Headline

Driving Customer Success, Product Adoption & Revenue Growth | Solutions Engineer | Technical Account Manager | Enterprise SaaS

About

I am a results-driven Sales and Account Management professional with over 6 years of experience in B2B and B2C technology environments. I specialize in consultative selling, enterprise account management, customer success, revenue operations, and translating medium to complex technology solutions into measurable business value. Throughout my career, I have managed enterprise customer portfolios, supported successful deal closures, accelerated onboarding, and strengthened long-term client relationships. I combine commercial acumen with technical understanding to engage stakeholders, identify customer needs, drive product adoption, and deliver impactful solutions. Proven Impact: Managed enterprise customer portfolios with a strong track record in consultative selling and deal closure. Accelerated customer onboarding through technical enablement, product demonstrations, and stakeholder engagement. Maintained 99% CRM pipeline accuracy across Salesforce and Gainsight. Drove product adoption and customer engagement across named enterprise accounts. Partnered with cross-functional teams to improve customer experience, retention, and revenue outcomes. Core Expertise: B2B2C Sales • Account Management • Revenue Operations • Customer Success • Pre-Sales Engineering • Pipeline Management • Contract Negotiation • Stakeholder Management • Consultative Selling • Data-Driven Prospect Qualification • Customer Onboarding • Product Adoption Technical Skills: Salesforce • Gainsight • Jira • Zendesk • Microsoft Dynamics • AWS • Microsoft Azure • VMware • Windows Server • Linux • Microsoft Office • Google Workspace 📍 Bengaluru, Karnataka ✅ Immediately available for new opportunities I am open to opportunities in Sales, Account Management, Customer Success, Revenue Operations, and Pre-Sales Engineering within the technology sector.

Location

Bengaluru

AI stack

openai

perplexity

ChatGPT

Work experience

Sales at SaveBySwitching Global Solutions Pvt Ltd., Apr 2025 - Oct 2026 · 1 y 6 mo, Bangalore, Inbound and outbound sales: Handled inbound enquiries and made outbound calls to convert leads into sales. Customer questions and objections: Answered questions on plans, pricing, and switching, and addressed concerns to close the sale. Sales targets: Worked toward daily and monthly sales targets. Lead follow-up: Followed up on pending leads and quotes to turn interest into confirmed orders. Upselling and cross-selling: Offered upgrades and additional services that matched what the customer needed.

Solutions Sales Engineer at Movate (formerly CSS Corp), Jun 2023 - Apr 2024 · 10 mo, Bengaluru, Karnataka, India, Process: Alteryx Solutions • Partnered with enterprise sales teams to drive product adoption and customer success initiatives across strategic accounts. • Delivered technical demonstrations and enablement workshops that accelerated onboarding and improved user adoption. • Collaborated with Customer Success and implementation teams to ensure seamless transitions from sales engagement to production deployment. • Facilitated Proof of Concept (PoC) engagements, validating customer requirements and demonstrating solution value during enterprise evaluations. • Served as a trusted technical advisor throughout the buying journey, helping customers align platform capabilities with business objectives. • Maintained pipeline visibility, forecasting accuracy, and customer engagement tracking using Salesforce and Gainsight. • Supported enterprise sales opportunities through technical consulting, solution positioning, and customer discovery sessions. Key Skills: Customer Success, Product Adoption, Technical Enablement, PoC Management, Salesforce, Gainsight, Solution Consulting, Enterprise SaaS

Solutions Analyst at IDrive India Pvt. Ltd., Sep 2022 - Jun 2023 · 10 mos, Bengaluru, Karnataka, India, • Managed a portfolio of enterprise cloud storage and remote access customers as a primary solutions advisor. • Identified data security vulnerabilities and positioned backup solutions as critical business continuity investments. • Increased revenue through successful premium tier upgrades, contract expansions, and strategic account growth initiatives. • Leveraged diagnostic usage analytics to identify adoption trends, customer needs, and expansion opportunities. • Generated additional revenue through targeted upselling and cross-selling strategies. • Resolved complex technical escalations while maintaining strong customer relationships and satisfaction levels. • Consistently achieved renewal objectives during highly competitive negotiation periods. • Collaborated with internal stakeholders to improve customer retention and maximize account value. Key Skills: Account Management, Revenue Expansion, Customer Retention, Data Security, Cloud Storage, Business Continuity, Contract Renewals

Technical Account Executive at AQuity Solutions India, Jul 2019 - Sep 2022 · 3 yrs 3 mos, Bengaluru, Karnataka, India, • Built trusted advisor relationships with Healthcare IT administrators and executive stakeholders. • Led onboarding and adoption initiatives that accelerated customer value realization and return on investment. • Drove customer success initiatives focused on retention, account growth, and product utilization. • Partnered with sales, support, and operational teams to identify white-space opportunities and expansion strategies. • Recommended service enhancements, hardware upgrades, and operational improvements that increased account value. • Improved account health scores by 25% year-over-year through proactive customer engagement and workflow optimization. • Reduced issue resolution timelines through effective stakeholder communication and cross-functional collaboration. • Supported strategic account reviews to ensure customer objectives aligned with organizational goals. Key Skills: Customer Success, Healthcare IT, Stakeholder Management, Account Expansion, Customer Retention, Strategic Consulting

Education

Bachelor of Commerce, Business/Commerce, General, William Carey University

High School Diploma, Sobhana Public School