---
title: "Deeksha D Rai - Inside Sales in Greater Bengaluru Area | Tal"
description: "Meet Deeksha D Rai, US Healthcare Ops & Payer Specialist → Pre-Sales | RCM · Health Insurance · Telecom | Open to Solutions Consultant roles based in Greater Bengaluru Area."
image: "https://tal.club/meet/deeksha-d-rai/share-image"
---

# Deeksha D Rai on Tal

## Headline

US Healthcare Ops & Payer Specialist → Pre\-Sales \| RCM · Health Insurance · Telecom \| Open to Solutions Consultant roles

## About

Customer Service & Operations Specialist with 5\+ years of experience supporting global customers across healthcare and technology environments\. I specialize in resolving complex customer issues, improving SLA adherence, and optimizing service workflows through cross\-functional collaboration\. At Accenture and in previous roles, I’ve consistently supported high\-volume operations, reduced escalations, and contributed to process improvements that enhanced customer satisfaction\. Core strengths include: • Customer issue resolution & case management • Process optimization & documentation • Stakeholder and cross\-functional coordination • Tools: Jira Service Desk, CRM systems, AWS basics I’m actively seeking roles where I can contribute to scalable service operations, continuous improvement, and customer\-centric growth, especially within healthcare, technology, or global service teams\.

## Location

Greater Bengaluru Area

## Work experience

Inside Sales at Accenture, Mar 2023 \- Present · 3 yrs 7 mos, Bengaluru, Karnataka, India, • Managed end\-to\-end customer support for global clients, handling high\-volume cases while maintaining SLA compliance • Resolved complex customer issues by collaborating with internal teams, reducing repeat escalations • Documented processes and contributed to workflow improvements to improve resolution efficiency • Utilized Jira Service Desk and CRM tools to track, prioritize, and close cases effectively • Maintained high customer satisfaction through clear communication and timely follow\-ups

Enrollment Associate at Legato Health Technologies, Feb 2020 \- Dec 2022 · 2 yrs 11 mos, Bangalore, • Supported healthcare enrollment processes with high accuracy and adherence to compliance standards • Coordinated with internal teams to resolve member and policy\-related queries • Maintained detailed documentation and ensured timely processing of cases • Contributed to improved turnaround time and reduced rework

Product Application Specialist at NW OVERSEAS MEDICAL AND SURGICAL UNIT, Oct 2019 \- Jan 2020 · 4 mos, Greater Bengaluru Area, • Supported diagnostic devices related to diabetes and kidney function testing • Conducted pre\-sale and post\-sale product demonstrations • Provided technical support to customers and internal sales teams • Assisted in application training and issue resolution

Specialist Medical Billing and Coding at Omega Healthcare Management Services Private Limited, Aug 2018 \- Aug 2019 · 1 yr 1 mo, Bengaluru, Karnataka, India, • Handled medical billing and coding tasks in compliance with healthcare guidelines • Reviewed claims for accuracy and resolved discrepancies • Supported revenue cycle operations through timely and accurate documentation • Coordinated with internal teams to address claim\-related issues

## Education

Bachelor of Engineering \- BE, Biomedical/Medical Engineering, Rajiv Gandhi Institute of Technology, BANGALORE

PCMB, Seshadripuram composite PU college

[View the original profile](https://tal.club/meet/deeksha-d-rai)

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