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Deepak Kumar

AVP Operation and Marketing/Business Growth & Customer Excellence Consultant

Noida

24+ years of work experience

Self-Employed
Dec 20241 yr 9 mosPresent

Edlipse Engineering Global Private Limited
Aug 20242 yrs 1 moPresent

Noida, Uttar Pradesh, India

IndiaMART InterMESH Limited
Oct 20185 yrs 11 mosAug 2024

Dehradun

 Planning and implementation of client service strategy, ensuring customer relation and customer retention.  Organizing and Commanding delivery of sale targets  Managing establishment of new products and new price in the market  Developing effective teams through facilitating motivational, empowering and trustworthy environment.  Managing a team of 40 people across India  Active contribution in strategy management, research and new product launches.  Ensuring optimum operations through KRAs & KPIs.
IndiaMART InterMESH Limited
Sep 20108 yrs 2 mosOct 2018

Dehradun

 Planning, Organizing and Commanding delivery of Mini Dynamic Catalog, buyer oriented product and profile presence of sellers.  Planning, Organizing and Commanding delivery of seller-facing interface that enables do-it-yourself (DIY) e-commerce account management, contract life cycle management and fees calculation.  Planning, Organizing and Commanding customer service, customer relation and customer retention.  Managing outsourced data processing companies and 40+ individuals all over the India.  Ensuring optimum operations throught KRAs.  Coordinate with Product Development Department on testing new strategies, research and new product launches.  Supervising and developing effective teams through facilitating motivational, empowering and trustworthy environment.
Moser Baer India Ltd
Apr 20046 yrs 6 mosSep 2010

Noida Area, India

Growth Path: Tenure Designation Apr’04 – Mar’07 Engineer Apr’07 – Sept’10 Sr. Engineer, Process Engineering Key Deliverable:  Doing Time Study, Method Study to optimize efficient process.  Preparing Training modules and Technical Reports and imparting training.  Implementing Improvement Projects, using DMAIC Six Sigma Approach.  FAT (Final Approval Test) for the new machine implemented in production.  Taking trails for improvements and developments.  Coordinating to prepare APQP, PPAP and Control Plan & maintaining records for same. Project Overview  Ink saving up-to 10% printing.  WIP Cost Reduction.  Reduction in Scratch PPM in printing and packaging Section.  Reduction in OPS pouch rejection at Cake Box packaging line from 8% to 3%.  Reduction in printed BOPP film rejection on Over Wrapper line from 3.15% to 1%.  Elimination of occurrence of print and unprinted mix-up in printing and packaging section.  Implementation of PP-cap in place of BOPP sticker in WIP-BOS Packing to prevent dust.  Cost Saving by reducing size of OPS Shrink Sleeve in cake box and BOS packing.  Developed Automatic System to detect less quantity in soft box.  Development of Vendors in Taiwan and China for materials like inks, packaging films and equipment to replace American and European Vendors. Notable Attainments:  Handled key customer: Sony, Verbatim, Imation, Philips, Samsung, LG, etc.  Nominated for Best Employee of the Month (Sept-04)  Employee of the year (2008-2009)  Best Employee of the Month (March-10)  Packing of cake box automatically on Printing Machine results in saving of Rs. 23 Lakhs/annum.  Implementation of Auto Weighing System to detect less Disc quantity in Soft Box, resulted in reduction of customer complaints.  Improvement of OEE of over wrapping machine from 87% to 93% results in saving of Rs. 17 Lakhs/annum.  Productivity improvement of Auto CB packing line by changing arm’s design, result in 5 time increment in production.
S.D.L. Auto (P) Ltd. Faridabad
Jul 20021 yr 9 mosMar 2004

Ballabhgarh, Faridabad

Key Deliverables:  Defining stage wise in-process quality check points for the products and their audit.  Analyzing in house non-conformities and taking corrective and preventive action for them.  Assuring strength of welding by conducting Nugget test on spot welding, Torque test on projection welding and Penetration test and Bend test on MIG welding.  Ensuring timely calibration of welding fixtures, instruments, measuring equipment and gauges using in weld shop.  Raising and closing CAPA.  Preparing PFMEA, MSA, SPC, RR and GRR studies. Notable Attainments:  Key customers handled: Krishna Maruti Ltd. (Supplier of MUL), Lear Seating Ltd. (Supplier of General Motors India), Bharat Seats. (Supplier of MUL), Hero Motors and Tennco Automotive Germany.  Selected Best Employee of the Month (March-04) in SDL Auto Pvt. Ltd.  Active member of customer problem analyzing and solving team.  Equipment Purview:  Venire Caliper, Micrometer, Height Gauge , Depth Gauge, Bevel Protector, Slip Gauge, Filler Gauge, Threading Gauge, Radius Gauge, Eye Piece , Hardness Tester & Cupping Value Tester, Vibration Tester and Viscosity Meter.

Deepak’s AI Stack

antigravity
antigravity
codex
codex
opencode
opencode

Education

Indian Institute of Management Kashipur

Master's degree, Executive Post Graduate Program

Indian Institute of Management Kashipur

20152 yrs2017

Master of Business Administration (MBA), Operations and Material Management

National Institute of Business Management, Chennai

20082 yrs2010

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Headline

AVP Operation and Marketing/Business Growth & Customer Excellence Consultant

About

Self-driven and passionate business leader with over 20 years of experience in Sales, Digital Customer Operations, Customer Retention, Onboarding, Channel Partner Management, and Team Leadership. With a strong track record in driving top-line and bottom-line profitability, I specialize in strategic planning, sales growth, and optimizing customer experiences through digital transformation. As an IIM Kashipur alumnus, I bring a data-driven approach to problem-solving, sales acceleration, and customer lifecycle management. My expertise lies in building and managing high-performing sales teams, executing end-to-end customer success strategies, and ensuring seamless digital adoption for businesses. I thrive in dynamic and high-growth environments, helping organizations streamline operations, enhance customer engagement, and maximize revenue potential. Whether it's leading customer-centric sales strategies, P&L management, or driving service excellence, I am committed to delivering sustainable business growth. 🚀 Let's connect and explore opportunities to transform sales & customer operations together!

