Headline

HIL Validation Engineer | CANoe, CAN, LIN,UDS Protocols | ECU Testing | Transitioning into Technical Support & IT Operations.

About

Deepak C is a B.E. Electrical and Electronics Engineering graduate with a strong foundation in embedded systems and IT support. With hands-on experience in HIL validation and remote desktop support, he is particularly interested in building a career in Embedded Testing and Technical Support, combining domain knowledge with practical problem-solving. He brings technical expertise in Vector CANoe, CAN, LIN, and UDS protocols, along with solid experience in incident management, desktop support, and troubleshooting. His skill set also includes customer support, effective communication, and the ability to resolve technical issues efficiently in fast-paced environments. During his professional journey, Deepak has worked on ECU validation and diagnostic testing, gaining exposure to automotive embedded systems. He has also handled IT service desk operations, supporting users with system, network, and application issues, ensuring smooth business continuity. He is now seeking opportunities where he can contribute to embedded testing or IT support functions while continuously enhancing his technical skills and growing within a dynamic organization.

Location

Chennai

Work experience

Information Technology Help Desk Analyst at Tata Consultancy Services, Jan 2025 - Present · 1 yr 6 mos, Chennai

Manual tester at Tata Consultancy Services, Dec 2021 - Present · 4 yrs 7 mos, Thoraipakkam

Service Desk Analyst at Tata Consultancy Services, Jun 2025 - Feb 2026 · 9 mos, Acted as the first point of contact (SPOC) for IT-related incidents and service requests. Logged, categorized, and prioritized tickets using ITSM tools e.g., ServiceNow. Performed initial troubleshooting for hardware, software, and network issues. Ensured incidents were resolved within defined SLA timelines. Processed user requests such as password resets, account unlocks, and access provisioning. Installed, configured, and supported desktop applications and enterprise software. Troubleshoot in Windows/macOS operating systems, Microsoft 365 (Outlook, Teams, SharePoint), Active Directory (user/group management), Network connectivity issues (LAN/WAN, VPN), Printers and peripheral devices. Created and updated knowledge base articles and SOPs.

Education

Bachelor of Engineering, Electrical and Electronics Engineering, s.a.enginnering college

Bachelor of Engineering, Electrical and Electronics Engineering, Sa Engineering College