Headline

Service Delivery Manager | ITIL | SLA/KPI Governance | Client Delivery | Team Leadership | Transition & Operations

About

At Tech Mahindra, our team has honed the art of service delivery management, a domain where I lead with a commitment to excellence. With a B-tech in electronics and telecommunication and an MBA in Marketing, my focus is on maximizing client satisfaction through strategic resource allocation and process optimization. We have built a robust customer support system that thrives on my people management and project management skills, drawing from a wellspring of professional dedication. My journey at RCS Tech previously established a foundation in customer support management, where I developed a keen understanding of service complexities and client needs. In my current role, I champion the creation of collaborative environments, aligning with our organizational values and contributing innovative strategies to sustain our team's success. The blend of technical acumen and managerial expertise defines my approach to delivering top-tier service solutions.

Location

Bengaluru

AI stack

claude

gemini

grok

Work experience

Service Delivery Manager at Tech Mahindra, Sep 2021 - Present · 5 yrs 2 mos, Bangalore Urban, Karnataka, India

Manager Customer Support at RCS Tech, Jul 2019 - Oct 2021 · 2 yrs 4 mos, Bengaluru Area, India

Marketing Manager at Triveni Enterprises, Jan 2015 - Jul 2019 · 4 yrs 7 mos, Bengaluru Area, India

ERP at Pandhe Infracons Pvt. Ltd., Feb 2013 - Oct 2021 · 8 yrs 9 mos

RF ENGG. at innovis 3g and beyond, Jan 2011 - Nov 2012 · 1 yr 11 mos, Gurgaon, India

Education

B-tech, electronics and telecommunication, biju patnaik university of technology

Master of Business Administration - MBA, Marketing/Marketing Management, General, Fakir Mohan University