Location

Noida

AI stack

antigravity

codex

opencode

Work experience

Business Growth & Customer Excellence Consultant at Self-Employed, Dec 2024 - Present · 1 yr 9 mos

Assistant Vice President at Edlipse Engineering Global Private Limited, Aug 2024 - Present · 2 yrs 1 mo, Noida, Uttar Pradesh, India

Business Manager at IndiaMART InterMESH Limited, Oct 2018 - Aug 2024 · 5 yrs 11 mos, Dehradun,  Planning and implementation of client service strategy, ensuring customer relation and customer retention.  Organizing and Commanding delivery of sale targets  Managing establishment of new products and new price in the market  Developing effective teams through facilitating motivational, empowering and trustworthy environment.  Managing a team of 40 people across India  Active contribution in strategy management, research and new product launches.  Ensuring optimum operations through KRAs & KPIs.

Operations Manager at IndiaMART InterMESH Limited, Sep 2010 - Oct 2018 · 8 yrs 2 mos, Dehradun,  Planning, Organizing and Commanding delivery of Mini Dynamic Catalog, buyer oriented product and profile presence of sellers.  Planning, Organizing and Commanding delivery of seller-facing interface that enables do-it-yourself (DIY) e-commerce account management, contract life cycle management and fees calculation.  Planning, Organizing and Commanding customer service, customer relation and customer retention.  Managing outsourced data processing companies and 40+ individuals all over the India.  Ensuring optimum operations throught KRAs.  Coordinate with Product Development Department on testing new strategies, research and new product launches.  Supervising and developing effective teams through facilitating motivational, empowering and trustworthy environment.

Sr. Engineer at Moser Baer India Ltd, Apr 2004 - Sep 2010 · 6 yrs 6 mos, Noida Area, India, Growth Path: Tenure Designation Apr’04 – Mar’07 Engineer Apr’07 – Sept’10 Sr. Engineer, Process Engineering Key Deliverable:  Doing Time Study, Method Study to optimize efficient process.  Preparing Training modules and Technical Reports and imparting training.  Implementing Improvement Projects, using DMAIC Six Sigma Approach.  FAT (Final Approval Test) for the new machine implemented in production.  Taking trails for improvements and developments.  Coordinating to prepare APQP, PPAP and Control Plan & maintaining records for same. Project Overview  Ink saving up-to 10% printing.  WIP Cost Reduction.  Reduction in Scratch PPM in printing and packaging Section.  Reduction in OPS pouch rejection at Cake Box packaging line from 8% to 3%.  Reduction in printed BOPP film rejection on Over Wrapper line from 3.15% to 1%.  Elimination of occurrence of print and unprinted mix-up in printing and packaging section.  Implementation of PP-cap in place of BOPP sticker in WIP-BOS Packing to prevent dust.  Cost Saving by reducing size of OPS Shrink Sleeve in cake box and BOS packing.  Developed Automatic System to detect less quantity in soft box.  Development of Vendors in Taiwan and China for materials like inks, packaging films and equipment to replace American and European Vendors. Notable Attainments:  Handled key customer: Sony, Verbatim, Imation, Philips, Samsung, LG, etc.  Nominated for Best Employee of the Month (Sept-04)  Employee of the year (2008-2009)  Best Employee of the Month (March-10)  Packing of cake box automatically on Printing Machine results in saving of Rs. 23 Lakhs/annum.  Implementation of Auto Weighing System to detect less Disc quantity in Soft Box, resulted in reduction of customer complaints.  Improvement of OEE of over wrapping machine from 87% to 93% results in saving of Rs. 17 Lakhs/annum.  Productivity improvement of Auto CB packing line by changing arm’s design, result in 5 time increment in production.

Graduate Engineer Trainee at S.D.L. Auto (P) Ltd. Faridabad, Jul 2002 - Mar 2004 · 1 yr 9 mos, Ballabhgarh, Faridabad, Key Deliverables:  Defining stage wise in-process quality check points for the products and their audit.  Analyzing in house non-conformities and taking corrective and preventive action for them.  Assuring strength of welding by conducting Nugget test on spot welding, Torque test on projection welding and Penetration test and Bend test on MIG welding.  Ensuring timely calibration of welding fixtures, instruments, measuring equipment and gauges using in weld shop.  Raising and closing CAPA.  Preparing PFMEA, MSA, SPC, RR and GRR studies. Notable Attainments:  Key customers handled: Krishna Maruti Ltd. (Supplier of MUL), Lear Seating Ltd. (Supplier of General Motors India), Bharat Seats. (Supplier of MUL), Hero Motors and Tennco Automotive Germany.  Selected Best Employee of the Month (March-04) in SDL Auto Pvt. Ltd.  Active member of customer problem analyzing and solving team.  Equipment Purview:  Venire Caliper, Micrometer, Height Gauge , Depth Gauge, Bevel Protector, Slip Gauge, Filler Gauge, Threading Gauge, Radius Gauge, Eye Piece , Hardness Tester & Cupping Value Tester, Vibration Tester and Viscosity Meter.

Education

Master's degree, Executive Post Graduate Program, Indian Institute of Management Kashipur

Master of Business Administration (MBA), Operations and Material Management, National Institute of Business Management, Chennai