Headline

Service Specialist @ PRISM | Customer Service, Hospitality Management

About

At PRISM, I oversee customer service operations, ensuring guest satisfaction and maintaining service quality standards. By coordinating with teams, I address inquiries, resolve complaints, and manage service requests to contribute to seamless hotel operations and foster strong customer relationships. With a Bachelor of Business Administration from JG Institute of Business Administration, I bring a blend of academic knowledge and practical expertise to roles in customer service, hospitality management, and operations. I am passionate about supporting organizational growth through effective communication, teamwork, and problem-solving.

Location

Ahmedabad

Work experience

Service Specialist at PRISM, Feb 2026 - Present · 5 mos, Ahmedabad, • Managed customer service operations and ensured guest satisfaction • Resolved service issues quickly and professionally • Coordinated with teams to maintain smooth hotel operations • Maintained service quality standards and customer relationships • Handled inquiries, complaints, and service requests efficiently Customer Service Hospitality Management Communication Problem Solving Operations Management Guest Relations Teamwork Time Management Conflict Resolution Service Excellence

Sales Manager at Royal enfield india, Jan 2025 - Jan 2026 · 1 yr 1 mo, Ahmedabad, Worked as a Sales Manager at a Royal Enfield showroom, where I managed daily sales operations and ensured the achievement of monthly targets. Assisted customers with product selection, financing options, and test rides while maintaining strong relationships to enhance customer satisfaction and repeat business. Led and motivated the sales team, handled inquiries and complaint resolution, and ensured smooth booking and delivery processes. Also monitored inventory, maintained showroom standards, and prepared sales performance reports to support business growth.

Sales Executive at Tata Motors, Jan 2023 - Dec 2024 · 2 yrs, Vapi, Engaged in car sales, lead generation, and coordination with the service department. -Built strong customer relationships and upsold additional services.

Education

Bachelor of Business Administration - BBA, Business Administration and Management, General, JG INSTITUTE OF BUSINESS ADMINISTRATION