Headline

Data Analyst | Python · SQL · Power BI · Machine Learning | MBA Finance | IIT Madras Certified | Fintech & Customer Analytics | Open to Opportunities

About

I turn raw data into decisions that move businesses forward. With an MBA in Finance and an Advanced Certification in Data Science & AI from IIT Madras Pravartak, I sit at the intersection of financial acumen and analytical horsepower — a combination that fintech, banking, and analytics teams genuinely value. My hands-on project work includes: → Customer Churn Prediction using Logistic Regression & XGBoost (achieved 87%+ accuracy) → Credit Card Customer Segmentation using K-Means Clustering in Python → Interactive Power BI dashboards translating complex data into executive-level insights → Exploratory Data Analysis (EDA) on customer support datasets using Pandas & Matplotlib My 3+ years in customer operations and technical support gave me something most data analysts lack: I understand the business problems before I touch the data. At Teleperformance, I handled payment queries and product upselling at scale — giving me real-world context for churn modeling, customer lifetime value, and retention analytics. Core toolkit: Python · SQL · Power BI · Pandas · Scikit-learn · XGBoost · Matplotlib · Excel Currently seeking Data Analyst roles in fintech, financial services, or customer analytics. Open to remote and hybrid opportunities globally. Let's connect if you're building a data team that needs someone who bridges finance, operations, and analytics.

Location

Jaipur

Work experience

Junior Data Analyst (Projects-Based) at Self-initiated, Jan 2025 - Present · 1 yr 6 mos, Built an end-to-end Customer Churn Prediction model using Logistic Regression and XGBoost, achieving 87%+ classification accuracy on imbalanced financial datasets Developed a Credit Card Customer Segmentation system using K-Means Clustering, identifying 4 distinct behavioral segments to inform targeted marketing strategy Conducted Exploratory Data Analysis (EDA) on 10,000+ row customer support datasets using Python (Pandas, Matplotlib, Seaborn) Created interactive Power BI dashboards to visualize KPIs including churn rate, customer lifetime value (CLV), and support ticket trends Pursuing Advanced Certification in Data Science & AI from IIT Madras Pravartak (Feb–Sep 2025)

Technical Support Executive at Teleperformance, Oct 2023 - Jun 2025 · 1 yr 9 mos, Jaipur, Resolved 50+ customer payment queries and subscription issues daily, developing domain expertise directly applicable to fintech analytics Analyzed recurring issue patterns to identify product pain points, surfacing insights that informed process improvements Upsold Norton financial products, contributing to monthly revenue targets through data-informed customer engagement Developed strong stakeholder communication skills, translating technical issues into clear business language for cross-functional teams

Operations Manager at INDIA HOSTELS PRIVATE LIMITED, Apr 2022 - Dec 2022 · 9 mos, Jaipur, Managed operational budgets and maintained financial records, ensuring cost efficiency across departments Collaborated with the sales team to build revenue forecasts and track performance against targets using Excel-based models Prepared and presented financial reports to senior management, developing skills in data storytelling and business communication Streamlined expense tracking processes, reducing reporting errors and improving financial transparency

Operations Manager at India Hostels Pvt. Ltd., Apr 2022 - Dec 2022 · 9 mos, Managed operational budgets and financial records across departments, ensuring cost efficiency and accurate monthly reporting. Built Excel-based revenue forecasting models with the sales team to monitor performance against targets — directly applicable to BI and reporting roles. Prepared and presented financial KPI reports to senior management, developing data storytelling and executive communication skills.

Volunteer at AIESEC, Aug 2016 - Aug 2018 · 2 yrs 1 mo, Jaipur, Rajasthan, India, Managed project budgets and collaborated with stakeholders to ensure financial transparency. Led marketing campaigns to secure sponsorships and partnerships for educational projects.

Education

Data science and Artificial Intelligence, Data Scientist, Indian Institute of Technology, Madras

Master of Business Administration - MBA, Finance, Suresh Gyan Vihar University