Headline

SaaS Technical Support Engineer | Application Support | Customer Onboarding | Incident & Problem Management | Root Cause Analysis | Ticketing Systems | B2B & B2C Client Support

About

I’m a SaaS Technical Support Engineer with hands-on experience in application support, incident management, and customer onboarding across B2B and B2C environments. I specialize in diagnosing and resolving complex technical issues, ensuring minimal downtime, and delivering seamless customer experiences. My approach combines strong analytical thinking with clear communication to identify root causes and implement long-term solutions. I have worked extensively with ticketing systems to manage and prioritize support requests, collaborate with cross-functional teams, and provide timely updates to customers. I focus on not just fixing issues, but improving processes to prevent them. 🔹 Key Strengths: • Troubleshooting & Root Cause Analysis • SaaS Application Support (L1/L2) • Incident & Ticket Management • Customer Onboarding & Support • Cross-team Collaboration I’m currently looking to grow in a challenging environment where I can contribute to product stability, customer satisfaction, and operational efficiency. .

Location

Bengaluru

AI stack

claude code

opencode

ChatGPT

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Work experience

Technical Support Engineer at Petpooja, Feb 2025 - Present · 1 yr 8 mos, Bengaluru, Karnataka, India, Diagnose and resolve technical issues by identifying errors or system malfunctions and determining appropriate solutions to effectively address user queries. Troubleshoot hardware and software problems, including user account setup, network configuration, and connectivity issues, to ensure seamless system performance. Research, analyze, and implement solutions for a wide range of technical problems, leveraging documentation, knowledge bases, and technical resources to resolve both software and hardware issues efficiently.

Technical Support Specialist at Chef Bakers, Jun 2022 - Oct 2024 · 2 yrs 5 mos, Bangalore Urban, Karnataka, India

System Administrator at Focusprism Private Limited, Sep 2019 - Jun 2022 · 2 yrs 10 mos, Coimbatore, Tamil Nadu, India, Software Implementation, System technical Support, Computer Hardware, Printer and system Troubleshooting, End User Support, Team Management.

Education

Bachelor's degree, Computer Science, Theni Kamavar Sangam College of Technology, Theni

Public links

github: https://github.com/daveedu1297