Headline

Product @ The Muthoot Group

About

Cyril is a Digital Product Manager at The Muthoot Group, where he focuses on building innovative digital lending solutions that enhance customer experience and drive business growth. With a strong foundation in computer science and a Bachelor of Science degree from St. Stephen's College, Delhi, he brings a technical and analytical approach to solving complex product challenges. Prior to this, he worked as an Analyst at I-PAC (Indian Political Action Committee), gaining hands-on experience in data analysis, project management, and product launches. He is passionate about applying technology to real-world problems and thrives in cross-functional teams that deliver impactful digital products.

Location

Bengaluru

AI stack

gemini

metaai

notebooklm

perplexity

ChatGPT

ChatGPT Images

Work experience

Digital Product Manager at The Muthoot Group, Apr 2024 - Present · 2 yrs 6 mos, Bengaluru, Karnataka, India, iMuthoot App (1.5Cr+ downloads | 4.5★ rating) Flagship gold loan servicing & cross-sell platform • Owned roadmap across features, infra, performance & analytics • Drove 160% YoY MAU growth, 147% MoM registration uplift via onboarding re-architecture • Scaled backend infra (40% Oracle core expansion) to support 200% load with zero downtime • Deployed 24x7 synthetic monitoring; improved crash-free sessions to 99% and reduced MTTR • Led UX audit across 6 regions; boosted loan conversion by 19% through iterative changes • Enabled full-funnel tracking via Firebase, GA4, BigQuery, and Looker Studio • Led agile rituals and stakeholder syncs to ensure roadmap alignment Payments Infrastructure – Bharat BillPay (BBPS) Integration • Pioneered in-app BBPS payments via internal gold loan top-up • Designed checkout layer with Bharat Connect APIs and in-house ledger • Enabled 80+ utility categories; 21% MoM user growth, 85% TXNs <3s • Led PRD creation, test case design, UAT, go-live, and monitoring Credit Ecosystem – CRIF Score Checker • Integrated consent-driven CRIF APIs incl. CKYC, OTP, and credit score pulls • Built RBI-compliant cross-platform module with responsive UI and audit logs • Generated 25K+ reports in Q1; 50% from new-to-platform users Secured Lending – Home Loan Stack • Created end-to-end funnel integrating CRM, dialer, LOS & field ops • Boosted lead-to-login by 2.2x; cut manual drop-offs by 41% • Built field Sales App (300+ users): fee capture, smart doc uploads, OCR-based KYC • Achieved 91% compliance and 28% faster field TAT • Built Looker dashboards for C-suite to monitor KPIs and ROI Partner Network Digitization – Connectors Portal • Launched AppSheet-based lightweight CRM for non-DSA lead generation • Onboarded 100+ partners in 3 months; increased non-DSA share from 7% to 21% • Created SOPs, dashboards & payout workflows for regional teams

Analyst at I-PAC (Indian Political Action Committee), Jun 2022 - Apr 2024 · 1 yr 11 mos, Hyderabad, Telangana, India, Team Jagananna Mobile Application • Directed end-to-end development of the Team Jagananna app, launched on Play Store and App Store with 660K+ total downloads • Scaled app installs to 378K+ within 9 months, peaking at 13K+ daily downloads and 75K+ MAUs through targeted digital campaigns • Tracked 10K+ users daily using Google Sheets; analyzed 35K+ weekly user records on Excel to drive UX improvements and retention • Boosted DAUs to 17K+ and MAUs to 87K+ by applying data-driven enhancements to onboarding and engagement flows • Automated content and social media workflows via Google Sheets scripts, improving operational efficiency • Achieved 11.8M+ reach through social campaigns; led user feedback sessions and interactive campaigns (Mentimeter) to drive engagement

Education

Bachelor of Science - BS, Computer Science, St. Stephen's College, Delhi

St. Gregorios High School