Headline

Associate Consultant - Pega @ Coforge | Product Management, Duck Creek-Claims @Chubb | Lead BA - @ DXC

About

17+ yrs With over 8 years of experience in product management and business analysis, I currently serve as an Associate Consultant - Pega at Coforge. My role focuses on working with the Product Factory Pega UW platform to set up multiple insurance products and portfolios tailored to regional needs. I actively contribute to the health and property & casualty insurance sectors, leveraging expertise in product management, Duck Creek, and functional testing. Guided by a Certified Scrum Product Owner® (CSPO®) credential, I collaborate with stakeholders to gather requirements, plan sprints, and document critical business and functional specifications. My mission is to support operational workflows through agile methodologies, drive the development of impactful digital solutions, and foster innovation in insurance technology.

Location

Hyderabad

AI stack

claude

gemini

perplexity

ChatGPT

Figma Make

Microsoft Copilot

Work experience

Associate Consultant - Pega (UWB) at Coforge, Dec 2025 - Present · 1 yr, Hyderabad, Telangana, India, • Own and prioritize the product backlog, aligning business requirements and enhancement requests with product priorities and business value. • Translate business needs into user stories, acceptance criteria and prioritized backlog items for Agile delivery. • Support sprint and release planning so prioritized features match delivery timelines and business objectives. • Contribute to Pega Product Factory initiatives to onboard new products and branches across regions for policy quoting. • Support the end-to-end Pega policy lifecycle, from quotation through policy bind and inception. • Facilitate stakeholder reviews and sprint demos, and turn feedback into backlog enhancements. Act as liaison between business stakeholders, development and QA teams, resolving requirement clarifications and supporting timely decisions.

Consultant - Health Insurance at CoverGo | Insurtech, May 2025 - Nov 2025 · 7 mos, Singapore, • Owned and prioritized the product backlog for a Health Insurance Claims Portal, covering end-to-end pre-authorization and reimbursement workflows. • Translated business needs into user stories, acceptance criteria and prioritized backlog items. • Led Agile ceremonies: sprint planning, daily stand-ups, sprint reviews and retrospectives. • Defined and prioritized enhancements to improve claims processing workflows, user experience and business operations. • Oversaw third-party API integrations enabling data exchange across claims-related systems. Worked with Business, Development, QA and UI/UX teams, and ran stakeholder reviews and sprint demos

Senior Business Analyst Lead - Duck Creek Claims at Chubb, Jul 2021 - Apr 2025 · 3 yrs 10 mos, Hyderabad, Telangana, India, • Owned and prioritized the product backlog, translating business requirements into user stories, acceptance criteria and product increments. • Managed the P&C Claims product roadmap and enhancements for legacy claims applications, supporting business process modernization. • Managed Claim Connect enhancements on the Duck Creek platform, converting claims business needs into functional requirements. • Led sprint planning, backlog refinement and release planning with Product Managers, SMEs and business stakeholders. • Conducted AS-IS/TO-BE process analysis and gap assessment to improve claims workflows and operational efficiency. • Maintained BRD, high-level requirements, FRS, user stories, defects and change requests, ensuring traceability and delivery readiness. • Owned UAT coordination and business validation; supported functional, regression and end-to-end testing before production releases. Ran Agile ceremonies, product demos and stakeholder reviews, converting feedback into continuous enhancements

Business Analyst at DXC Technology, Jul 2018 - May 2021 · 2 yrs 11 mos, Petaling Jaya, Selangor, Malaysia, Client: Diachi Insurance, Great Eastern, Hong Kong International Airport Domain: IT Role: Business Analyst Responsibilities: ● Conducted workshops and documented requirements. ● Documentation of new proposals. ● Addressing issues/tickets in JIRA. ● Prioritizing backlog items for sprints. ● Participation in daily Scrum calls. ● Interaction with Dev and UI/UX teams during development. ● Functional testing of web and mobile applications. Client: MetLife (APAC) Domain: Insurance Role: Business Analyst Responsibilities: ● Continuous discussions with internal stakeholders across different locations. ● Monitoring the design and configuration of life insurance products. ● Reviewing release notes and product specifications. ● Maintaining product-related trackers and changing logs. Client: Bupa Arabia (Middle East) Domain: Insurance (Non-Life) Role: Business Analyst Responsibilities: • Managing requirement elicitation, design, development, implementation, and training. • Daily Scrum calls with Dev and QA teams. • Translating business needs into technology requirements. • Conducting workshops to gather requirements. • Documenting specifications and use cases. • Supporting process improvement and stabilization. • Documentation of User Manuals • Demo walkthrough. Client: Trust-Re (Bahrain – Middle East) Domain: Insurance (Non-Life) Role: Business Analyst Responsibilities: ● Offshore support for documenting business-related documents. ● Preparing presentations (PPT). ● Gathering requirements and documenting them.

Product Consultant(BWise) at DXC Technology, Sep 2015 - Jul 2017 · 1 yr 11 mos, Bangalore, Roles & Responsibilities: • Led requirements gathering and prioritization, translating business needs into functional solutions. • Authored BRDs, functional design documents and test scenarios aligning business and technical teams. • Owned UAT strategy, including data migration validation and business sign-off for production releases. • Supported Phase-1 rollout, testing and go-live readiness in a client-facing role in the Netherlands. • Implemented internal control frameworks with role-based authorization; configured Control, Open and Risk Assessments and trained end users on BWise. Ran daily defect triage and release governance, managing change requests across teams.

Education

Post Graduate in Insurance & Finance, Insurance, Osmania University, Hyderabad

Bachelor Of Business Management, Accounting ma, Andhra university