Chris Valentine Dias
Customer Success | Delivery Management
Bengaluru
8+ years of work experience
Aug 20251 yr 2 mosSep 2026
Bengaluru, Karnataka, India
Managing large accounts across Banking, Internet, Real Estate and more industries, from implementation to value realization to desired business impact for Scout, which helps identify process gaps and bottlenecks for efficiency gains.
• Building and nurturing trusted relationships with C-Suite and Transformation leads, serving strategic advisor on digital transformation initiatives.
• Owning the post sales customer journey end to end - implementation, adoption, and measurable value realization, accountable for KPIs including technical health, renewals, satisfaction, and expansion.
• Translating customer goals into platform roadmaps tied to business outcomes, setting clear success metrics and refining plans as milestones shifted.
• Coordinating delivery programs ensuring seamless governance and organizational change management.
• Leveraging AI-powered automation and insights to optimize workflows, accelerate time-to-value, and enhance decision making.
• Communicating compelling value stories that highlighted advisory and platform impact beyond services ROI, driving durable satisfaction and account growth.
Jul 20241 yr 1 moJul 2025
Bengaluru, Karnataka, India
I oversee a portfolio of customers, ensuring they meet their goals and realize the full potential of their Microsoft PowerShare investment. I have experience in leveraging AI tools to integrate into my customers' workflows.
I build and maintain trusted relationships with key customer stakeholders, aligning Microsoft's offerings with their unique business needs and goals. I use my strong interpersonal skills and a proven ability to engage with senior-level stakeholders to build strong relationships.
I advocate for increased product usage and help customers extract maximum value from their Microsoft investments, while maintaining high satisfaction and ensuring retention. I have proven success in driving adoption and satisfaction for my customers.
I design account-specific success plans with clear milestones and deliverables, conducting regular check-ins and adapting strategies based on progress. My strong analytical and problem-solving skills come to the fore when assessing customer needs, along with using data to drive decisions.
I actively monitor customer health, identifying risks early and collaborating with internal teams to resolve issues swiftly and effectively. I have the ability manage and resolve escalated issues with cross-functional teams.
I work closely with Sales, Product, Project Managers and Support to align on strategies and deliver cohesive, seamless experiences for customers. I have deep experience working collaboratively in a fast-paced, dynamic environment.
Above all, I bring creativity, energy, and a proactive approach to my role, balancing multiple initiatives while maintaining a focus on driving customer outcomes and satisfaction. I also use my communication skills to tailor my message to diverse audiences.
May 20243 mosJul 2024
Bengaluru, Karnataka, India
Jan 20245 mosMay 2024
Bengaluru, Karnataka, India
Mar 20213 yrs 3 mosMay 2024
Bangalore Urban, Karnataka, India
I work with customer data to analyze usage of our solutions and work with concerned account teams, providing useful insights that would in-turn help the customer achieve more success with our products to realise value from their investments and meet their talent priorities.
- Identification of customer product utilization and adoption challenges to partners.
- Play key roles in Quarterly Business Reviews
- Maintain account based documentation and organizational processes
Nov 20185 yrs 2 mosDec 2023
Bangalore Urban, Karnataka, India
We generate awareness, foster inclusion and drive economic opportunity for people with disabilities at our company, in our communities and in the world. It is a privilege for me to lead our efforts at the Bangalore office, seeing continuing increase in awareness of mental health and growth in our member base as well as partner to make our physical workspace more accessible to people of all abilities.
I assist in planning, strategizing, executing, hosting events for the site, including formation of an ERG site committee. Our events center around accessible tools for people of all abilities, mental health - depression, anxiety and stress, and general awareness of showcasing what EnableIn as an ERG has to offer.
Jul 20161 yr 2 mosAug 2017
Bangalore
Part of CEN (Customer Engagement Network) and GSN (Global Servicing Network)
Detailed and personal attention to solving clients pain points. Demonstrating effective verbal and written communication skills as well as excellent inter personal skills to round off a win for the client.
Ensuring satisfaction by way of addressing major and crucial financial needs of clients.
Handling service recoveries and escalations to bestow faith in the brand, thereby strengthening points of trust for clients.
Caring for sensitive financial information of clients to better handle risk and thus ensure greater security for clients.
Detecting fraud and addressing the relevant departments to tackle danger.
Working extensively with a number of back end departments to make sure that the customer wins in the end.
Working with third party companies and multiple CRM tools from Oracle, Citrix, Mainframe and in-house American Express applications to extensively benefit clients.
Overcoming regular obstacles which pose a financial threat or inconvenience to clients.
Chris’s AI Stack
Education
BPT
RV College Of Physiotherapy
Grade 11, 12
Progressive English School
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