Headline

Marketing & Operations Professional | Content Creation | Open to UAE Opportunities

About

As the Co-Founder of Archlensstudio, a boutique real estate media agency, I specialize in producing cinematic interior videos, property walkthroughs, and client testimonial shoots. My expertise extends to managing Instagram growth strategies for over 15 real estate and interior design brands, scaling accounts organically to significant follower milestones. With a strong focus on client engagement, I handle end-to-end project management, ensuring seamless delivery timelines and creative excellence. My prior experience as a Customer Service Manager at Routeway Pvt Ltd honed my skills in goal setting, change management, and customer satisfaction. I thrive in roles that demand strategic thinking and operational efficiency, contributing to organizational growth through collaboration and streamlined processes. With a deep passion for innovative storytelling and people-focused solutions, I aim to empower teams and drive impactful results.

Location

Mumbai Metropolitan Region

AI stack

n8n

notion

openai

replit

Work experience

Co-Founder at Archlensstudio

Founder at Archlensstudio, Jan 2024 - May 2026 · 2 yrs 5 mos, Founded a boutique real estate media agency specialising in interior design, architecture, and property marketing. Produced cinematic interior videos — with and without models — property walkthroughs, and client testimonial shoots. Managed complete Instagram presence for 15+ real estate and interior design brands including content calendars, reels, captions, engagement, and growth strategy. Scaled multiple client accounts from as low as 250 followers to 9,000+ followers within 3–4 months organically. Handled all client-facing responsibilities: pitching, onboarding, briefing, project management, and delivery timelines. Coordinated with shoot partner for production and post-production while personally managing all client accounts.

Customer Service Manager at Routeway Pvt Ltd, Dec 2022 - Mar 2025 · 2 yrs 4 mos, Managed end-to-end customer service operations for a growing e-commerce company, ensuring consistent delivery standards. Implemented SMART goal frameworks to set clear performance benchmarks and hold team members accountable. Drove change management initiatives to streamline complaint resolution workflows and reduce response turnaround time. Identified recurring service gaps and built new internal processes to proactively address customer pain points. Maintained high customer satisfaction standards across order fulfilment, escalations, and post-purchase support.

Operations Manager at A1 Tools Engineer, May 2019 - Dec 2022 · 3 yrs 8 mos, Oversaw daily manufacturing operations for a 30-person workforce producing PVC moulding dies. Managed physical resources, raw material flow, and shift scheduling to meet production targets. Applied transformational leadership to build team cohesion and drive operational consistency. Conducted strategic research to identify process improvements and new business opportunities.

Education

Adani vidya mandir