Headline

US Healthcare Ops & Payer Specialist → Pre-Sales | RCM · Health Insurance · Telecom | Open to Solutions Consultant roles

About

Customer Service & Operations Specialist with 5+ years of experience supporting global customers across healthcare and technology environments. I specialize in resolving complex customer issues, improving SLA adherence, and optimizing service workflows through cross-functional collaboration. At Accenture and in previous roles, I’ve consistently supported high-volume operations, reduced escalations, and contributed to process improvements that enhanced customer satisfaction. Core strengths include: • Customer issue resolution & case management • Process optimization & documentation • Stakeholder and cross-functional coordination • Tools: Jira Service Desk, CRM systems, AWS basics I’m actively seeking roles where I can contribute to scalable service operations, continuous improvement, and customer-centric growth, especially within healthcare, technology, or global service teams.

Location

Greater Bengaluru Area

Work experience

Inside Sales at Accenture, Mar 2023 - Present · 3 yrs 7 mos, Bengaluru, Karnataka, India, • Managed end-to-end customer support for global clients, handling high-volume cases while maintaining SLA compliance • Resolved complex customer issues by collaborating with internal teams, reducing repeat escalations • Documented processes and contributed to workflow improvements to improve resolution efficiency • Utilized Jira Service Desk and CRM tools to track, prioritize, and close cases effectively • Maintained high customer satisfaction through clear communication and timely follow-ups

Enrollment Associate at Legato Health Technologies, Feb 2020 - Dec 2022 · 2 yrs 11 mos, Bangalore, • Supported healthcare enrollment processes with high accuracy and adherence to compliance standards • Coordinated with internal teams to resolve member and policy-related queries • Maintained detailed documentation and ensured timely processing of cases • Contributed to improved turnaround time and reduced rework

Product Application Specialist at NW OVERSEAS MEDICAL AND SURGICAL UNIT, Oct 2019 - Jan 2020 · 4 mos, Greater Bengaluru Area, • Supported diagnostic devices related to diabetes and kidney function testing • Conducted pre-sale and post-sale product demonstrations • Provided technical support to customers and internal sales teams • Assisted in application training and issue resolution

Specialist Medical Billing and Coding at Omega Healthcare Management Services Private Limited, Aug 2018 - Aug 2019 · 1 yr 1 mo, Bengaluru, Karnataka, India, • Handled medical billing and coding tasks in compliance with healthcare guidelines • Reviewed claims for accuracy and resolved discrepancies • Supported revenue cycle operations through timely and accurate documentation • Coordinated with internal teams to address claim-related issues

Education

Bachelor of Engineering - BE, Biomedical/Medical Engineering, Rajiv Gandhi Institute of Technology, BANGALORE

PCMB, Seshadripuram composite PU college