---
title: "Deep Jyoti Boro - Manager, Marketing Operations - Head Multi Channel Operations in Bengaluru | Tal"
description: "Meet Deep Jyoti Boro, Martech & CRM Leader | Engagement Manager | Retention & Growth | Ex Epsilon, Meesho, Flipkart based in Bengaluru. AI stack includes claude, codex, and gemini."
image: "https://tal.club/meet/deep-jyoti-boro/share-image"
---

# Deep Jyoti Boro on Tal

## Headline

Martech & CRM Leader \| Engagement Manager \| Retention & Growth \| Ex Epsilon, Meesho, Flipkart

## About

A customer\-focused, performance\-driven executive with extensive experience and verifiable success in the areas of Email Marketing/Automation, E\-commerce, Sales, Training & Development, Hospitality\. Strong ability to develop strategic plans and drive execution to increase business growth, development, and revenues\. Equipped with an entrepreneurial mindset, advanced technical skills, and exceptional customer service delivery\.

## Location

Bengaluru

## AI stack

claude

codex

gemini

metaai

notebooklm

openai

## Work experience

Manager, Marketing Operations \- Head Multi Channel Operations at Condé Nast Technology Lab, Nov 2025 \- Present · 1 yr, Bengaluru, Karnataka, India, I support Consumer Revenue & Growth across Condé Nast’s portfolio, focusing on marketing communications in the US and Transactional communications across major global markets, including Europe, Asia, the Middle East, Canada, and the US\. My work spans email, SMS, push notifications, and digital channels, supporting Marketing, lifecycle and loyalty initiatives that drive customer engagement, subscription growth, and retention\. I work across iconic brands including Vogue, The New Yorker, GQ, Vanity Fair, WIRED, Architectural Digest, Allure, Bon Appétit, Condé Nast Traveler, Glamour, Pitchfork, and Epicurious, helping deliver consistent, brand\-aligned customer experiences across markets\.

Secretary Diversity & Inclusion at Epsilon, Feb 2025 \- Jul 2025 · 6 mos, Bengaluru, Karnataka, India, I head the Epsilon India Corporate office to run successful ERG campaign which focuses on equal workplace, Awareness programs, accessibility, Hirings, Inclusive events, Policy review for LGBTQIA\+ community and many more stuff\.

Senior Campaign Business Systems Analyst at Epsilon, Mar 2024 \- Nov 2025 · 1 yr 9 mos, Bengaluru, Karnataka, India, Currently handling entire APAC Business for Epsilon\. Account Includes: StarHub, Lighthouse Media, GRC, Apparel Group, ITSM, Marriott, DirectAsia

Business Analyst at Epsilon, May 2022 \- Mar 2024 · 1 yr 11 mos, Bengaluru, Karnataka, India, Clients: JP Morgan Chase, Dell, Dunkin Donuts, Green Bay Packers, Pfizer, The Children’s Place, Unilever, Full Beauty, Talking Rain, Edward Jones, Apparel Group, Boehringer Ingelheim •Provides full\-service support to Agility Harmony email platform clients\. •Onboarding new clients to Platform\. •Works closely with clients to scope, implement, and manage tailored solutions for ad hoc and triggered email deployments\. •Collaborates with clients to build highly targeted and robust audience segmentation\. •Builds personalized customer content using FreeMarker scripting, 3rd party integrations\. •Develop and maintain client\-specific production processes and guidelines\. •Training and development for clients\. •New production feature testing\.

Key Account Manager at Meesho, Jan 2019 \- Jul 2019 · 7 mos, Bengaluru, Karnataka, India, 1: Deeply understand customer behavior, develop new customer insights\. 2: Own the business: Co\-own the P&L, develop the business model, understand where opportunities are and create a viable business to service them\. 3: Know the market: Stay on top of trends in an ever\-changing landscape, find opportunities and prioritize based on size, internal capabilities, etc\. 4: Know the competition: Understand on\-line and off\-line players\. Ensure Meesho selection stays well ahead of the competition\- Influence the leadership: Convert strategies into action by liaising with cross functional leadership and drive the changes required Vendor Management Develop a deep and long\-standing relationship with the vendors to drive relationships from the strategic to the tactical\. 5: Own the terms of business with the vendor \- products, returns, ordering, etc\.\- Ensure high\-share of mind from the vendor\. Build deep ties\.\- Make vendors partners in driving disruptive changes for the category\. 6: Market Understanding: Develop a thorough knowledge of the market and reseller ecosystem \- short term and long term trends; Have an in\-depth knowledge of competition and vendor and ability to influence the market ; Develop and implement industry best practices\. Move the industry with you\! Selection and Offers; Work with teams to get the best possible selection & sellers onboarded\. Own cost improvement and overall portfolio management 7: Make Meesho the destination of choice for resellers through the largest and the greatest assortment of products on offer\. Drive portfolio management for best offers and discounts for the customers Fulfillment and 8: Inventory: The key driver of working capital management and inventory Develop and manage a fulfillment strategy with the suppliers to ensure the best selection along with the optimal cost and service\.

Quality Assurance Specialist at Aegis Global, Jun 2018 \- Jan 2019 · 8 mos, Bangalore, Client: Flipkart • Perform call monitoring and provides trend data to management team\. • Use quality monitoring data management system to compile and Track performance at team and individual level\. • Monitors inbound and outbound calls taken by customer care Executive\. •Participates in call listening programs to identify customer needs and expectations\. • Provides actionable data to various internal support groups as needed\. • Coordinates and facilitates call calibration sessions for call center staff\. • Provides feedback to call center executives & team leaders\. • Prepares and analyzes internal quality reports for management staff review\.

Operational Specialist at Aegis Global, Oct 2017 \- May 2018 · 8 mos, Bangaluru, \* Stakeholder Management for Flipkart's Gold tier supplier\. \* Leading a team of 5 for D'Sat escalation resolve validation\. \* Handling supplier's return related claim submission\. \* Training new associates for the team

Trainee at Cafe Coffee Day, Mar 2017 \- May 2017 · 3 mos, Goa, India, Cafe Barista \(This is where I started\)

## Education

Bachelor of Business Administration \- BBA, Specialized Sales, Merchandising and Marketing Operations, SVKM's Narsee Monjee Institute of Management Studies \(NMIMS\)

Higher secondary, Guwahati College

[View the original profile](https://tal.club/meet/deep-jyoti-boro)

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