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Christo Peter

Experienced Product Manager | Cross-Functional Strategist | SaaS & Enterprise Solutions | Regulatory Compliance | Agile Advocate

Bengaluru

10+ years of work experience

Comply
Nov 202510 mosPresent

Kochi, Kerala, India

Lead Product Manager for Compliance (Comply for Ria), driving end-to-end product delivery across cross-functional teams including Engineering, Onboarding, Support, and Regulatory Operations. Own product prioritization, customer escalations, stakeholder alignment, and integration partner collaborations. Leverage customer insights, regulatory requirements, and operational feedback to identify problems, define solutions, and deliver high-impact product improvements that enhance compliance, user experience, and business outcomes.
Hewlett Packard Enterprise
Aug 20232 yrs 4 mosNov 2025

Bengaluru, Karnataka, India

Managed NaaS (Network-as-a-Service) accounts with total contract values ranging from $10M to $60M, ensuring high client satisfaction and fostering long-term partnerships. Focused on enhancing customer experience to reduce churn, driving both customer retention and business growth. • Client and Stakeholder Management: Established strong relationships with clients, accurately capturing customer pain points and translating them into actionable insights for internal teams, helping prioritize the product backlog and improve product offerings. • Cross-Functional Collaboration: Worked closely with Engineering, Product, and Sales teams, acting as the bridge between customer needs and technical solutions. Effectively communicated customer problems and opportunities to ensure alignment across teams. • Process Improvement: Spearheaded the implementation of new outage notification processes, which significantly boosted customer satisfaction and created new business opportunities. • Product Development Support: Assisted in the development of new features and user stories for in-house tools, ensuring the product roadmap aligned with customer needs and business objectives. • Customer Feedback Integration: Actively engaged with clients to gather insights that informed backlog prioritization, ensuring that product features were aligned with customer expectations and market demands
Tata Communications
Jun 20221 yr 3 mosAug 2023

Bengaluru, Karnataka, India

Managed Tata's top accounts with $2M-$10M ACV, ensuring optimal performance and high client satisfaction. Focused on maintaining strong client relationships and ensuring service delivery met or exceeded expectations. Acted as the primary advocate for customers, facilitating smooth onboarding and resolving issues to improve customer experience and retention. • Executive Engagement: Engaged directly with C-level executives and IT Managers during regular review meetings to ensure satisfaction with the services provided. Addressed their concerns and worked collaboratively to resolve ongoing issues, resulting in strong NPS scores. • Service Improvement & Upsell/Cross-Sell Initiatives: Identified opportunities for service improvement, and worked closely with Sales/Solutions teams to explore upsell and cross-sell options, increasing revenue opportunities and strengthening the customer relationship. • Renewals & Churn Management: Supported contract renewals, MSA (Master Service Agreement) discussions, and effectively managed churn, ensuring high levels of customer retention and reducing attrition. • Cross-Functional Collaboration: Collaborated with a diverse group of internal teams, including Customer, TAC, Sales/Accounts, Legal, Billing, Pricing, and Engineering/Product Management. This collaborative approach ensured that customer issues were understood and addressed through joint solutions that were . both agreeable and effective. • Escalation Management & SLA Compliance: Provided periodic updates to stakeholders regarding escalations, reviewed root causes, and ensured compliance with SLAs as defined in the Support Contract, keeping the customer experience on track and meeting service-level expectations.
Tata Communications
May 20202 yrs 2 mosJun 2022

Pune District, Maharashtra, India

Managed accounts, enhancing customer satisfaction by resolving issues promptly. Coordinated UAT and ensured effective post-implementation support. Developed and verified Standard Operating Procedures (SOPs) for change management. Collaborated with business units to identify enhancements, analyze data, and support implementation. Managed a team of 18 NOC engineers and led change management for designated accounts.
NTT Ltd.
Aug 20181 yr 10 mosMay 2020

Greater Bengaluru Area

1.Handled escalations and resolved issues for NTT Global Accounts under Managed Services Portfolio for Cisco Unified Communications( Voip and Telepresence). 2.Worked a dedicated SME for a German client for Unified Communications Portfolio. 3.Worked on issues CUCM, Gateway, Unity Connection, Telepresence servers and endpoints. 4.Was an acting Lead and Escalation point for a team of 8 members. 5.Provide trainings on Cisco Voice and Video servers and endpoints.
Capgemini
Nov 20152 yrs 9 mosJul 2018

Gurugram, Haryana, India

• Was a L2 Engineer in Cisco TAC- Enterprise Video and Collaboration team ( working from Aricent Tech) • Managed escalations and resolved issues raised by L3 teams of clients across the globe(predominantly US customers) • Configuration and troubleshooting of Cisco C series SX series, MX Series, DX Series and EX series VC endpoints, configuration and Troubleshooting of CUCM, VCS, Expressway • Inspecting the work done and discussing about the status of the task on various forums to clarify the queries regarding the task. • Composing and sharing user guides and tech notes and to end user as per requirements • Providing best practice and recommendation for video networks worldwide. • Work on new issues and bugs and work with Cisco BU team and developers to come up with bug fixes or new releases to fix the issues.

Christo’s AI Stack

claude code
claude code
claude
claude
cursor
cursor
notion
notion
obsidian
obsidian

Education

Institute of Product Leadership

Product Management Certification, Product Management

Institute of Product Leadership

202510 yrs2035
University of calicut

Btech in Electronics and Communication, Electrical, Electronics and Communications Engineering

University of calicut

20084 yrs2012

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Headline

Experienced Product Manager | Cross-Functional Strategist | SaaS & Enterprise Solutions | Regulatory Compliance | Agile Advocate

About

Experienced Product Manager with a proven track record in managing large-scale, customer-focused projects in the tech industry. Expertise in cross-functional collaboration, roadmap prioritization, and customer feedback integration to drive product success. Skilled in translating business requirements into technical solutions and ensuring alignment across engineering, sales, and marketing teams. Eager to apply my product management and customer success skills to drive growth in data security solutions.

