Headline

Product Strategy & Customer Success | Enterprise SaaS | Ex-BCG | IIM L | BITS Pilani

About

I am an MBA from IIM Lucknow and an engineering graduate from BITS Pilani with 9+ years of experience across product implementation, business strategy, analytics, and customer success. Currently working as a Project Lead at Impact Analytics, leading enterprise implementations of retail planning and allocation solutions for large US retailers. My role involves partnering with clients to understand business workflows, designing product configuration strategies, driving cross-functional execution, and influencing product evolution through customer use cases and feedback. Previously worked at BCG and Accenture Strategy across engagements spanning growth strategy, customer experience, operational transformation, and analytics-led problem solving. Passionate about building scalable, tech-enabled solutions and solving complex business problems through a blend of product thinking, analytics, stakeholder management, and execution. Skilled in SQL, Tableau, Excel, experimentation frameworks, and AI-assisted solutioning.

Location

Bengaluru

AI stack

claude

gemini

Work experience

Project Lead at Impact Analytics, Feb 2025 - Present · 1 yr 8 mos, - Developing planning & allocation solutions for 2 US customers (discount retailer with 700+ stores, $700M topline cruise retailer), while leading cross-functional teams of 10+ across product, engineering, and data analytics - Designing product configuration strategy aligned to customer workflows; leading implementation in partnership with client and engineering teams - Driving product evolution by identifying recurrent gaps across customer use cases and championing feature enhancements based on business impact and complexity - Bridging critical internal process gaps by establishing standardized PRDs, solution accelerators, and simulators to reduce implementation effort and improve delivery speed

Consultant at Boston Consulting Group (BCG), Jun 2021 - Dec 2024 · 3 yrs 7 mos, Bengaluru, Karnataka, India, - Growth strategy for a leading Indian restroom solutions provider to help increase market share - E-commerce sales acceleration for an Indian inner-wear manufacturer - Evaluation of alternate energy sources in Egypt to optimize energy costs for an Indian chemicals conglomerate - G&A cost optimization for a global IT services company - Insurance cost optimization for a global pharmaceutical giant - Talent team redesign and leadership talent acquisition for a leading Indian EV manufacturer

Management Consultant Analyst at Accenture Strategy & Consulting, Jun 2019 - May 2021 · 2 yrs, Bengaluru, Karnataka, India, - IVR product design and Contact Center performance dashboard development for a US Insurance Broker - Retail Channel Experience Improvement for a Durables player Recipient of 2 Practice level awards and 5+ spot awards; PPO Holder

Senior Business Analyst at Tredence Inc., Mar 2016 - May 2017 · 1 yr 3 mos, Bengaluru Area, India, - Designed and developed multiple dashboards to track critical metrics (NPS, CSAT etc.) across retail formats (offline, online) for a Fortune 10 retail giant - Analyzed survey responses and studied consumer demographics, behaviour & store operations to identify factors affecting CX metrics

Software Automation Engineer at [24]7, Jul 2014 - Mar 2016 · 1 yr 9 mos, Bengaluru Area, India, Developed REST API automation using data driven test automation framework - reduced bug detection efforts by 60% & manual testing efforts by 20 hrs. Well versed with Agile SDLC methodology with hands on experience in JIRA and Confluence.

Education

Master of Business Administration, Finance, Strategy, Indian Institute of Management, Lucknow

Exchange Semester, Università Bocconi