Headline

Information Engineering | I turn complex data products into clear, self‑serve documentation | Data & ETL Platforms | Product, API & Docs-as-Code

About

I help product, engineering, and support teams explain complex data and ETL features in a way customers can actually use. As a Senior Technical Writer at Hevo Data, I have built documentation systems for enterprise data platforms that help users understand new releases, solve common problems on their own, and reduce the need for one‑to‑one support. You get documentation that stays aligned with your product, not just a set of pages. I work on complex SaaS and ETL features, integration guides, and knowledge base content that reflect the questions customers actually ask, and I use docs‑as‑code workflows, so updates are part of the release process rather than an afterthought. My background in software development, technical support, and teaching means I can learn new domains quickly and speak the language of different teams. You get a writer who can talk to engineers, PMs, and support, ask the right questions without a lot of hand‑holding, and then explain the product in plain language to users. Core documentation areas include technical and product documentation, API documentation, docs-as-code workflows, knowledge base development, information architecture, and data platform documentation. Documentation portfolio: docs.hevodata.com

Location

Bengaluru

AI stack

openai

perplexity

Work experience

Senior Technical Writer at Hevo Data, Oct 2023 - May 2026 · 2 yrs 8 mos, Bengaluru, Karnataka, India, At Hevo Data, I build and maintain documentation for a fast-moving SaaS and ETL platform, working across the documentation lifecycle, from information architecture to release-cycle updates. - Authored 140+ new documentation pages covering product features, integrations, transformations, and pipeline workflows. - Led a docs-as-solution initiative using support ticket data to identify and resolve 63 system-wide documentation gaps. - Conducted competitive documentation analysis, identifying 39 documentation gaps and 28 feature gaps, informing product positioning and release communication. - Developed a documentation style guide and content framework that improved documentation consistency and reduced review cycles. - Collaborated with engineering, product, and support teams to align documentation with product releases and evolving platform capabilities.

Technical Writer at Hevo Data, 2021 - 2023 · 2 yrs, Bengaluru, Karnataka, India

Education and Math Teaching at VIBGYOR Group of Schools / Learning Centre for Math, 2016 - 2021 · 5 yrs, Bengaluru, Karnataka, India, - Designed and delivered K–8 mathematics programs in school and tutoring settings, combining curriculum design, assessments, and ongoing progress tracking. - Created learning materials and explanations tailored to different ability levels, building skills in simplifying complex concepts for diverse audiences. - Managed parent and stakeholder communication, workshops, and small‑group sessions, strengthening facilitation, feedback, and collaboration skills.

Lead, Customer Success Engineering at Cloud Lending Solutions, 2015 - 2016 · 1 yr, Greater Bengaluru Area, - Led the transition of 35 live customer implementations, ensuring continuity and minimal disruption. - Achieved a 93% CSAT score by establishing metrics to measure and track customer satisfaction. - Reduced open case count from 100 to 35 within 2 months and transitioned 15 projects into steady-state support. - Piloted a handover process between Professional Services and Support to streamline customer onboarding. - Produced detailed technical documentation for customer environments, customizations, and issue resolutions within SLA.

Fellow & Class Leader - Teaching & Assessing Learning at Teach For India, 2013 - 2015 · 2 yrs, Pune Area, India, Selected among the top 7.5% of applicants for the national Teach For India fellowship and responsible for designing and delivering classroom programs for students in municipal schools. - Designed and delivered curriculum for Grade 2 and Grade 4 students aligned with the SSC syllabus. - Developed learning materials and applied innovative teaching techniques to improve reading comprehension and mathematical skills. - Achieved measurable learning outcomes including 1.2 grade improvement in English comprehension and over 30% improvement in mathematics performance. - Raised INR 1L+ in funding to support classroom resources and establish a library. - Coached students preparing for the State Scholarship Examination. - Introduced a “Buddy System” learning model to strengthen reading skills and vocabulary through peer collaboration.

Education

B. Sc (Tech), Computer Technology, University of Mumbai

B.Sc., Mathematics, B. N. Bandodkar college of science

Public links

github: https://github.com/deepa-balwally