Headline

Client Onboarding Expert (SaaS) | Partner Onboarding, Site Building & API Integrations | DNS, CRM & Technical Account Management

About

I own the messy middle of e-commerce onboarding — the part where a partner hands over a vague request, a stack of product photos, or a half-configured domain, and it's on me to turn that into a live, working site. Currently, I manage 9–12 partner onboardings a week on a SaaS e-commerce platform: building sites within our CRM's templates, configuring DNS across GoDaddy and Hostinger, integrating Razorpay and Meta's marketing stack via API, and being the first call when something breaks post-launch. I've learned that the technical work is only half the job — the other half is translating what a partner actually needs when they can't quite articulate it themselves, and following through until it's genuinely resolved, not just closed. I use AI tools like ChatGPT daily — not as a novelty, but as a working habit that lets me turn raw inputs (product images, vague briefs, unstructured content) into launch-ready deliverables faster. Before this, I spent close to two years in high-volume customer support (Teleperformance, Globiva), handling everything from live chat to inbound voice, consistently hitting 95%+ CSAT, and mentoring new hires along the way. Across all of it — 1.5+ years total — I've built the instinct I still rely on: understand the real problem first, then solve it, not just follow the script. I'm currently exploring Technical Account Manager and partner-facing technical roles where I can go deeper on the technical side while keeping the relationship-first approach that's gotten me here.

Location

India

AI stack

claude code

perplexity

Canva Magic Studio

ChatGPT

Gamma

Microsoft Copilot

Work experience

Client Onboarding Expert at ShopDeck, Jan 2026 - Present · 10 mos, Bengaluru, Karnataka, India, Own end-to-end partner onboarding on a SaaS e-commerce platform, managing 9–12 partners weekly as their primary point of contact from first call to live launch. - Build partner websites within ShopDeck's CRM using platform templates, translating ambiguous requirements into concrete deliverables - Configure domains across GoDaddy and Hostinger — A/CNAME records, subdomains, DNS propagation verification via dnschecker.org - Integrate Razorpay and Meta marketing assets (Pixel, Ad Account, Catalogue) into the Seller CRM dashboard via API - Own resolution of post-launch issues, escalating to technical/catalogue teams while staying the partner's single point of contact - Use ChatGPT daily to generate visual assets and reformat content, speeding up build turnaround

Event Marketing Intern at MYCOOLQ.COM, Aug 2024 - Oct 2024 · 3 mos, Kolkata, West Bengal, India, I gained valuable hands-on experience in various aspects of marketing and event coordination. My responsibilities included managing and organizing data, performing data entry in Excel, creating PowerPoint presentations, leading outreach initiatives, and collaborating with schools to encourage participation in company-organized Olympiads. I honed my skills in customer engagement, pitching, and coordinating events, which helped drive participation and brand awareness. This role enhanced my communication and organizational abilities while strengthening my strategic thinking in a dynamic marketing environment. It was a rewarding opportunity that deepened my understanding of the marketing process, from concept to execution.

Personal goal pursuit at Career Break, Mar 2024 - Jul 2025 · 1 yr 5 mos, Kolkata, West Bengal, India, Just completed my MBA from Brainware University! Pursuing this degree was a strategic step in my journey—driven by a passion for personal and professional growth. Over the past two years, I’ve honed my leadership abilities, expanded my understanding of marketing strategy, and deepened my knowledge of business and human resource management. This wasn’t a break—it was a transformation. I now feel better equipped to contribute fresh perspectives and real value to the industry as I step into the next phase of my career.

Customer Support Associate at Teleperformance, Mar 2023 - Mar 2024 · 1 yr 1 mo, Kolkata, West Bengal, India, Handled high-volume inbound voice and written support for a fast-paced customer service environment, consistently exceeding CSAT and KPI targets. - Handled inbound voice calls addressing pre-order, post-order, payment, and gift card issues, resolving end-to-end through root-cause analysis - Sustained 95% CSAT and 90% CCX against daily KPI targets - Flagged recurring issue patterns to internal teams, contributing to a 25% overall CSAT improvement - Mentored 6 new hires on communication standards and troubleshooting, improving their CSAT by 18% - Documented all interactions in CRM systems for accuracy and team-wide continuity

Customer Support Associate at Globiva, Oct 2022 - Jan 2023 · 4 mos, Kolkata, West Bengal, India, Managed high-volume live chat support in a fast-response environment, with a focus on first-contact resolution and fraud detection. - Managed 120+ live chats daily at under 25-second response time - Achieved 90% first-contact resolution through structured troubleshooting - Recognized issues outside scope and routed them to the L2 Escalation Team without delay - Detected and escalated suspicious activity, reducing fraud attempts by 20% - Maintained precise CRM records to support continuity across the team

Education

Master of Business Administration - MBA, Marketing/Marketing Management, General, Brainware University

Bachelor of Arts - BA, English, University of Calcutta