Debosmita Paul profile photo 1 on Tal

Debosmita Paul

B2B SAAS | Customer Success | DAP Consultant |Product | Ex-Whatfix

Bengaluru

4+ years of work experience

Xoxoday
Feb 20269 mosPresent

Bangalore Urban, Karnataka, India

Whatfix
Jul 202411 mosMay 2025

Bengaluru, Karnataka, India

Served as the primary point-of-contact for the Whatfix product, managing relationships and communications with 20+ global enterprise clients, including Fortune 500 companies. •Achieved a 98% client satisfaction rating by developing and honing advanced communication skills, ensuring seamless project execution and client satisfaction. •Managed a portfolio of 10+ high-priority accounts, including handling red accounts during their hyper care phase, resulting in 100% successful renewals of Whatfix license and delivering significant business impact. •Utilized data analytics from user journeys to identify trends, insights, and opportunities, thereby working with sales and engineering teams to define client requirements and convert them into scalable product features, achieving a 95% feature adoption rate. •Monitored engagement and retention and created a dashboard to assess trends and predict churn. •Drove expansion of the Whatfix product to clients by showcasing business analytics and value realization within their applications, keeping client KPIs in mind and conducting quarterly business reviews to highlight this. •Utilized expertise in Salesforce, Icertis, WorkDay, SAP (Ariba), and custom applications to create efficient onboarding training materials and drive reduction in onboarding time by 20%. •Reduced user drop-offs by 12% (average) by launching 10+ custom in-app nudges, popups, and banners. •Implemented training materials and UI features across multiple applications used by over 100k users, resulting in 45% increased productivity and improved user experience. •Identified and resolved 30+ existing configuration bugs through advanced customization and CSS for ongoing and live projects. •Trained new employees and collaborated with cross-functional teams to implement structural improvements.
Whatfix
Jun 20222 yrs 5 mosOct 2024

Bengaluru, Karnataka, India

PlaySimple Games
Jun 20211 yrMay 2022

Bengaluru, Karnataka, India

1. Utilized expertise in Excel, Monday.com, Gant Charts, Powerpoint, Jira 2. Achieved successful game releases for 10M+ users by overseeing end-to-end production, including creatives, technical development and quality control. 3. Drove sprint planning and feature logs for games while conducting research to optimize the production pipeline, resulting in streamlined development processes and increased efficiency. 4. Developed and implemented strategies for each department on a regular basis, ensuring efficient implementation, resulting in timely feature releases and bug fixes. 5. Conducted daily scrums for the entire team of developers, designers, artists, etc. which made it possible for the team to set and achieve daily agenda.

Debosmita’s AI Stack

claude
claude
deepseek
deepseek
gemini
gemini

Education

Christ University, Bangalore

masters, english with communication studies

Christ University, Bangalore

20192 yrs2021
Christ University, Bangalore

Bachelor of Arts - BA, English Honours

Christ University, Bangalore

20163 yrs2019

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Headline

B2B SAAS | Customer Success | DAP Consultant |Product | Ex-Whatfix

About

Experienced Customer Success Manager skilled at building strategic relationships with enterprise clients, optimizing digital adoption, and driving client retention. Proven success delivering tailored solutions to enhance satisfaction and business growth.

Location

Bengaluru

AI stack

claude

deepseek

gemini

Work experience

Enterprise Customer Success Manager at Xoxoday, Feb 2026 - Present · 9 mos, Bangalore Urban, Karnataka, India

Customer Success Manager at Whatfix, Jul 2024 - May 2025 · 11 mos, Bengaluru, Karnataka, India, Served as the primary point-of-contact for the Whatfix product, managing relationships and communications with 20+ global enterprise clients, including Fortune 500 companies. •Achieved a 98% client satisfaction rating by developing and honing advanced communication skills, ensuring seamless project execution and client satisfaction. •Managed a portfolio of 10+ high-priority accounts, including handling red accounts during their hyper care phase, resulting in 100% successful renewals of Whatfix license and delivering significant business impact. •Utilized data analytics from user journeys to identify trends, insights, and opportunities, thereby working with sales and engineering teams to define client requirements and convert them into scalable product features, achieving a 95% feature adoption rate. •Monitored engagement and retention and created a dashboard to assess trends and predict churn. •Drove expansion of the Whatfix product to clients by showcasing business analytics and value realization within their applications, keeping client KPIs in mind and conducting quarterly business reviews to highlight this. •Utilized expertise in Salesforce, Icertis, WorkDay, SAP (Ariba), and custom applications to create efficient onboarding training materials and drive reduction in onboarding time by 20%. •Reduced user drop-offs by 12% (average) by launching 10+ custom in-app nudges, popups, and banners. •Implemented training materials and UI features across multiple applications used by over 100k users, resulting in 45% increased productivity and improved user experience. •Identified and resolved 30+ existing configuration bugs through advanced customization and CSS for ongoing and live projects. •Trained new employees and collaborated with cross-functional teams to implement structural improvements.

Digital Adoption Associate at Whatfix, Jun 2022 - Oct 2024 · 2 yrs 5 mos, Bengaluru, Karnataka, India

Project Manager at PlaySimple Games, Jun 2021 - May 2022 · 1 yr, Bengaluru, Karnataka, India, 1. Utilized expertise in Excel, Monday.com, Gant Charts, Powerpoint, Jira 2. Achieved successful game releases for 10M+ users by overseeing end-to-end production, including creatives, technical development and quality control. 3. Drove sprint planning and feature logs for games while conducting research to optimize the production pipeline, resulting in streamlined development processes and increased efficiency. 4. Developed and implemented strategies for each department on a regular basis, ensuring efficient implementation, resulting in timely feature releases and bug fixes. 5. Conducted daily scrums for the entire team of developers, designers, artists, etc. which made it possible for the team to set and achieve daily agenda.

Education

masters, english with communication studies, Christ University, Bangalore

Bachelor of Arts - BA, English Honours, Christ University, Bangalore