Deepak Biswas
Deputy Manager, Operations | Streamlining Healthcare Processes | Driving Operational Efficiency & Quality
Navi Mumbai
9+ years of work experience
Aug 20241 yr 9 mosPresent
Navi Mumbai, Maharashtra, India
Led operational excellence initiatives ensuring KPI compliance and service quality across teams.
Enhanced client satisfaction by optimizing workflows and exceeding SLA targets.
Implemented process audits and refresher trainings to improve compliance and team efficiency.
Streamlined reporting systems for real-time insights and data-driven decision-making.
Built strong cross-functional collaborations with stakeholders to align goals and outcomes.
Jul 20242 mosAug 2024
Navi Mumbai, Maharashtra, India
Sep 20221 yr 11 mosJul 2024
Directed high-performing teams to deliver operational excellence and meet organizational KPIs.
Implemented time management and communication best practices to enhance productivity.
Successfully led projects achieving benchmark performance levels and customer satisfaction.
Jan 20229 mosSep 2022
Managed sales operations and ensured consistent achievement of key performance targets.
Oversaw metrics such as AHT, Attrition, and Occupancy to improve process stability.
Provided leadership and coaching to enhance team engagement and outcomes.
Sep 20174 yrs 5 mosJan 2022
Delivered strong team leadership focused on motivation, accountability, and goal achievement.
Collaborated with clients to drive sales growth and operational success.
Mentored and supported team members to ensure performance excellence and development.
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