Dayananda C R
SCM & Telecom Industry Expert | Commercial Ops, Pricing & Risk Mgmt | Driving Process Transformation & Excellence | Infosys | ex-Tata Communications
Bengaluru
16+ years of work experience
Mar 20251 yr 7 mosPresent
May 20231 yr 11 mosMar 2025
Bengaluru, Karnataka, India
Collaborating extensively with various departments including Product, Finance, SCM, Solution
Architects, and Legal team to generate winning bids with higher revenue margins. Analyzing the customer market and assisting account managers in securing opportunities through effective pricing strategies. I provide crucial support for complex deals within the commercial services department and Special Pricing, ensuring accurate and timely delivery of pricing requests. Additionally, I build and nurture relationships to facilitate seamless coordination and negotiation across diverse sales channels and business sectors.
Commercial manager for India region responsible for large & complex contracts for enterprise segment
and handling commercial modelling for a varying range of products.
Ensuring overall viability of the total deal while considering the risks involved and maintaining a balance between the profitability and win probability of each deal.
Review contracts including renewal of existing MSA and new opportunities for any financial leverage and other obligations which might have financial/non-financial impact on the organization.
Financial Modelling for New & Renewal Business Opportunities like Cost Optimization, Assessment of
Profitability, Risk quantification and Cash Flow.
Full accountability for opportunity pricing responses from the coordination of bid and quote a
solution to ensuring price levels are set to maximise win chance.
Creating and maintaining business cases where necessary to fully account for all costs and revenue
associated to products along with service and professional management.
Liaising with and coordinating all stakeholders to ensure a comprehensive RFP/RFI response.
Responsible for preparing dashboards and Commercial Intelligence reports providing national insights into pricing and business analytics, product-wise revenue breakdowns, financial parameters, and key highlights with specific focus on UCC and SD-WAN, Hosted Contract Center.
May 20221 yr 1 moMay 2023
Bengaluru, Karnataka, India
Fostering a culture of collaboration, innovation, and continuous improvement within the Sales &
Fulfillment domain, leading process optimization, requirement creation, and evaluation of Agile practices.
Providing leadership, best practices, research, support, and training within a specific focus area.
Worked closely with a variety of stakeholders, including Clients, Vendors, and Operations team - to
achieve an effective outcome.
Collaborated closely with new business stakeholders: To ensure that every activity and the business
process are thoroughly documented.
Provide and manage required support for telecommunications clients, including operational working instructions and standards for End-to-End Q2C & O2C cycle.
Identifying areas for process improvement within the operations team and collaborating with the team to
develop and implement solutions.
Transforming the process model to achieve key business objectives such as enhanced customer focus, seamless end-to-end management, and integrated service capability.
Delivered training sessions to the employees across different job levels to enhance their domain
knowledge.
Calculating and establishing the goals for the upcoming year, as well as keeping track of the monthly and annual training coverage across all job levels
Conducted a monthly training coverage review to determine areas for improvement and developing plans of action.
Analyzed quarterly post facto feedback surveys to assess the success of domain trainings, pinpointing
areas for improvement, and putting the fixes into practice.
Actively worked to Developed and updated the training materials to include latest topics, broaden
knowledge base, and raise the standards of training delivery.
Ensured end-to-end P2P activities and scheduling training sessions in close collaboration with internal
operations departments and external vendors.
Jan 20211 yr 5 mosMay 2022
In a fast-paced environment, I managed customer orders throughout their lifecycle, ensuring
smooth progression through various departments to prevent delays. Building strong internal relationships and
mastering both internal and external processes were essential in delivering exceptional customer service, even
under demanding circumstances.
Develop and maintain comprehensive business cases to ensure profitability margins through thorough
analysis of costs and revenue associated with products, services, and professional management.
Manage cost validation processes, aligning revenue with costs and addressing individual case basis (ICB)
elements like NNI costs and forward pricing.
Facilitate sales in meeting target pricing by assessing factors such as Loop vs Build, CPE specifications, and
LEC rate limiting.
Liaised with Sales Engineers to accurately capture the technical requirements involved in implementing
advanced networks with built in fail safes and redundancy.
Oversee order requests, approving or rejecting them based on profitability and margins, while managing
billing account data and inventory to support finance and commercial teams.
Contribute to internal meetings to establish best practices and pricing strategies, offering commercial
insights on new products and sales promotions.
Provided training to sales teams on pricing, deal formulation, and cost optimization, ensured timely
preparation and publish of daily incident, backlog, and SLA alert reports.
• Collaborated with product development and BPI (Business Process Improvement) on streamlining process,
quoting system development and the release of new products.
Jan 20192 yrsDec 2020
Bengaluru, Karnataka, India
Working on Commercial Operations department in this role co-ordinating with vendor
management team and Sales representatives to produce winning bids with higher revenue margins. Analysing the
market and helping the account managers to win the deals with effective pricing without compromising on
revenues.
Develop and maintain comprehensive business cases to account for all costs and revenue associated with
products, services, and professional management. Applying appropriate discounting strategies aligned
with company metrics and competitor information to optimize pricing models.
Address Individual Case Basis (ICB) elements such as NNI costs, forward pricing, and additional CAPEX,
while enabling sales to achieve target pricing through careful assessment of factors like Loop vs Build and
CPE specifications.
Coordinate with departments to ensure a cohesive response to Requests for Proposal (RFPs) and Requests for Information (RFIs), attending internal meetings to establish best practices and pricing strategies, and providing sales teams with training on pricing, deal formulation, and cost optimization.
Jan 20153 y 11 moDec 2018
Bangalore
Mar 20122 y 9 moDec 2014
Bangalore
Jul 20101 y 8 moMar 2012
Pune
Dayananda’s AI Stack
Education
Bachelor Of Business Management, Business, Management, Marketing, and Related Support Services
Cauvery Degree College
20082 yrs2010
Honors/Regents High School/Secondary Diploma Program
Board of Secondary Education
20062 yrs2008
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