procurement operation specialist

Bengaluru








Master of Business Administration - MBA, Finance and human resources
BGS Institute of Technology - India
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Greater Bengaluru Area
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procurement operation specialist at IBM india pvt ltd, Jan 2023 - Present · 3 yrs 11 mos, Bengaluru
Operational Specialist at IBM India Private Limited, Jan 2023 - Present · 3 yrs 11 mos, Managed end-to-end supplier onboarding lifecycle including supplier creation, master data maintenance, and document validation (tax details, bank information, registration certificates, and compliance documents) in Oracle R12 and SAP MM ECC. Executed complete Procure-to-Pay (P2P) cycle — raising Purchase Requisitions (PR), creating and amending Purchase Orders (PO), managing Purchase Info Records (PIR), processing contracts, invoices, and payment workflows on a daily basis to support B2B operations. Handled supplier change requests including reactivation, deactivation, name changes, and bank detail updates while ensuring data accuracy and compliance. Collaborated with the Strategic Sourcing Team to resolve priority and critical tickets from clients and suppliers, consistently meeting and exceeding SLA targets. Managed mailbox queries and provided resolutions via SAP Workflows and ServiceNow portals, supporting the Accounts Payable team on escalations and critical issues. Executed Price Agreement Modifications and initiated Self-Service Tickets for urgent procurement queries and rush payment requests, reducing TAT significantly. Supported audit activities through SLA tracking, reconciliation, and consolidation reporting, ensuring full compliance with internal controls and governance standards. Allocated work assignments across the team, led Agile standups, and facilitated workshops and training sessions on process updates, driving continuous improvement. Educated clients and business initiators on procurement processes and best practices, improving first-call resolution rates and stakeholder satisfaction. Applied Agile methodologies to streamline procurement workflows, contributing to productivity gains and operational efficiency improvements.
Master of Business Administration - MBA, Finance and human resources, BGS Institute of Technology - India