---
title: "Deepak Meena - Customer Success & Growth in Gurugram | Tal"
description: "Meet Deepak Meena, Customer Success & Growth | Retention, Lifecycle & Engagement | SQL | MBA IIM Nagpur | FedEx based in Gurugram."
image: "https://tal.club/meet/deepak-34/share-image"
---

# Deepak Meena on Tal

## Headline

Customer Success & Growth \| Retention, Lifecycle & Engagement \| SQL \| MBA IIM Nagpur \| FedEx

## About

I’m a Customer Success and Growth professional with experience in managing customer portfolios and improving retention, engagement, and revenue through data\-driven strategies\. My work has involved analyzing customer behavior, identifying churn risks, and designing lifecycle\-based engagement approaches to drive repeat usage and long\-term value\. I focus on using structured segmentation and proactive interventions to improve customer outcomes\. I enjoy working at the intersection of data, customer behavior, and growth, and I’m particularly interested in roles where I can build scalable engagement and retention strategies in fast\-paced environments\.

## Location

Gurugram

## Work experience

Customer Success & Growth at FedEx, May 2025 \- Feb 2026 · 10 mos, Sonipat, Haryana, India, \-Managed a large customer portfolio, focusing on improving retention and engagement through structured account management \-Analyzed customer behavior and usage patterns to identify churn risks and growth opportunities \-Segmented customers based on lifecycle and engagement to drive targeted retention strategies \-Designed and executed lifecycle\-based engagement approaches to improve repeat usage and customer value \-Collaborated with internal teams to ensure seamless service delivery and improved customer experience \-Tracked performance metrics and derived insights to support business decisions and customer growth

Founder’s Office Intern – Growth & Customer Engagement at Tesca Technologies Pvt\. Ltd\., Apr 2024 \- May 2024 · 2 mos, Jaipur, Rajasthan, India, \-Worked closely with leadership on growth and customer engagement initiatives, contributing to improved user interaction and brand affinity \-Identified and evaluated potential startup partnerships, supporting strategic collaboration and expansion efforts \-Managed digital engagement \(Facebook\), driving engagement through targeted content strategies \-Coordinated cross\-functional communication to ensure consistency in brand messaging across campaigns and external communication \-Supported execution of outreach and engagement strategies, demonstrating high ownership in a fast\-paced environment

Operations & Data Analyst Intern at Regal Kitchen Foods Ltd, Jul 2022 \- Sep 2022 · 3 mos, Baddi, Himachal Pradesh, India, \-Analyzed production and operational data across multiple product lines to identify inefficiencies and improvement opportunities \-Developed structured reports on KPIs and compliance metrics to support data\-driven decision making \-Monitored quality and process performance, ensuring alignment with operational standards \-Identified process gaps and contributed to recommendations for improving efficiency and output consistency

## Education

Indian Institute of Management Nagpur

B\.sc \( hons\.\) Biotechnology, Punjabi University

[View the original profile](https://tal.club/meet/deepak-34)

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