About
System Administrator and IT Infrastructure professional with 10.2 years of experience delivering end-to-end technical support across Windows Server environments, Active Directory, Microsoft Azure cloud infrastructure, and enterprise networking. Microsoft Certified Azure Administrator Associate (AZ-104) with strong expertise in Windows Server 2008-2022, virtualization (VMware/Hyper-V), Group Policy, DNS/DHCP, and Azure services including Virtual Machines, Storage, and Microsoft Entra ID. Proven track record supporting US-based clients across healthcare and professional recruitment industries via voice, chat, and email channels, consistently maintaining SLA compliance and minimizing downtime. Skilled in incident, problem, and change management using ServiceNow and other ITSM ticketing tools, with hands-on experience in server role configuration, backup and recovery, patch management, and antivirus administration across enterprise networks.
Work experience
Server Support Engineer at Ratan Enterprises - India, Sep 2020 - Present · 5 yrs 10 mos, Remote, I have been promoted as a Server Engineer in my current organization.
System Administrator Engineering at Ratan Enterprises - India, Sep 2020 - Jun 2022 · 1 yr 10 mos, Noida, Uttar Pradesh, India, I have been promoted as Server Engineer in Ratan Enterprises on 7th July 2022.
Information Technology Officer at Karvy Digikonnect, Jul 2019 - Jun 2020 · 1 yr, Gwalior, Madhya Pradesh, India, System Administrator as an IT officer
Desktop Support L2 Engineer at Impact Infotech Pvt. Ltd. - India, Oct 2016 - May 2019 · 2 yrs 8 mos, Greater Gwalior Area, Desktop & Server & Network support engineer
Desktop and network support engineer at Caliber infosolution, Jun 2015 - Apr 2016 · 11 mos, Gwalior Area, India, Antivirus Server and Desktop Support Engineer.
Education
BE(ECE), Electrical, Electronics and Communications Engineering, MKIITM
10th, Mathematics, High School Moms
