Debjani Palit
Travel Management Specialist | Executive Administrative Assistant | Office Administrator | Facility Manager | Certified POSH Trainer | Strategy Formulator |
Bengaluru
16+ years of work experience
Oct 20223 yrs 10 mosPresent
Heading a team of Travel Desk of the Foundation and strategically helping it surge the service level.
Oct 20223 yrs 10 mosPresent
Lead office travel operations and strategically enhance service levels across the foundation. Coordinate large-scale organizational events and recognition programs for 250+ employees with flawless execution. Achieved Rs. 45 lakhs in annual cost savings through process restructuring and strategic vendor negotiations. Spearheaded 3-phase travel application portal automation project; successfully completed 2 phases with seamless HR integration. Implement continuous process improvements to enhance efficiency and operational excellence.
Nov 201111 yrsOct 2022
Kolkata, West Bengal, India
• MD Office Coordination: Assisting MD in regular intervals with Calendar management, Meeting Scheduling, Mail handling, Phone, Expense Management, Facilitation and upkeep of office, Stay and conveyance, visa process, Forex handling - Total travel management, interaction with internal and external stakeholders, Monthly report generation for Chairman and Directors, Summarizing of Analytical Data's for MIS reports for APEX meeting presentation with coordination with different VP's, EVP's and other Departmental Heads in HO, Plant and other Regional Offices. Corporate gifts handling, handling of VIP guest for MD's office.
• Front Office Management: EPABX control and channelizing calls to required department, Bio metric Machine management, Front.
• Office Management, Courier Management, Visitor Management, Managing Outsourced Staff, etc.
• Vendor Management: Vendor Services: EPABX, Airtel, Vodafone, Indicom, Voltas, Pest Control, Stationeries, Pantry, Housekeeping services, etc., Office Maintenance: Electrician, Plumber, Carpenter, etc.
• Facilitation: Monthly Birthday celebration, Festival Celebration, Picnic coordination, Corporate Initiative Training Coordination, Work Station Allotment – place, drawer keys, stationeries, etc. for 20,000 sq.ft. Approx. office space.
• Travel Desk Coordination: Coordinated travel arrangements, including booking airfare, hotel and ground transportation, Leisure Package, Conference & Meetings arrangement, Foreign exchange, Issuance of International call cards, Visa, Travel Insurance, Passport documentation etc. for Approx. 400 officers single handed.
• Other Admin & HR Support: All bill processing with required approvals, Electricity Bills, Telephone Bills, Credit Cards, Fuel Consumption Track Record, Travel Records, etc. Mobile SIM, Data Connection activation and service, Conference room management with VC and VC booking for Interview calls, meeting of different locations, Printing of Visiting Cards, Letter Heads, etc.
Nov 201111 yrsOct 2022
Served as Executive Assistant to Managing Director, managing complex calendars, scheduling meetings with internal/external stakeholders, coordinating with VPs and EVPs, and coordinating board-level presentations. Oversaw comprehensive office administration for 20,000 sq. ft. head office, including facilities management, vendor coordination, and office maintenance. Managed travel arrangements for 400+ company officers including flight bookings, hotels, visas, international documentation, and ground transportation. Coordinated conference rooms, video conferencing facilities, and VC setup for executive meetings and interview calls. Handled HR operations support including mobile SIM activation, data connections, and service management. Introduced cost optimization initiative resulting in Rs. 2.46 lakhs in mobile service savings within 4 months. Generated analytical reports and Workday MIS reports for APEX presentations and core HR functions. Managed corporate gifting, VIP guest services, and executive office protocols.
Sep 20112 mosOct 2011
Kolkata, West Bengal, India
My performance in Omega Travel Consultants has attracted Tata Metaliks Ltd. for my present role.
. Making Bookings & Tickets, interacting with Airlines & Passengers, making reservations for corporates like Tata Metaliks Limtex, Berger Paints, etc., issuance of Ticket, guest houses or hotel bookings, train arrangements , car
arrangements and proper disbursement, leisure package, conference & meetings arrangement, petty cash, stationary, attendance, leave records, all jobs relating to reservation and ticketing, etc.
• Managed over 50 booking request per day
• Administered corporate payments and tracked expenses
Aug 20081 yr 2 mosSep 2009
Kolkata, West Bengal, India
My past performance in GMG Airlines Ltd. has attracted this position with United Airlines.
It was a new Airline company introducion phase in Kolkata, as such had been entrusted with the major responsibity of Sales and Marketing.
Being Senior of the team I had led the Sales and Marketing team of 10 and had led the training sessions of the Reservation and Ticketing.
Apart from the major contribution towards the development of the Base I was responsible for the below mentioned responsibilities:
• Making Bookings & Tickets, interacting with Agents & Passengers.
• Public relation and interoffice correspondence, maintenance of Ticket Stock and proper disbursement, Petty Cash, Stationary, Attendance, Leave records, Sales Call, Sales Planning and Statistics, Leading Sales team, Maintenance of Marketing record, MIDT updating, overall supervision of city office in respect of administration, reservation and ticketing, etc.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
• Monitored work flow for 18 employees.
• Tracked and prepared monthly reports of sales goals for Airline Sales to management.
• Delegated tasks to others on grooming team.
Aug 20081 yr 2 mosSep 2009
Lead a team of 18 members, responsible for Bookings & Ticketing, interacting with Agents & Passengers. Public relations and interoffice correspondence, maintenance of Ticket Stock and proper disbursement, Petty Cash, Stationary, Attendance, leave records, Sales Calls, Planning and Statistics, Leading Sales team, MIDT updating, overall supervision of city office in respect of administration, reservation, and ticketing, etc. Maintenance of team efficiency and organizing workflows to meet any daily demand. Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
Aug 20081 yr 2 mosSep 2009
Led team of 18 members, managing bookings, ticketing, sales operations, and customer interactions. Coordinated with internal teams and external agents; managed vendor relationships for optimal service delivery. Oversaw office administration including petty cash, inventory management, attendance records, and leave administration. Created efficient work schedules and staffing plans to meet daily operational demands and maintain team morale. Managed MIDT system updates and coordinated citywide office operations and administrative oversight.
May 20083 mosJul 2008
Coordinated travel bookings and managed office administration including payroll, attendance, and leave records. Designed custom itineraries and managed vendor relations with travel partners (MakeMyTrip, Arzoo, Yatra). Processed 125+ customer queries daily and built loyal customer base through exceptional service delivery.
May 20082 mosJun 2008
Kolkata, West Bengal, India
Had a very small time with Eskape Holidays but learnt a lot the tricks and calculations of tour planning.
A small camp in Tourism Fair 2008 has helped a lot for public speaking and Sales generation.
My daily JD and responsibility were as under:
Making Bookings & Tickets,
Interacting with Agents & Passengers.
Air, Rail, Bus and Cruise booking.
Instant hotel booking all over India and abroad.
Public relation and inter office correspondence.
Designing of tours & brochures,
Maintenance of Petty Cash, Stationary, Attendance & Salary disbursement,
Leave records,
Interlining agreement with external agents like Make My Trip, Arzoo.com, Yatra.com etc
Education
Master of Business Administration, HRM
Annamalai university
20152 yrs2017
Bachelor of Commerce (B.Com.), Accountancy
Bangabasi College
20004 yrs2004
Join Debjani and 10k+ other professionals on
Tal is the app where bosses meet engineers & builders directly, without middlemen
Download Tal Boss