Debaranjan Deb profile photo 1 on Tal

Debaranjan Deb

Senior Customer Success Manager @ YourDOST | Process Implementation, Strategic Planning

Bengaluru

5+ years of work experience

YourDOST
Mar 20251 yr 8 mosPresent

Bengaluru, Karnataka, India

Explorex (Explorex Inc.)
May 20231 yr 11 mosMar 2025

Bengaluru, Karnataka, India

Streamlined city operations by driving seamless client onboarding and delivering comprehensive product training. Served as the central point of contact for internal stakeholders, resolving customer queries and feedback with speed and precision. Owned end-to-end customer experience, ensuring needs were met with a strong focus on satisfaction and retention. Collaborated with external vendors to enforce high service delivery standards, consistently delivering a smooth and reliable customer experience that supported overall business success.
Livspace
Mar 20221 yr 3 mosMay 2023

Bengaluru, Karnataka, India

Drove consistent revenue growth by generating high-quality leads and strategically managing key accounts. Translated market insights and sales data into targeted, high-impact strategies. Cultivated strong client relationships, converting satisfaction into a scalable and reliable referral pipeline.
upGrad
Jun 20218 mosJan 2022

Bengaluru, Karnataka, India

Owned the end-to-end conversion of leads and prospects into successful enrollments with top universities in India and abroad. Served as the primary point of contact between universities and learners, ensuring seamless communication and experience. Delivered consistent pre- and post-enrollment guidance, driving informed decision-making and long-term learner satisfaction.
Amazon
Jul 20207 mosJan 2021

Kolkata, West Bengal, India

Drove seamless resolution of customer queries and issues by proactively engaging with cross-functional teams. Orchestrated collaboration across departments to deliver efficient, high-impact solutions consistently balancing customer satisfaction with the company’s strategic interests.

Debaranjan’s AI Stack

claude
claude
gemini
gemini
perplexity
perplexity
ChatGPT
ChatGPT
ChatGPT Images
ChatGPT Images
Gamma
Gamma

Education

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Master of Business Administration - MBA, Business Administration and Management, General

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

20222 yrs2024
The Bhawanipur Education Society College

Bachelor of Commerce - BCom, Accounting and Finance

The Bhawanipur Education Society College

20163 yrs2019

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Headline

Senior Customer Success Manager @ YourDOST | Process Implementation, Strategic Planning

About

As a Senior Customer Success Manager at YourDOST, I am committed to fostering meaningful client relationships and driving operational excellence. My role focuses on optimizing processes, improving strategic planning, and ensuring high levels of client satisfaction through a comprehensive approach to success management. I aim to integrate advanced management principles with my professional experience to deliver impactful results. My career has been shaped by a passion for developing strategic solutions and contributing to organizational growth in dynamic environments.

Location

Bengaluru

AI stack

claude

gemini

perplexity

ChatGPT

ChatGPT Images

Gamma

Work experience

Senior Customer Success Manager at YourDOST, Mar 2025 - Present · 1 yr 8 mos, Bengaluru, Karnataka, India

Customer Success Manager at Explorex (Explorex Inc.), May 2023 - Mar 2025 · 1 yr 11 mos, Bengaluru, Karnataka, India, Streamlined city operations by driving seamless client onboarding and delivering comprehensive product training. Served as the central point of contact for internal stakeholders, resolving customer queries and feedback with speed and precision. Owned end-to-end customer experience, ensuring needs were met with a strong focus on satisfaction and retention. Collaborated with external vendors to enforce high service delivery standards, consistently delivering a smooth and reliable customer experience that supported overall business success.

Pre Sales Executive at Livspace, Mar 2022 - May 2023 · 1 yr 3 mos, Bengaluru, Karnataka, India, Drove consistent revenue growth by generating high-quality leads and strategically managing key accounts. Translated market insights and sales data into targeted, high-impact strategies. Cultivated strong client relationships, converting satisfaction into a scalable and reliable referral pipeline.

Admissions Counselor at upGrad, Jun 2021 - Jan 2022 · 8 mos, Bengaluru, Karnataka, India, Owned the end-to-end conversion of leads and prospects into successful enrollments with top universities in India and abroad. Served as the primary point of contact between universities and learners, ensuring seamless communication and experience. Delivered consistent pre- and post-enrollment guidance, driving informed decision-making and long-term learner satisfaction.

VCS at Amazon, Jul 2020 - Jan 2021 · 7 mos, Kolkata, West Bengal, India, Drove seamless resolution of customer queries and issues by proactively engaging with cross-functional teams. Orchestrated collaboration across departments to deliver efficient, high-impact solutions consistently balancing customer satisfaction with the company’s strategic interests.

Education

Master of Business Administration - MBA, Business Administration and Management, General, SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Bachelor of Commerce - BCom, Accounting and Finance, The Bhawanipur Education Society College