Dadajhan I
--
Bengaluru
9+ years of work experience
Oct 20205 yrs 9 mosJun 2026
Bengaluru
New Employee training on APP usage and Technical part and support towards team efficiency
Monitored safety and functionality of EDC equipment and made adjustments for optimized productivity
Keep detailed reports of daily progress to identify areas for improvement and maximize productivity.
Created and maintained operations schedules based on employee productivity.
Inventory Management & reports
Managing team of 1 Team leader, 1 Quality Checker & 20 employees working with EDC Equipment and cultivating Productive atmosphere.
Oct 20205 yrs 9 mosJun 2026
• Trained new employees on application usage, technical processes, and operational procedures.
• Monitored functionality and operational readiness of EDC equipment to support productivity.
• Maintained daily operational reports and performance tracking records.
• Created and maintained operational schedules based on workforce productivity.
• Managed inventory operations including stock inward, stock outward, and inventory reporting.
• Supervised a team consisting of 1 Team Leader, 1 Quality Checker, and 20 operational staff.
• Supported operational efficiency through effective team coordination and performance monitoring.
Jun 20204 mosSep 2020
• Trained new employees on CRM systems, customer information management, and operational procedures.
• Managed daily team operations and conducted performance review meetings.
• Generated operational and performance reports for management review.
• Handled customer emails and managed escalated customer concerns.
• Supported team performance through coaching and process guidance.
Oct 20181 yr 7 mosApr 2020
• Conducted training for new employees on application usage, technical support processes, and operational procedures.
• Monitored safety and functionality of EDC equipment to ensure smooth operations.
• Maintained detailed reports to track team performance and identify improvement opportunities.
• Created and managed operational schedules based on employee productivity.
• Supervised a team of 25 employees and maintained a productive working environment.
• Supported daily operational activities and team performance management.
Dec 20172 yrs 5 mosApr 2020
India
Optimized team performance by training new hires on use of equipment, standard Procedures.
Software training relevant to the product and utilization &Customer information
Escalate the issue to relevant verticals and get the resolutions for the Customers
Email handling & irate customers handling
Dec 201710 mosSep 2018
• Trained new employees on equipment usage and standard operating procedures.
• Delivered software and product-related training to employees and customers.
• Managed customer escalations and coordinated with relevant departments for issue resolution.
• Handled customer communication through email support channels.
• Managed complex and high-priority customer complaints and escalations.
Nov 20151 yr 9 mosJul 2017
India
Customer Service representative bringing extensive work Experience in blended Environments, Strength in training and development. client relations and Problem solving. Exceptional Customer care professional who addresses inquiries and resolve problems as they arise. Dynamic job which leads diverse team to achieve company goals, Re placement/Reverse Pick up Responsible.
Dadajhan’s AI Stack
Education
Bachelor programme of computer applications, Computer and Information Sciences and Support Services
Institute of Basic and Vocational Education
20114 yrs2015
Diploma of Education, Computer Science
Sri kalabyraveshwara polytechnic
20074 yrs2011
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