Headline

IT Support || SAP MM || SAP MM Functional Support

About

Responding to IT support requests globally to APAC, EMEA, America users over the phone, via email and live chat. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Downloading, installing and configuring software to meet user requirements. Consults with users to determine steps and procedures taken to identify and resolve the problem. Testing and updating existing software. Escalating advanced IT support cases.

Location

Nagpur

Work experience

Information Technology Service Desk at HCLTech, Apr 2023 - May 2025 · 2 yrs 2 mos, Nagpur, Maharashtra, India, Responding to IT support requests globally to APAC, EMEA, America users over the phone, via email and live chat Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Downloading, installing and configuring software to meet user requirements. Consults with users to determine steps and procedures taken to identify and resolve the problem. Testing and updating existing software. Escalating advanced IT support cases.

Administrative Assistant at DTDC Express Limited, Apr 2019 - Jun 2022 · 3 yrs 3 mos, Nagpur, Maharashtra, India