--- title: "Deepak Kumar - Business Growth & Customer Excellence Consultant in Noida | Tal" description: "Meet Deepak Kumar, AVP Operation and Marketing/Business Growth & Customer Excellence Consultant based in Noida. AI stack includes antigravity, codex, and opencode." image: "https://tal.club/meet/deepak-kumar-30/share-image" --- # Deepak Kumar on Tal ## Headline AVP Operation and Marketing/Business Growth & Customer Excellence Consultant ## About Self\-driven and passionate business leader with over 20 years of experience in Sales, Digital Customer Operations, Customer Retention, Onboarding, Channel Partner Management, and Team Leadership\. With a strong track record in driving top\-line and bottom\-line profitability, I specialize in strategic planning, sales growth, and optimizing customer experiences through digital transformation\. As an IIM Kashipur alumnus, I bring a data\-driven approach to problem\-solving, sales acceleration, and customer lifecycle management\. My expertise lies in building and managing high\-performing sales teams, executing end\-to\-end customer success strategies, and ensuring seamless digital adoption for businesses\. I thrive in dynamic and high\-growth environments, helping organizations streamline operations, enhance customer engagement, and maximize revenue potential\. Whether it's leading customer\-centric sales strategies, P&L management, or driving service excellence, I am committed to delivering sustainable business growth\. πŸš€ Let's connect and explore opportunities to transform sales & customer operations together\! ## Location Noida ## AI stack antigravity codex opencode ## Work experience Business Growth & Customer Excellence Consultant at Self\-Employed, Dec 2024 \- Present Β· 1 yr 9 mos Assistant Vice President at Edlipse Engineering Global Private Limited, Aug 2024 \- Present Β· 2 yrs 1 mo, Noida, Uttar Pradesh, India Business Manager at IndiaMART InterMESH Limited, Oct 2018 \- Aug 2024 Β· 5 yrs 11 mos, Dehradun,  Planning and implementation of client service strategy, ensuring customer relation and customer retention\.  Organizing and Commanding delivery of sale targets  Managing establishment of new products and new price in the market  Developing effective teams through facilitating motivational, empowering and trustworthy environment\.  Managing a team of 40 people across India  Active contribution in strategy management, research and new product launches\.  Ensuring optimum operations through KRAs & KPIs\. Operations Manager at IndiaMART InterMESH Limited, Sep 2010 \- Oct 2018 Β· 8 yrs 2 mos, Dehradun,  Planning, Organizing and Commanding delivery of Mini Dynamic Catalog, buyer oriented product and profile presence of sellers\.  Planning, Organizing and Commanding delivery of seller\-facing interface that enables do\-it\-yourself \(DIY\) e\-commerce account management, contract life cycle management and fees calculation\.  Planning, Organizing and Commanding customer service, customer relation and customer retention\.  Managing outsourced data processing companies and 40\+ individuals all over the India\.  Ensuring optimum operations throught KRAs\.  Coordinate with Product Development Department on testing new strategies, research and new product launches\.  Supervising and developing effective teams through facilitating motivational, empowering and trustworthy environment\. Sr\. Engineer at Moser Baer India Ltd, Apr 2004 \- Sep 2010 Β· 6 yrs 6 mos, Noida Area, India, Growth Path: Tenure Designation Apr’04 – Mar’07 Engineer Apr’07 – Sept’10 Sr\. Engineer, Process Engineering Key Deliverable:  Doing Time Study, Method Study to optimize efficient process\.  Preparing Training modules and Technical Reports and imparting training\.  Implementing Improvement Projects, using DMAIC Six Sigma Approach\.  FAT \(Final Approval Test\) for the new machine implemented in production\.  Taking trails for improvements and developments\.  Coordinating to prepare APQP, PPAP and Control Plan & maintaining records for same\. Project Overview  Ink saving up\-to 10% printing\.  WIP Cost Reduction\.  Reduction in Scratch PPM in printing and packaging Section\.  Reduction in OPS pouch rejection at Cake Box packaging line from 8% to 3%\.  Reduction in printed BOPP film rejection on Over Wrapper line from 3\.15% to 1%\.  Elimination of occurrence of print and unprinted mix\-up in printing and packaging section\.  Implementation of PP\-cap in place of BOPP sticker in WIP\-BOS Packing to prevent dust\.  Cost Saving by reducing size of OPS Shrink Sleeve in cake box and BOS packing\.  Developed Automatic System to detect less quantity in soft box\.  Development of Vendors in Taiwan and China for materials like inks, packaging films and equipment to replace American and European Vendors\. Notable Attainments:  Handled key customer: Sony, Verbatim, Imation, Philips, Samsung, LG, etc\.  Nominated for Best Employee of the Month \(Sept\-04\)  Employee of the year \(2008\-2009\)  Best Employee of the Month \(March\-10\)  Packing of cake box automatically on Printing Machine results in saving of Rs\. 23 Lakhs/annum\.  Implementation of Auto Weighing System to detect less Disc quantity in Soft Box, resulted in reduction of customer complaints\.  Improvement of OEE of over wrapping machine from 87% to 93% results in saving of Rs\. 17 Lakhs/annum\.  Productivity improvement of Auto CB packing line by changing arm’s design, result in 5 time increment in production\. Graduate Engineer Trainee at S\.D\.L\. Auto \(P\) Ltd\. Faridabad, Jul 2002 \- Mar 2004 Β· 1 yr 9 mos, Ballabhgarh, Faridabad, Key Deliverables:  Defining stage wise in\-process quality check points for the products and their audit\.  Analyzing in house non\-conformities and taking corrective and preventive action for them\.  Assuring strength of welding by conducting Nugget test on spot welding, Torque test on projection welding and Penetration test and Bend test on MIG welding\.  Ensuring timely calibration of welding fixtures, instruments, measuring equipment and gauges using in weld shop\.  Raising and closing CAPA\.  Preparing PFMEA, MSA, SPC, RR and GRR studies\. Notable Attainments:  Key customers handled: Krishna Maruti Ltd\. \(Supplier of MUL\), Lear Seating Ltd\. \(Supplier of General Motors India\), Bharat Seats\. \(Supplier of MUL\), Hero Motors and Tennco Automotive Germany\.  Selected Best Employee of the Month \(March\-04\) in SDL Auto Pvt\. Ltd\.  Active member of customer problem analyzing and solving team\.  Equipment Purview:  Venire Caliper, Micrometer, Height Gauge , Depth Gauge, Bevel Protector, Slip Gauge, Filler Gauge, Threading Gauge, Radius Gauge, Eye Piece , Hardness Tester & Cupping Value Tester, Vibration Tester and Viscosity Meter\. ## Education Master's degree, Executive Post Graduate Program, Indian Institute of Management Kashipur Master of Business Administration \(MBA\), Operations and Material Management, National Institute of Business Management, Chennai [View the original profile](https://tal.club/meet/deepak-kumar-30) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Person", "@id": "https://tal.club/meet/deepak-kumar-30#person", "name": "Deepak Kumar", "url": "https://tal.club/meet/deepak-kumar-30", "image": "https://tal.club/meet/deepak-kumar-30/profile-photo.jpg", "description": "Meet Deepak Kumar, AVP Operation and Marketing/Business Growth & Customer Excellence Consultant based in Noida. 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