Headline

Technical Program Manager / Client Delivery Leader | ex-Bigbasket | Scaling Cloud Platforms & Cross-Org Strategy | Driving 25% Operational Efficiency & Key Account Retention | PMP

About

An execution-focused Technical Program Manager, Client Delivery Leader, and Customer Success Leader with over 13 years of experience orchestrating enterprise cloud transformations, AI platform deliveries, and large-scale infrastructure operations. My career began directly in core infrastructure—progressing from System and Network Administration to Technical Operations, Agile Leadership, and Enterprise Portfolio Management. This foundation gives me a deep operational edge; I speak the language of infrastructure, telemetry, and platform reliability natively. Throughout my career, I have specialized in turning business ambiguity into predictable engineering execution. While I do not write production code, I own the delivery governance, financial run-rates, and cross-workstream alignment for the squads that do. I have led cross-functional programs spanning software engineers, QA, automation, DevOps, infrastructure, product, and AI/ML delivery teams across AWS and Azure cloud environments. My core execution pillars are anchored in three distinct fields: 1. TECHNICAL PROGRAM MANAGEMENT & GOVERNANCE: Rebuilding cross-workstream dependency maps, synchronizing sprint cadences across multiple concurrent squads, and building real-time portfolio telemetry layers that surface delivery risks weeks ahead of impact. 2. OPERATIONAL EXCELLENCE & PLATFORM RESILIENCE: Driving incident response, engineering performance dashboards, and release maturity frameworks that lower critical incident MTTR by up to 35% and maintain 99.9% platform uptime for high-traffic environments. 3. CLIENT DELIVERY & CUSTOMER SUCCESS: Managing complex enterprise accounts, steering multi-vendor steering committees, protecting project margins, and partnering with product stakeholders to align technical platform delivery with real business outcomes and retention goals. I anchor my work on transparency, strict milestone adherence, and continuous operational improvement ensuring enterprise platforms scale smoothly under load and deliver quantifiable business value.

Location

Hyderabad

Work experience

Project Manager at Retail Sols Inc, May 2025 - Present · 1 yr 3 mos, Hyderabad, Telangana, India, Direct portfolio-level governance, project selection, resource allocation, and program delivery for enterprise Cloud and AI Platform initiatives across 8 concurrent development squads. Oversee end-to-end SDLC execution, cross-functional engineering alignments, and financial parameters across a multi-million-dollar transformation portfolio. - Orchestrated program delivery for high-impact Cloud and AI Platform initiatives spanning 8 squads (developers, QA, automation, product) to close a 12-month roadmap within committed timelines while protecting scope integrity. - Established PMO governance frameworks, integrated program plans, and delivery operating mechanisms that improved on-time delivery predictability by 18% and reduced execution variance. Instrumented a live portfolio intelligence layer utilizing telemetry dashboards and executive scorecards, giving C-suite sponsors a real-time program health signal and mitigating delivery risk two sprint cycles ahead of impact. - Mapped and resolved 30+ cross-squad technical dependencies by building a live dependency registry in Confluence, eliminating inter-team handoff failures across AI and Cloud workstreams. - Managed financial governance across a multi-million-dollar portfolio, developing variance models and quarterly reforecast cycles that kept spend within approved thresholds and improved forecast accuracy by 15-20%. - Consolidated 12+ independent development endpoints into a single, compliance-ready release gate across AI/ML and Cloud tracks, ensuring every regulatory deadline was met since program inception. - Standardized program operating procedures and codified runbooks across geographically distributed teams, reducing onboarding time by 30% while ensuring delivery consistency.

Customer Success Account Manager at Cognizant, Jun 2021 - Apr 2025 · 3 yrs 11 mos, Bengaluru, Karnataka, India, Independently directed a succession of 3–4 client delivery portfolios across highly regulated industries (Banking, Financial Services, and Pharma). Governed engineering alignment, vendor pipelines, and release management across 7 microservices squads, ensuring strict compliance and delivery assurance. - Managed a lifecycle of 3–4 distinct client delivery portfolios, owning engineering alignment, stakeholder governance, vendor pipelines, and release cadences across consecutive accounts. - Propelled 7 microservices squads to 95% release predictability, directly trimming client rework costs and raising SLA attainment across active accounts through structured dependency resolution. - Decoupled complex technical dependency chains across multi-region microservices architectures using critical-path analysis, preventing multi-sprint schedule breaks on banking platform releases. - Deployed engineering performance dashboards in Jira and Azure DevOps that surfaced velocity trends, test coverage gaps, and quality signals in real time to replace manual program reporting. - Enforced budget and scope discipline across Banking and Pharma portfolios, keeping budget variance within 10% through predictive spend modeling and continuous run-rate tracking. - Strengthened client-service excellence by translating business requirements into value-driven delivery roadmaps, improving customer satisfaction by 20% and deepening long-term relationships. - Collaborated with DevOps teams on CI/CD governance, deployment readiness, and environment stability, ensuring releases met strict quality gates and operational standards. - Standardized Agile playbooks and onboarding frameworks across global delivery pods, reducing new-team ramp-up time by 30%.

Technical Product Manager at bigbasket.com, Oct 2018 - Nov 2020 · 2 yrs 2 mos, India, Directed platform reliability, technology operations, and customer-facing application delivery for a high-availability enterprise e-commerce system. Balanced technical infrastructure scaling across AWS and Azure with data-driven product backlog enhancements to optimize customer experience. - Owned platform reliability for an e-commerce system serving millions of users, engineering self-healing failover architecture and incident response protocols across AWS and Azure that held 99.9% uptime. - Shaped the customer-facing platform roadmap by synthesizing NPS data, user research, and business priorities into a prioritized feature backlog driving Prime-style shipping and last-mile logistics improvements. - Halved critical incident impact by cutting MTTR by 35%, wiring AWS/Azure telemetry into risk-detection pipelines to convert reactive firefighting into preemptive resolution. - Oversaw hybrid infrastructure scaling, vendor management, and SLA adherence across cross-functional engineering and operations pods. - Directed full-cycle technical talent acquisition, recruiting and inducting 50+ engineers to scale the platform team during hypergrowth without degrading live system performance or sprint commitments.

Technical Lead at UST, Jan 2017 - Sep 2018 · 1 yr 9 mos, Bengaluru, Karnataka, India, Spearheaded software delivery, sprint execution, and release schedules for dedicated SaaS platform modules, translating business requirements into engineering action plans. - Spearheaded software delivery for enterprise SaaS modules on Semiconductor/Chip Design platforms, owning sprint planning, defect triage, and release scheduling for a dedicated squad to improve on-time delivery. - Converted functional specifications into scalable module designs alongside product managers and solution architects to ensure zero regression on quality and compliance gates.

Network Administrator at bigbasket.com, Jun 2015 - Jun 2016 · 1 yr 1 mo, Hyderabad, Telangana, India, Administered corporate network infrastructure, firewalls, and load-balancing systems to guarantee high availability for e-commerce and internal business environments. - Managed enterprise AWS and Azure network infrastructure supporting e-commerce platform connectivity, improving uptime by 15% through proactive monitoring. - Reduced repeat incidents by 20% via structured root cause analysis and enhanced alerting frameworks. Strengthened infrastructure program governance by documenting risk registers and operational charters.

Education

Bachelor's degree, Accounting, Osmania University