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Chris Mcguinness

Senior Client Delivery & Compliance Operations | Healthcare–Legal Domain | HIPAA/PHI Compliance | SLA & Audit Reporting | Escalations | Process & Quality Controls | U.S. Shift

Chennai

9+ years of work experience

Annova Solutions
Mar 20251 yr 4 mosPresent

Chennai, Tamil Nadu, India

Annova Solutions
Jan 20232 yrs 3 mosMar 2025

Perungudi

Coached and mentored teams, fostering a high-performance work environment and continuous improvement. Conducted business analysis, documented reports, and provided data-driven insights for decision-making. Delivered status updates to management and clients, ensuring transparency and strategic alignment. Ensured regulatory compliance by collaborating with Legal and Compliance teams on key policies. Acted as a liaison between management and technology teams, aligning goals and optimizing workflows. Led training sessions on V&A, test scripts, process grooming, and real-world scenario handling. Developed client-centric strategies to improve overall experience and satisfaction. Assessed business risks, ensuring compliance and safeguarding the firm's reputation. Managed team operations, promoting accountability, efficiency, and ethical standards.
Enterstellar Softwares PVT LTD
Apr 20211 yr 9 mosDec 2022

Chennai, Tamil Nadu, India

Led the customer service department, overseeing two key projects to improve efficiency and service quality. Monitored daily productivity and performance tracking through real-time dashboards and generated weekly quality control reports to maintain high standards. Managed process analysis and escalation decisions, ensuring swift resolution of critical issues. Oversaw team and time management, implementing strategic planning to meet deadlines and service level targets. Coordinated all areas of responsibility within the team, optimizing workflow and driving customer satisfaction improvements.
Enterstellar Softwares PVT LTD
Mar 20201 yr 2 mosApr 2021

Chennai, Tamil Nadu, India

Customer Service & Sales Handling: Delivered exceptional customer support while driving product sales related to pharmaceutical/medication services across international markets like the US, UK, Spain, and Australia. Client Relationship Management: Maintained strong client relationships through timely follow-ups, resolving queries, and ensuring a seamless customer experience. Account Management: Monitored and managed client accounts, addressing concerns, processing orders, and ensuring customer satisfaction through consistent service. Acting Subject Matter Expert (SME): Stepped into the role of Acting SME to guide and oversee the team, assist with escalations, ensure process adherence, and support performance improvement. Global Sales Exposure: Involved in the sales of medications across international regions including the US, UK, Spain, and Australia, gaining valuable insights into global healthcare needs, customer behavior, and compliance requirements.
Ceequence Technologies Pvt Ltd
Aug 20172 yrs 8 mosMar 2020

Saidapettai, India

Worked on multiple projects across my tenure, ensuring high-quality service delivery and contributing to consistent revenue growth. Adhered to departmental controls and ethical standards, maintaining compliance in all processes. Managed inbound and outbound cold calling for sales and customer care, driving engagement and conversions. Handled B2B data entry processes, ensuring accuracy and efficiency in database management. Provided email, chat, and customer support for B2B clients, enhancing customer satisfaction and retention.

Education

amity University

Bachelor of Business Administration - BBA, Business Administration and Management, General

amity University

20253 yrs2028

10th & 12th Pass - State Board, Mathematics and Computer Science

Model Mat Hr Sec School

20151 yr2016

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Chris Mcguinness on Tal

Headline

Senior Client Delivery & Compliance Operations | Healthcare–Legal Domain | HIPAA/PHI Compliance | SLA & Audit Reporting | Escalations | Process & Quality Controls | U.S. Shift

About

Passionate Operations Senior Team Lead | 8+ Years Driving Organizational Excellence With over 8 years of dedicated experience as an Operations Team Lead, I specialize in streamlining processes and fostering collaborative environments. My leadership philosophy centers on: • Operational Efficiency: Implementing strategies that enhance productivity and ensure seamless workflows. • Team Empowerment: Cultivating a culture of continuous improvement and responsiveness. • Innovative Problem-Solving: Embracing challenges as opportunities to develop creative solutions. I am committed to driving success through meticulous attention to detail and a passion for excellence.

Location

Chennai

Work experience

Senior OPS Team Lead at Annova Solutions, Mar 2025 - Present · 1 yr 4 mos, Chennai, Tamil Nadu, India

OPS Team Lead at Annova Solutions, Jan 2023 - Mar 2025 · 2 yrs 3 mos, Perungudi, Coached and mentored teams, fostering a high-performance work environment and continuous improvement. Conducted business analysis, documented reports, and provided data-driven insights for decision-making. Delivered status updates to management and clients, ensuring transparency and strategic alignment. Ensured regulatory compliance by collaborating with Legal and Compliance teams on key policies. Acted as a liaison between management and technology teams, aligning goals and optimizing workflows. Led training sessions on V&A, test scripts, process grooming, and real-world scenario handling. Developed client-centric strategies to improve overall experience and satisfaction. Assessed business risks, ensuring compliance and safeguarding the firm's reputation. Managed team operations, promoting accountability, efficiency, and ethical standards.

Customer Support Team Lead at Enterstellar Softwares PVT LTD, Apr 2021 - Dec 2022 · 1 yr 9 mos, Chennai, Tamil Nadu, India, Led the customer service department, overseeing two key projects to improve efficiency and service quality. Monitored daily productivity and performance tracking through real-time dashboards and generated weekly quality control reports to maintain high standards. Managed process analysis and escalation decisions, ensuring swift resolution of critical issues. Oversaw team and time management, implementing strategic planning to meet deadlines and service level targets. Coordinated all areas of responsibility within the team, optimizing workflow and driving customer satisfaction improvements.

Customer Service Representative at Enterstellar Softwares PVT LTD, Mar 2020 - Apr 2021 · 1 yr 2 mos, Chennai, Tamil Nadu, India, Customer Service & Sales Handling: Delivered exceptional customer support while driving product sales related to pharmaceutical/medication services across international markets like the US, UK, Spain, and Australia. Client Relationship Management: Maintained strong client relationships through timely follow-ups, resolving queries, and ensuring a seamless customer experience. Account Management: Monitored and managed client accounts, addressing concerns, processing orders, and ensuring customer satisfaction through consistent service. Acting Subject Matter Expert (SME): Stepped into the role of Acting SME to guide and oversee the team, assist with escalations, ensure process adherence, and support performance improvement. Global Sales Exposure: Involved in the sales of medications across international regions including the US, UK, Spain, and Australia, gaining valuable insights into global healthcare needs, customer behavior, and compliance requirements.

Customer Service Representative at Ceequence Technologies Pvt Ltd, Aug 2017 - Mar 2020 · 2 yrs 8 mos, Saidapettai, India, Worked on multiple projects across my tenure, ensuring high-quality service delivery and contributing to consistent revenue growth. Adhered to departmental controls and ethical standards, maintaining compliance in all processes. Managed inbound and outbound cold calling for sales and customer care, driving engagement and conversions. Handled B2B data entry processes, ensuring accuracy and efficiency in database management. Provided email, chat, and customer support for B2B clients, enhancing customer satisfaction and retention.

Education

Bachelor of Business Administration - BBA, Business Administration and Management, General, amity University

10th & 12th Pass - State Board, Mathematics and Computer Science, Model Mat Hr Sec School