Headline

Lean Six Sigma Green Belt Certified Senior Manager with 9+ Years Experience | Proven Track Record in Process Mapping, Process Improvement & Team Leadership

About

🌟 Passionate Consumer Loans Sr Manager | Process Improvement, Operation & Project Management Enthusiast | Strategic Problem Solver 🌟 With almost 8 years of hands-on experience in Finance Operations Management, Project Management, and Customer Service within the Renewable, Ed-tech and E-commerce industries, I have developed a versatile skill set encompassing leadership, operations management, project management, communication, customer service, etc. Let's connect to explore potential synergies or discuss how I can support your organization's goals.

Location

Bengaluru

AI stack

claude

gemini

grok

Work experience

Senior Manager - Business Loans at SolarSquare Energy, Feb 2025 - Present · 1 yr 8 mos, Mumbai, Maharashtra, India

Finance Operations Manager at BYJU'S, Feb 2021 - Jan 2025 · 4 yrs, Bengaluru, Karnataka, India, ◦ Led a 20-member team managing pre- and post-loan disbursals, maintaining 100% accuracy in loan documentation while strengthening compliance processes. ◦ Spearheaded operational excellence initiatives, including ISO 9001:2015 certification for the Digital Finance team, resulting in enhanced quality standards and compliance. ◦ Reduced customer onboarding time by 30% through Lean Six Sigma improvements such as Video KYC and DIGIKYC. ◦ Improved customer grievance redressal team’s productivity through targeted training, coaching, and performance evaluation, resulting in a increase in first-call resolution rates. ◦ Leveraged data-driven insights and detailed analytics to enhance operational efficiency and pinpoint process gaps. ◦ Managed stakeholder engagement across finance, sales, and operations, aligning business objectives and driving collaboration. ◦ Executed change management strategies to adapt processes to organizational goals, ensuring smooth transitions and team alignment. ◦ Created and reviewed business process documents, including SOPs, process maps, and risk registers, to standardize operations. ◦ Identified and mitigated risks in operations, such as delays in loan disbursal and compliance issues, by implementing enhanced process checks and real-time monitoring systems, ensuring proactive measures and process continuity.

Finance Operations Associate at BYJU'S, Jul 2018 - Jan 2021 · 2 yrs 7 mos, Bengaluru, India, Jul 2018 - Jan 2021 ◦ Streamlined customer onboarding processes, achieving 100% success rate in loan documentation for over 5,000 customers. ◦ Generated and presented weekly management reports, delivering actionable insights to senior leadership. ◦ Enhanced NACH registration for EMI auto-debit through direct customer interactions, resolving documentation errors, and collaborating with internal teams to refine processes.

Operations - INTERNSHIP at Namdhari Seeds Private Limited (NSPL), Jun 2017 - Aug 2017 · 3 mos, Bengaluru Area, India, Name of the Project : Business Process Mapping for Sales Returns

Customer Service Executive at Myntra, Jul 2014 - Aug 2015 · 1 yr 2 mos, Bengaluru Area, India, 1. Provided exceptional customer service by efficiently addressing inquiries via email and phone channels. 2. Documented customers' complaints and queries in internal databases to maintain accurate service history details, and assisted customers in resolving issues. 3. Collaborated with Brand Managers to facilitate product returns/exchanges and address customer complaints effectively.

Education

PGDM, Retail & Supply Chain Management, ISBR Business School

Product Management Fellowship, Nextleap