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Deepak D.

Export & Logistics Leader | Export Documentation • Customs Compliance • Letters of Credit | 13+ Years at Reliance Industries | GSP • APTA • SAPTA | R-Pride Award Winner

Thane

17+ years of work experience

Reliance
Nov 201114 yrs 8 mosPresent

India

• Manage the complete vendor payment lifecycle for shipping lines and Customs House Agents (CHAs), ensuring timely settlements within agreed credit timelines and sustaining high-trust partnerships with global carriers including MSC and Maersk. • Coordinate end-to-end export documentation including Letters of Credit (LC), Shipping Instructions (SI), Commercial Invoices, Bills of Lading (BL), and Packing Lists, ensuring timely and accurate submission across all international shipments. • Execute post-shipment documentation and LC negotiation with banks under UCP 600 terms, facilitating timely realisation of export proceeds and maintaining zero outstanding defaults. • Ensure regulatory compliance by processing timely closure of Shipping Bills within EDPMS (Export Data Processing and Monitoring System), consistently maintaining a zero-default compliance record. • Facilitate clients in availing export incentive schemes including GSP (Generalised System of Preferences), APTA, SAPTA, and Form AI, maximising export revenue benefits and strengthening customer relationships. • Lead cross-functional coordination between logistics, banking, marketing, and international buyer teams to ensure on-time delivery and seamless documentation flow across high-volume consignments. • Drive process improvement initiatives across the export documentation cycle, reducing document discrepancy rates and improving team efficiency through structured workflow enhancements.
Reliance
Nov 201114 yrs 8 mosPresent

Managed all aspects of vendor payment processes for shipping lines and Customs House Agents (CHA), ensuring payments were made within agreed credit periods and avoiding delays. Established and maintained strong relationships with major shipping lines (MSC, Maersk), leading to successful contract negotiations and better payment terms. Managed pre-shipment processes, ensuring all export documentation requirements were met, including Letters of Credit (LC), Shipping Instructions (SI), Commercial Invoices, and Packing Lists. Coordinated with internal teams and overseas customers to ensure accurate and timely preparation of export documents. Worked with shipping lines to arrange timely dispatch and receipt of Bills of Lading (BL) and other essential documents. Collaborated with logistics and operations teams to ensure seamless coordination of goods and documentation for export. Led post-shipment activities including the preparation and submission of Shipping Bills, Bills of Lading, and LC documentation for bank negotiations. Ensured that all post-shipment documents complied with the terms of Letters of Credit and were processed for timely negotiations. Worked with customs and bank representatives to resolve discrepancies and ensure swift clearance of documents and payments. Ensured customers availed all relevant export benefits, including GSP, APTA, SAPTA, FORM AI, etc., by closely monitoring third-party document releases. Coordinated the timely closure of Shipping Bills in EDPMS for compliance with regulatory requirements. Continuously identified opportunities to streamline and improve export documentation and payment processing, reducing processing time and increasing operational efficiency. Collaborated with marketing teams, vendors, banks, and overseas customers to resolve issues and ensure the timely delivery of products.
Aircel Ltd.
Mar 20101 yr 9 mosNov 2011

On-site

• Supervised sales coordination teams across the zone, streamlining daily operations and achieving consistent activation targets through Citrix and CRM-based provisioning platforms. • Resolved escalated customer issues within committed turnaround times, driving measurable improvement in Customer Satisfaction (C-Sat) scores across the zonal operations. • Administered AVCV (Address Verification and Credit Verification) and provisioning processes, ensuring accurate and timely customer onboarding at scale. • Directed internal and external dispatch workflows, optimising SIM card and product distribution logistics across the zone for maximum operational efficiency.
Idea Cellular Ltd
May 200910 mosFeb 2010

On-site

• Delivered frontline customer service at walk-in centres, resolving complex queries and service escalations with a consistent focus on first-contact resolution and customer satisfaction. • Maintained Customer Management System (CMS) records and generated daily service reports to track query volumes, resolution times, and satisfaction scores for operational review. • Upsold telecom products and value-added services to existing customers, consistently contributing to monthly revenue targets and cross-sell conversion rates. • Adhered to company compliance standards and SOPs, ensuring all documentation and customer records were maintained accurately per regulatory requirements.

Education

High School Diploma

Mumbai Board

High School Diploma

Mumbai Board

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Deepak D. on Tal

Headline

Export & Logistics Leader | Export Documentation • Customs Compliance • Letters of Credit | 13+ Years at Reliance Industries | GSP • APTA • SAPTA | R-Pride Award Winner

