Headline

Product Consultant | Technical Solutions & Process Improvement | Enhancing B2B SaaS Customer Experience @ Rippling

About

Enterprise Solutions & Technical Account Specialist with 6.10+ years of experience bridging the gap between C-level enterprise stakeholders, product teams, and backend engineering. I specialize in managing complex B2B escalations, diagnosing API and integration bottlenecks, and translating ambiguous operational challenges into scalable technical solutions. Core Competencies: •Technical Advisory & Incident Governance: Act as the trusted technical advisor for enterprise accounts ($250k–$500k ARR), conducting deep-dive root cause analyses (RCA) and guiding executive stakeholders on best practices to drive adoption and prevent recurrence. •Systems & Integration Troubleshooting: Hands-on experience extracting production data via ReTool and internal diagnostics to isolate edge-case software defects, API/SFTP failures, and integration roadblocks with minimal engineering overhead. •Engineering & Cross-Functional Alignment: Proven track record translating customer failure modes into clear technical specifications and JIRA tickets, directly partnering with Engineering and Product teams to prioritize roadmap bug fixes and platform enhancements. •Process Optimization & Enablement: Skilled at mapping operational workflows, authoring technical knowledge-base architectures, and running structured onboarding programs that accelerate team ramp-up and eliminate backlogs. Open to connecting and exploring opportunities across technical advisory, client solutions, and business analysis.

Location

Bengaluru

AI stack

cursor

elevenlabs

gemini

lovable

notebooklm

openai

Work experience

Senior Product Specialist at Rippling, Apr 2025 - Present · 1 yr 7 mos, Bengaluru · Hybrid, • Trusted Technical Advisor: Act as the primary technical point of contact for enterprise C-level stakeholders (ARR: $250k–$500k), conducting deep-dive incident reviews and consulting clients on best practices across Rippling’s HR, Payroll, and IT suite to prevent recurrence and drive platform adoption. • Integration & Systems Troubleshooting: Extract and inspect production data and internal diagnostics to isolate edge-case bugs and API/SFTP integration failures, unblocking complex issues with minimal engineering intervention. • Engineering & Product Partnership: Translate complex client failure modes into technical specifications and detailed JIRA tickets, partnering cross-functionally with Engineering and Product teams to prioritize code fixes and architectural platform enhancements. • Knowledge Enablement & Team Scale: Authored customer-facing and internal technical knowledge base articles to facilitate self-service enablement; led enablement sessions and doubt-clearing workshops for new team members to systematically reduce backlog volume.

Product Specialist at Rippling, Sep 2023 - Apr 2025 · 1 yr 8 mos, Bengaluru · Hybrid, Benefits & Carrier Integration SME: Serve as subject matter expert for complex US & EOR Benefits operations, troubleshooting technical data exchanges and API integrations for third-party benefit carriers alongside 401(k), Flexible benefits (FSA, HSA, Commuter), Workers’ Comp, and Pension workflows to ensure seamless plan administration and zero compliance disruption.

Senior Operations Analyst at Fresh Prints, Aug 2022 - Jun 2023 · 11 mos, Hyderabad, • Client Escalation & Root Cause Analysis: Owned resolution for 76 high-severity client escalations by performing structured root-cause analysis (RCA) and delivering targeted solutions to preserve key account relationships. • Process Consulting & Vendor Optimization: Reduced order fulfillment delivery errors by 90% by researching print capabilities and matching requirements to appropriate procurement vendors. • Stakeholder Alignment & SLA Delivery: Managed multi-stakeholder delivery timelines across 25 accounts (delivering 2,321 total orders), maintaining a 95% customer satisfaction score through transparent cross-party communication.

Senior Analyst at Better, May 2021 - Jul 2022 · 1 yr 3 mos, Gurugram, • Process Mapping & Operational Reviews: Modeled operational flowcharts to streamline internal workflows and built interactive data dashboards to track market performance trends during weekly executive reviews. • Workflow & Account Coordination: Supported 26 in-house agents by administering CRM workflows, compliance documentation, and multi-party communications across 45 residential transactions valued between $200k–$400k each. • Talent Enablement & Onboarding: Designed a comprehensive onboarding curriculum and delivered 1-on-1 and group mentorship sessions to accelerate operational readiness for 32 new hires.

Senior Sales Officer at Berger Paints India, May 2019 - Feb 2021 · 1 yr 10 mos, Ahmedabad, • Partner Onboarding & Account Growth: Identified, onboarded, and trained 8 strategic dealer partners across the Gujarat territory, contributing to over ₹4+ Cr ($550K+) in regional revenue and expanding Berger's retail footprint. • Strategic Workshops & Adoption: Led product launch events and partner enablement workshops, driving a 70% increase in category growth and a 50% increase in premium line adoption. • Operational Oversight: Supervised a team of 5 sales executives to ensure inventory replenishment and product availability across active project sites and distribution networks.

Education

PGDM, Marketing/Marketing Management, General, Institute of Management Technology, Hyderabad

Bachelor of Engineering - BE, Computer Science, Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV), Bhopal