About
With a BA in Sanskrit and Classical Indian Languages, Literatures, and Linguistics from Delhi University, I have a strong foundation in natural language understanding (NLU) and language understanding (LUIS) skills, which are essential for effective communication and customer service in the BPO industry. I am a certified Train the Trainer by LinkedIn and have a certification in Measuring Learning Effectiveness by PMI. As a process trainer, I conduct training sessions and one-on-one sessions, impart process knowledge, and provide regular feedback and guidance to help employees improve their performance. I also work closely with the quality department to ensure and enhance the company's quality standards and client satisfaction. Previously, I supported the transitioning of a BPO project from the client side and delivered sales training to the new hires. I have multiple skills in Power BI, Excel, PPT, and video editing, and I am eager to learn new things and take on new challenges. My goal is to contribute to the process excellence and client satisfaction of the organization, and to grow as a professional and as a person.
Work experience
Leading Training and Quality (International Business) at Fusion CX, Oct 2025 - Present · 9 mos, Gurugram, Haryana, India, Results-driven professional overseeing training and quality processes for international domains. Ensuring seamless operations, driving quality excellence, and fostering a culture of continuous improvement. Skilled in process optimization, training development, and team management.
Process Trainer and Quality Analyst at iEnergizer, Mar 2024 - Sep 2025 · 1 yr 7 mos, Noida, Uttar Pradesh, India
Process Trainer and Quality Analysts at 3i Business Solutions, Feb 2023 - Feb 2024 · 1 yr 1 mo, Noida, Uttar Pradesh, India
Training Coordinator at Adroit Synergies Pvt. Ltd., Jul 2022 - Feb 2023 · 8 mos, Noida
Telesales Specialist at Adroit Synergies Pvt. Ltd., Jan 2022 - Jul 2022 · 7 mos, Noida, Uttar Pradesh, India
Instructor at Rocksport, Jun 2019 - Dec 2019 · 7 mos, Delhi, India
Education
Bachelor of Arts - BA, Sanskrit and Classical Indian Languages, Literatures, and Linguistics, Delhi University
Bachelor of Arts, Rajdhani College, University of Delhi
