement, and customer lifecycle management across high-growth sectors like Commodity Trading & Distribution and e-commerce. Currently leading operations and procurement for the global commodity trading & distribution portfolio at Terra91 International (a Zetwerk group company), I specialize in building lean, scalable systems that deliver consistent cost optimization, process excellence, and productivity. I am a certified Lean Six Sigma Black Belt professional specialized in combining deep domain expertise with cutting-edge technology—ranging from end-to-end ERP/CRM rollouts to AI-driven compliance auditing. Recognized for driving operational precision, eliminating lead-time bottlenecks, and optimizing net cash-flow cycles while scaling operations seamlessly. Core Competencies & Capabilities: Strategic Partnerships : Primary mills (JSW, SAIL, Tata, JSL) & large-scale national distributors. Tech Transformation : In-house ERP (Inventory & CRM modules), Freshdesk ticketing (SLA/FRT tracking), AI-based Audit Systems. Process Excellence : End-to-end inventory gauging automation, lead-time reduction, cash-flow velocity optimization. Scalable Leadership: Predictive workforce planning, automated onboarding, self-help training modules for zero-error scaling. Let’s connect if you're exploring synergies in operations excellence, Process Excellence, Trading & Distribution , or scaling customer-centric models across industrial or tech-enabled domains.

Location

Bengaluru

AI stack

claude

gemini

openai

ChatGPT

Work experience

Head of Operations at TERRA91, Jan 2026 - Present · 9 mos, Bangalore Urban, Directing end-to-end fulfillment, trade execution, inventory management, and operational governance for high-volume B2B ferrous trade across domestic and international markets. Key Achievements & Impact: Strategic Ecosystem & Mill Partnerships : Spearhead commercial and operational partnerships with primary steel manufacturers and national-level market leaders, streamlining RFQ process and purchase cost optimization leveraging economy of scale and converting payment mechanism to cheaper cost of capital via paper instruments like Bank Guarantee, Letter of credit, open credit, Factoring lines among others for both long and Flat steel products. AI-Powered Audit & Compliance Management : Conceptualized and deployed an AI-driven audit management system for operations cases, significantly boosting execution accuracy and eliminating human compliance errors. Lead-Time & Net Cash-Flow Optimization : Restructured order fulfillment workflows to drastically compress operational lead times, accelerating order-to-cash cycles and enhancing overall liquid working capital. In-House ERP & Automated Inventory Gauging : Key contributor to the implementation of the core Inventory Management & CRM modules within our proprietary ERP, achieving complete end-to-end automation of physical inventory gauging. Digital Ticketing & SLA Governance : Fully integrated Freshdesk across operations to centralize case management, establish strict First Response Times (FRT), eliminate single-point dependencies, and track SLA breaches in real time. Scalable Workforce & Training Infrastructure: Developed predictive models for operational headcount planning and built self-help digital training modules, allowing the team to scale output seamlessly without compromising quality or speed.

Head of Operations - Ecosystem at Zetwerk, Jan 2024 - Jan 2026 · 2 yrs 1 mo, Bengaluru, Karnataka, India, I lead Category Operations Management for Zetwerk’s Distribution Business, overseeing end-to-end operations across Ferrous, Petro, Energy, and Chemical product lines. My responsibilities include contract management, supply chain planning and execution, structuring financial instruments for deal financing, and managing key internal and external stakeholders. I drive business continuity planning (BCP), lead hiring and training of operations talent, and negotiate MOUs that contribute directly to bottom-line (PAT) improvement. In addition, I play a key role in process design, customer journey mapping, and shaping the tech charter, while also reviewing continuous improvement initiatives (Kaizen). I act as a catalyst in the design, implementation, and review of KRAs across both operations and business functions. "Can we build the next Trafigura for the world? On the journey—and contributing to the revolution in the making."

National Purchase Manager at Zetwerk, Apr 2023 - Jan 2024 · 10 mos, India, I am responsible for the strategic procurement of steel products—covering flat, long, and structural categories—for both trading and distribution operations, while also supporting captive consumption for internal infrastructure projects. My role involves structuring financially optimized deals to enhance cost margins and profitability, aligning with global financial standards and terms. I oversee end-to-end supply chain planning and contract execution, ensuring adherence to defined SLAs in collaboration with our partners. Additionally, I drive partner experience initiatives, helping them manage project costs effectively, while contributing to the development of both short- and long-term metrics that directly impact cost efficiency and overall profitability. I manage key partnerships with leading industry players such as Jindal Steel & Power, JSW Steel, and TATA Steel, among others.

Regional Purchase Manager at Zetwerk, Jan 2021 - Mar 2023 · 2 yrs 3 mos, Bangalore Urban, Karnataka, India, Pivoting the world class manufacturing and global sourcing one stop shop for large and medium scale enterprises in Aerospace, Infrastructure, automotives,Oil and gas,mining, transmission etc. We add strength to all these defence and non defence sectors with qualitative market research , price discovery, project projections and timelines resulting in cost to the company, we channelize the demand to supply of raw materials and further finish good fabrication/Manufacturing and end implementation. As a Regional Purchase Manager for South India, I handle the E2E procurement and supply chain cycle which involves contract terms finalization, Ebitda margins projection, planning the supply and financial control at the Partner/Supplier level. Hire and build regional/ state level teams, define OKRs and drive productivity in line with short and long term goals of the organization.

Customer Operations Manager at BlackBuck (Zinka Logistics Solutions Pvt. Ltd.), Mar 2018 - Jan 2021 · 2 yrs 11 mos, Bangalore, I handle E2E product based supply commerce demand from partners. We as India's largest logistic marketplace cater the demand of the LFOs, SFOs for products like Fuel, Fastag, GPS, Tyres, Credit, Insurance and many more and reduce the cost of operating the fleet, we are giving the complete control of the fleet to the FOs which is largely broken in Supply chain management system in India leading to unwanted heavy losses.

Team Lead - Customer Operations at Flipkart, Jan 2017 - Mar 2018 · 1 yr 3 mos, Bangalore, Returns Management Customer Support Android troubleshooting Android devices Customer after sales experience. Projects handling and tracking the pendency from partners-Q2R, customer experience, RCA-Q2R delay, service returns support, Daily expiry data tracking. Handling high Level escalations.

Sr. Returns Management Associate at Flipkart, Nov 2014 - Dec 2016 · 2 yrs 2 mos, Bangalore

Team Lead at IndianMoney.com, Oct 2012 - Jun 2014 · 1 yr 9 mos, Bengaluru Area, India

Education

Bachelor of computer applications, Computer Science, Doctor Bhim Rao Ambedkar University

Lean Operations Management, Operations Management and Supervision, Udemy Alumni