About

Export and Logistics professional with 13+ years of deep, specialised experience at Reliance Industries Limited, one of India’s largest and most complex multinational organisations. My career has been built on precision, compliance, and the ability to manage high-stakes international trade operations without error — from end-to- end export documentation and Letters of Credit negotiation to EDPMS shipping bill closures and multi- stakeholder logistics coordination. I specialise in pre- and post-shipment documentation, customs compliance, vendor payment lifecycle management, and facilitating customers in utilising export incentive schemes including GSP (Generalised System of Preferences), APTA, and SAPTA. I have built strategic working relationships with global shipping lines including MSC and Maersk, and have consistently delivered zero-compliance-breach outcomes across high-volume, time- critical export operations governed by UCP 600 banking standards. My work sits at the intersection of trade compliance, banking operations, and international logistics. Whether I am coordinating with Customs House Agents on vendor settlements, negotiating LC documents with banks for timely proceeds realisation, or streamlining documentation workflows to reduce discrepancy rates — I bring structured thinking, regulatory awareness, and a collaborative approach to every challenge. I was recognised with the R-Pride Extra Mile Performer Award (Q2 FY 2017–18) by Reliance Industries’ Department of Petrochemicals for outstanding operational contribution beyond defined responsibilities. I am actively exploring senior opportunities in Export Operations, Trade Compliance, or International Logistics Management where I can continue to deliver excellence in a complex, compliance-driven environment. If you are looking for someone who combines deep regulatory expertise with 13 years of frontline execution at one of India’s most demanding organisations, let us connect.

Location

Thane

Work experience

Asst.Manager at Reliance, Nov 2011 - Present · 14 yrs 8 mos, India, • Manage the complete vendor payment lifecycle for shipping lines and Customs House Agents (CHAs), ensuring timely settlements within agreed credit timelines and sustaining high-trust partnerships with global carriers including MSC and Maersk. • Coordinate end-to-end export documentation including Letters of Credit (LC), Shipping Instructions (SI), Commercial Invoices, Bills of Lading (BL), and Packing Lists, ensuring timely and accurate submission across all international shipments. • Execute post-shipment documentation and LC negotiation with banks under UCP 600 terms, facilitating timely realisation of export proceeds and maintaining zero outstanding defaults. • Ensure regulatory compliance by processing timely closure of Shipping Bills within EDPMS (Export Data Processing and Monitoring System), consistently maintaining a zero-default compliance record. • Facilitate clients in availing export incentive schemes including GSP (Generalised System of Preferences), APTA, SAPTA, and Form AI, maximising export revenue benefits and strengthening customer relationships. • Lead cross-functional coordination between logistics, banking, marketing, and international buyer teams to ensure on-time delivery and seamless documentation flow across high-volume consignments. • Drive process improvement initiatives across the export documentation cycle, reducing document discrepancy rates and improving team efficiency through structured workflow enhancements.

Assistant Export Manager at Reliance, Nov 2011 - Present · 14 yrs 8 mos, Managed all aspects of vendor payment processes for shipping lines and Customs House Agents (CHA), ensuring payments were made within agreed credit periods and avoiding delays. Established and maintained strong relationships with major shipping lines (MSC, Maersk), leading to successful contract negotiations and better payment terms. Managed pre-shipment processes, ensuring all export documentation requirements were met, including Letters of Credit (LC), Shipping Instructions (SI), Commercial Invoices, and Packing Lists. Coordinated with internal teams and overseas customers to ensure accurate and timely preparation of export documents. Worked with shipping lines to arrange timely dispatch and receipt of Bills of Lading (BL) and other essential documents. Collaborated with logistics and operations teams to ensure seamless coordination of goods and documentation for export. Led post-shipment activities including the preparation and submission of Shipping Bills, Bills of Lading, and LC documentation for bank negotiations. Ensured that all post-shipment documents complied with the terms of Letters of Credit and were processed for timely negotiations. Worked with customs and bank representatives to resolve discrepancies and ensure swift clearance of documents and payments. Ensured customers availed all relevant export benefits, including GSP, APTA, SAPTA, FORM AI, etc., by closely monitoring third-party document releases. Coordinated the timely closure of Shipping Bills in EDPMS for compliance with regulatory requirements. Continuously identified opportunities to streamline and improve export documentation and payment processing, reducing processing time and increasing operational efficiency. Collaborated with marketing teams, vendors, banks, and overseas customers to resolve issues and ensure the timely delivery of products.

Sales Coordinator at Aircel Ltd., Mar 2010 - Nov 2011 · 1 yr 9 mos, On-site, • Supervised sales coordination teams across the zone, streamlining daily operations and achieving consistent activation targets through Citrix and CRM-based provisioning platforms. • Resolved escalated customer issues within committed turnaround times, driving measurable improvement in Customer Satisfaction (C-Sat) scores across the zonal operations. • Administered AVCV (Address Verification and Credit Verification) and provisioning processes, ensuring accurate and timely customer onboarding at scale. • Directed internal and external dispatch workflows, optimising SIM card and product distribution logistics across the zone for maximum operational efficiency.

Customer Relationship Executive at Idea Cellular Ltd, May 2009 - Feb 2010 · 10 mos, On-site, • Delivered frontline customer service at walk-in centres, resolving complex queries and service escalations with a consistent focus on first-contact resolution and customer satisfaction. • Maintained Customer Management System (CMS) records and generated daily service reports to track query volumes, resolution times, and satisfaction scores for operational review. • Upsold telecom products and value-added services to existing customers, consistently contributing to monthly revenue targets and cross-sell conversion rates. • Adhered to company compliance standards and SOPs, ensuring all documentation and customer records were maintained accurately per regulatory requirements.

Education

High School Diploma, Mumbai Board

High School Diploma, Mumbai Board