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Debashish Panda

Customer Experience & Sales Operations

Thane

4+ years of work experience

TaskUs
Nov 20241 yr 8 mosPresent

Navi Mumbai, Maharashtra, India

Core Focus: Managing high-value international accounts while optimizing sales-support workflows. Impact: Proposed and implemented 54+ process improvements, directly contributing to a 62% increase in First Call Resolution (FCR). Technical: Managed complex data entry and lead tracking within Salesforce, maintaining a 4.86/5.00 CSAT score. Leadership: Mentored 20+ staff and trained 5 batches (100+ agents) on performance KPIs and compliance.
Capita
Jul 20245 mosNov 2024

Vikhroli

Core Focus: Part of the high-stakes pilot batch for VMO2, focused on contract upgrades and churn reduction. Impact: Successfully converted expired users to new high-value contracts through consultative selling and objection handling. Operations: Maintained strict quality compliance during the pilot phase to establish SOPs for future batches.
iMetrix Solutions Pvt. Ltd.
Apr 20222 yrs 1 moApr 2024

Navi Mumbai, Maharashtra, India

Core Focus: B2C sales and account growth for global clients. Impact: Delivered a 17.5% increase in upselling revenue via personalized product recommendations and deep-dive account analysis. Recognition: 3-time winner of "Best Quality & Compliance" for maintaining the highest accuracy in sales documentation and CRM hygiene.

Education

Mumbai university

Bachelor of Commerce (B.Com) – Advertisement & Marketing, Advertising

Mumbai university

20194 yrs2023

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Headline

Customer Experience & Sales Operations

About

Sales-driven professional with 4 years of experience turning customer interactions into revenue growth. Specialized in outbound lead generation, cold outreach, and pipeline management. Skills: Inside Sales, Lead Generation, B2B Sales, Salesforce, HubSpot, Advanced Excel, VLOOKUP, SQL, Revenue Mapping, Client Acquisition, Account Management, Cold Calling, Pipeline Management. let’s connect!

Location

Thane

Work experience

Customer Experience & Sales Operations at TaskUs, Nov 2024 - Present · 1 yr 8 mos, Navi Mumbai, Maharashtra, India, Core Focus: Managing high-value international accounts while optimizing sales-support workflows. Impact: Proposed and implemented 54+ process improvements, directly contributing to a 62% increase in First Call Resolution (FCR). Technical: Managed complex data entry and lead tracking within Salesforce, maintaining a 4.86/5.00 CSAT score. Leadership: Mentored 20+ staff and trained 5 batches (100+ agents) on performance KPIs and compliance.

Inside Sales & Customer Retention at Capita, Jul 2024 - Nov 2024 · 5 mos, Vikhroli, Core Focus: Part of the high-stakes pilot batch for VMO2, focused on contract upgrades and churn reduction. Impact: Successfully converted expired users to new high-value contracts through consultative selling and objection handling. Operations: Maintained strict quality compliance during the pilot phase to establish SOPs for future batches.

Tele-sales Executive at iMetrix Solutions Pvt. Ltd., Apr 2022 - Apr 2024 · 2 yrs 1 mo, Navi Mumbai, Maharashtra, India, Core Focus: B2C sales and account growth for global clients. Impact: Delivered a 17.5% increase in upselling revenue via personalized product recommendations and deep-dive account analysis. Recognition: 3-time winner of "Best Quality & Compliance" for maintaining the highest accuracy in sales documentation and CRM hygiene.

Education

Bachelor of Commerce (B.Com) – Advertisement & Marketing, Advertising, Mumbai university

Debashish Panda - Customer Experience & Sales Operations in Thane | Tal