Deepak Meena profile photo 1 on Tal

Deepak Meena

Customer Success & Growth | Retention, Lifecycle & Engagement | SQL | MBA IIM Nagpur | FedEx

Gurugram

1+ year of work experience

FedEx
May 202510 mosFeb 2026

Sonipat, Haryana, India

-Managed a large customer portfolio, focusing on improving retention and engagement through structured account management -Analyzed customer behavior and usage patterns to identify churn risks and growth opportunities -Segmented customers based on lifecycle and engagement to drive targeted retention strategies -Designed and executed lifecycle-based engagement approaches to improve repeat usage and customer value -Collaborated with internal teams to ensure seamless service delivery and improved customer experience -Tracked performance metrics and derived insights to support business decisions and customer growth
Tesca Technologies Pvt. Ltd.
Apr 20242 mosMay 2024

Jaipur, Rajasthan, India

-Worked closely with leadership on growth and customer engagement initiatives, contributing to improved user interaction and brand affinity -Identified and evaluated potential startup partnerships, supporting strategic collaboration and expansion efforts -Managed digital engagement (Facebook), driving engagement through targeted content strategies -Coordinated cross-functional communication to ensure consistency in brand messaging across campaigns and external communication -Supported execution of outreach and engagement strategies, demonstrating high ownership in a fast-paced environment
Regal Kitchen Foods Ltd
Jul 20223 mosSep 2022

Baddi, Himachal Pradesh, India

-Analyzed production and operational data across multiple product lines to identify inefficiencies and improvement opportunities -Developed structured reports on KPIs and compliance metrics to support data-driven decision making -Monitored quality and process performance, ensuring alignment with operational standards -Identified process gaps and contributed to recommendations for improving efficiency and output consistency

Education

Indian Institute of Management Nagpur

Indian Institute of Management Nagpur

20232 yrs2025
Punjabi University

B.sc ( hons.) Biotechnology

Punjabi University

20203 yrs2023

Join Deepak and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Deepak Meena on Tal

Headline

Customer Success & Growth | Retention, Lifecycle & Engagement | SQL | MBA IIM Nagpur | FedEx

About

I’m a Customer Success and Growth professional with experience in managing customer portfolios and improving retention, engagement, and revenue through data-driven strategies. My work has involved analyzing customer behavior, identifying churn risks, and designing lifecycle-based engagement approaches to drive repeat usage and long-term value. I focus on using structured segmentation and proactive interventions to improve customer outcomes. I enjoy working at the intersection of data, customer behavior, and growth, and I’m particularly interested in roles where I can build scalable engagement and retention strategies in fast-paced environments.

Location

Gurugram

Work experience

Customer Success & Growth at FedEx, May 2025 - Feb 2026 · 10 mos, Sonipat, Haryana, India, -Managed a large customer portfolio, focusing on improving retention and engagement through structured account management -Analyzed customer behavior and usage patterns to identify churn risks and growth opportunities -Segmented customers based on lifecycle and engagement to drive targeted retention strategies -Designed and executed lifecycle-based engagement approaches to improve repeat usage and customer value -Collaborated with internal teams to ensure seamless service delivery and improved customer experience -Tracked performance metrics and derived insights to support business decisions and customer growth

Founder’s Office Intern – Growth & Customer Engagement at Tesca Technologies Pvt. Ltd., Apr 2024 - May 2024 · 2 mos, Jaipur, Rajasthan, India, -Worked closely with leadership on growth and customer engagement initiatives, contributing to improved user interaction and brand affinity -Identified and evaluated potential startup partnerships, supporting strategic collaboration and expansion efforts -Managed digital engagement (Facebook), driving engagement through targeted content strategies -Coordinated cross-functional communication to ensure consistency in brand messaging across campaigns and external communication -Supported execution of outreach and engagement strategies, demonstrating high ownership in a fast-paced environment

Operations & Data Analyst Intern at Regal Kitchen Foods Ltd, Jul 2022 - Sep 2022 · 3 mos, Baddi, Himachal Pradesh, India, -Analyzed production and operational data across multiple product lines to identify inefficiencies and improvement opportunities -Developed structured reports on KPIs and compliance metrics to support data-driven decision making -Monitored quality and process performance, ensuring alignment with operational standards -Identified process gaps and contributed to recommendations for improving efficiency and output consistency

Education

Indian Institute of Management Nagpur

B.sc ( hons.) Biotechnology, Punjabi University