Headline

Product Manager | Building Lending, Cards & Payments Platforms at Scale | Banking & FinTech | 0→1 Growth | GenAI | AI-Enabled Experiences | Workflow Automation

About

Product Manager with 10+ years of experience building and scaling digital products across Credit Cards, Lending, Mortgage, Retirement and Banking platforms. I talk about Product Management, AI & Fintech. Career Insights: Currently at Wells Fargo, leading digital acquisition experiences for Credit Cards, including customer onboarding journeys, prequalification experiences, CMS platforms, API integrations and platform modernization initiatives. Throughout my career, I have delivered products that improved conversion rates, reduced operational friction and enabled scalable customer experiences across highly regulated financial services environments. Closely worked on different AI tools for different use cases and proficiently navigated with prompts that could deliver true/real value. My expertise includes: • Product Strategy & Roadmaps • Product Discovery & Customer Journeys • Credit Cards & Lending • Mortgage Platforms • APIs & Microservices • Agile Product Delivery • Stakeholder Management • Data-Driven Product Decision • AI enabled experiences and use cases. Certified Scrum Product Owner (CSPO) with experience partnering closely with engineering, design, compliance and business teams to deliver customer-centric digital products. Open to connecting with Product Leaders, FinTech professionals and teams building innovative customer experiences with AI capabilities.

Location

Bangalore Urban

AI stack

claude

deepseek

gemini

notebooklm

ChatGPT

Microsoft Copilot

Work experience

Product Manager/Product owner at Wells Fargo, Jun 2023 - Present · 3 yrs 3 mos, Bangalore Urban, · Lead digital acquisition experiences across Credit Cards, Lending and Payments platforms, driving customer onboarding journeys across web and mobile channels. · Spearheaded card comparison and prequalification experiences, improving customer-to-application conversion and reducing friction in the acquisition journey. · Delivered CMS-driven capabilities that enabled faster content deployment and reduced campaign launch turnaround times. · Partner with Engineering, Design, Risk and Compliance teams to define product strategy, roadmap and execution for customer-facing digital products. · Led platform modernization initiatives, including migration from monolithic architecture to API-driven microservices, improving scalability and release efficiency. · Own product requirements, user stories, backlog prioritization, sprint planning and stakeholder communication to deliver measurable business outcomes. · Mentor team members and promote product thinking, customer-centric design and Agile delivery best practices.

Product Manager at Transcon IT Solutions Pvt. Ltd., May 2021 - May 2023 · 2 yrs 1 mo, Bangalore Urban, · Owned product enhancements for Mortgage platforms built on Encompass LOS, supporting loan origination and servicing workflows. · Defined workflow automation and SLA tracking capabilities to improve operational efficiency and process adherence. · Collaborated with Operations, Compliance and Technology teams to streamline loan processing and reduce manual intervention. · Led requirement gathering, product discovery, backlog prioritization and delivery planning for mortgage product initiatives. · Implemented validation and quality controls at intake stages to improve data accuracy and reduce downstream processing exceptions. · Managed UAT activities and release planning to ensure successful and compliant product deployments.

Product Owner at Empower, Jun 2018 - Apr 2021 · 2 yrs 11 mos, Bangalore Urban, • Managed retirement and wealth management digital products serving advisors, employers, and plan participants. • Owned product backlog and prioritized features based on customer needs, regulatory requirements, and business objectives. • Worked closely with UX, engineering, business stakeholders, and external vendors to deliver enhancements across retirement servicing platforms. • Led requirements workshops, user story creation, sprint planning, and acceptance testing activities. • Defined product requirements for customer self-service capabilities, account management features, and digital engagement initiatives. • Monitored product performance using customer feedback and analytics to identify improvement opportunities and optimize user experience. • Facilitated stakeholder communication and ensured alignment between business goals and delivery teams. • Supported Agile product delivery processes while ensuring adherence to governance and compliance standards

Business Analyst at Fidelity Investments, Dec 2016 - Jun 2018 · 1 yr 7 mos, • Gathered and analyzed business requirements for financial services and investment management applications. • Collaborated with product managers, business stakeholders, and technology teams to translate business needs into functional requirements. • Developed process flows, use cases, user stories, and business documentation supporting product enhancements. • Participated in testing, defect management, release validation, and production support activities. • Identified process improvement opportunities that enhanced operational efficiency and customer experience.

Operational Specialist at Fidelity Investments, Aug 2013 - Dec 2016 · 3 yrs 5 mos

Education

Master of Business Administration, Finance, General, Loyola College

Bachelor of Commerce, DG Vaishnav College.