Location

Bengaluru

AI stack

claude code

claude

cursor

notion

obsidian

Work experience

Product Manager at Comply, Nov 2025 - Present · 10 mos, Kochi, Kerala, India, Lead Product Manager for Compliance (Comply for Ria), driving end-to-end product delivery across cross-functional teams including Engineering, Onboarding, Support, and Regulatory Operations. Own product prioritization, customer escalations, stakeholder alignment, and integration partner collaborations. Leverage customer insights, regulatory requirements, and operational feedback to identify problems, define solutions, and deliver high-impact product improvements that enhance compliance, user experience, and business outcomes.

Product Manager at Hewlett Packard Enterprise, Aug 2023 - Nov 2025 · 2 yrs 4 mos, Bengaluru, Karnataka, India, Managed NaaS (Network-as-a-Service) accounts with total contract values ranging from $10M to $60M, ensuring high client satisfaction and fostering long-term partnerships. Focused on enhancing customer experience to reduce churn, driving both customer retention and business growth. • Client and Stakeholder Management: Established strong relationships with clients, accurately capturing customer pain points and translating them into actionable insights for internal teams, helping prioritize the product backlog and improve product offerings. • Cross-Functional Collaboration: Worked closely with Engineering, Product, and Sales teams, acting as the bridge between customer needs and technical solutions. Effectively communicated customer problems and opportunities to ensure alignment across teams. • Process Improvement: Spearheaded the implementation of new outage notification processes, which significantly boosted customer satisfaction and created new business opportunities. • Product Development Support: Assisted in the development of new features and user stories for in-house tools, ensuring the product roadmap aligned with customer needs and business objectives. • Customer Feedback Integration: Actively engaged with clients to gather insights that informed backlog prioritization, ensuring that product features were aligned with customer expectations and market demands

Assistant manager - Customer Success at Tata Communications, Jun 2022 - Aug 2023 · 1 yr 3 mos, Bengaluru, Karnataka, India, Managed Tata's top accounts with $2M-$10M ACV, ensuring optimal performance and high client satisfaction. Focused on maintaining strong client relationships and ensuring service delivery met or exceeded expectations. Acted as the primary advocate for customers, facilitating smooth onboarding and resolving issues to improve customer experience and retention. • Executive Engagement: Engaged directly with C-level executives and IT Managers during regular review meetings to ensure satisfaction with the services provided. Addressed their concerns and worked collaboratively to resolve ongoing issues, resulting in strong NPS scores. • Service Improvement & Upsell/Cross-Sell Initiatives: Identified opportunities for service improvement, and worked closely with Sales/Solutions teams to explore upsell and cross-sell options, increasing revenue opportunities and strengthening the customer relationship. • Renewals & Churn Management: Supported contract renewals, MSA (Master Service Agreement) discussions, and effectively managed churn, ensuring high levels of customer retention and reducing attrition. • Cross-Functional Collaboration: Collaborated with a diverse group of internal teams, including Customer, TAC, Sales/Accounts, Legal, Billing, Pricing, and Engineering/Product Management. This collaborative approach ensured that customer issues were understood and addressed through joint solutions that were . both agreeable and effective. • Escalation Management & SLA Compliance: Provided periodic updates to stakeholders regarding escalations, reviewed root causes, and ensured compliance with SLAs as defined in the Support Contract, keeping the customer experience on track and meeting service-level expectations.

Assistant Manager- Service Assurance at Tata Communications, May 2020 - Jun 2022 · 2 yrs 2 mos, Pune District, Maharashtra, India, Managed accounts, enhancing customer satisfaction by resolving issues promptly. Coordinated UAT and ensured effective post-implementation support. Developed and verified Standard Operating Procedures (SOPs) for change management. Collaborated with business units to identify enhancements, analyze data, and support implementation. Managed a team of 18 NOC engineers and led change management for designated accounts.

Senior Network Engineer at NTT Ltd., Aug 2018 - May 2020 · 1 yr 10 mos, Greater Bengaluru Area, 1.Handled escalations and resolved issues for NTT Global Accounts under Managed Services Portfolio for Cisco Unified Communications( Voip and Telepresence). 2.Worked a dedicated SME for a German client for Unified Communications Portfolio. 3.Worked on issues CUCM, Gateway, Unity Connection, Telepresence servers and endpoints. 4.Was an acting Lead and Escalation point for a team of 8 members. 5.Provide trainings on Cisco Voice and Video servers and endpoints.

Network Engineer at Capgemini, Nov 2015 - Jul 2018 · 2 yrs 9 mos, Gurugram, Haryana, India, • Was a L2 Engineer in Cisco TAC- Enterprise Video and Collaboration team ( working from Aricent Tech) • Managed escalations and resolved issues raised by L3 teams of clients across the globe(predominantly US customers) • Configuration and troubleshooting of Cisco C series SX series, MX Series, DX Series and EX series VC endpoints, configuration and Troubleshooting of CUCM, VCS, Expressway • Inspecting the work done and discussing about the status of the task on various forums to clarify the queries regarding the task. • Composing and sharing user guides and tech notes and to end user as per requirements • Providing best practice and recommendation for video networks worldwide. • Work on new issues and bugs and work with Cisco BU team and developers to come up with bug fixes or new releases to fix the issues.

Education

Product Management Certification, Product Management, Institute of Product Leadership

Btech in Electronics and Communication, Electrical, Electronics and Communications Engineering, University of calicut