---
title: "Debashish Panda - Customer Experience & Sales Operations in Thane | Tal"
description: "Meet Debashish Panda, Customer Experience & Sales Operations based in Thane."
image: "https://tal.club/meet/debashish-panda/share-image"
---

# Debashish Panda on Tal

## Headline

Customer Experience & Sales Operations

## About

Sales\-driven professional with 4 years of experience turning customer interactions into revenue growth\. Specialized in outbound lead generation, cold outreach, and pipeline management\. Skills: Inside Sales, Lead Generation, B2B Sales, Salesforce, HubSpot, Advanced Excel, VLOOKUP, SQL, Revenue Mapping, Client Acquisition, Account Management, Cold Calling, Pipeline Management\. let’s connect\!

## Location

Thane

## Work experience

Customer Experience & Sales Operations at TaskUs, Nov 2024 \- Present · 1 yr 8 mos, Navi Mumbai, Maharashtra, India, Core Focus: Managing high\-value international accounts while optimizing sales\-support workflows\. Impact: Proposed and implemented 54\+ process improvements, directly contributing to a 62% increase in First Call Resolution \(FCR\)\. Technical: Managed complex data entry and lead tracking within Salesforce, maintaining a 4\.86/5\.00 CSAT score\. Leadership: Mentored 20\+ staff and trained 5 batches \(100\+ agents\) on performance KPIs and compliance\.

Inside Sales & Customer Retention at Capita, Jul 2024 \- Nov 2024 · 5 mos, Vikhroli, Core Focus: Part of the high\-stakes pilot batch for VMO2, focused on contract upgrades and churn reduction\. Impact: Successfully converted expired users to new high\-value contracts through consultative selling and objection handling\. Operations: Maintained strict quality compliance during the pilot phase to establish SOPs for future batches\.

Tele\-sales Executive at iMetrix Solutions Pvt\. Ltd\., Apr 2022 \- Apr 2024 · 2 yrs 1 mo, Navi Mumbai, Maharashtra, India, Core Focus: B2C sales and account growth for global clients\. Impact: Delivered a 17\.5% increase in upselling revenue via personalized product recommendations and deep\-dive account analysis\. Recognition: 3\-time winner of "Best Quality & Compliance" for maintaining the highest accuracy in sales documentation and CRM hygiene\.

## Education

Bachelor of Commerce \(B\.Com\) – Advertisement & Marketing, Advertising, Mumbai university

[View the original profile](https://tal.club/meet/debashish-panda)

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