---
title: "Chitra Partani - Customer Service Executive in Kolkata | Tal"
description: "Meet Chitra Partani, Data Analyst | Transitioning into Business Analysis | SQL, Python, Excel, Power BI | Open to Internships & Entry-Levels Roles based in Kolkata."
image: "https://tal.club/meet/chitra/share-image"
---

# Chitra Partani on Tal

## Headline

Data Analyst \| Transitioning into Business Analysis \| SQL, Python, Excel, Power BI \| Open to Internships & Entry\-Levels Roles

## About

I’m a B\.Com graduate with a specialization in Tourism Management, now building a strong foundation in data analysis and business analysis to bridge the gap between numbers and real\-world decisions\. My academic background has equipped me with business and service industry insights, while my recent training in Excel, SQL, Power BI, and Python has helped me discover a passion for working with data\. I enjoy identifying patterns, creating dashboards, and turning complex information into clear, actionable insights\. As I transition into the field of business analysis, I’m developing skills in process improvement, stakeholder communication, and problem\-solving—with the goal of helping organizations make smarter, data\-backed decisions\. 🔍 I’m actively seeking opportunities in data analysis, business analysis, or roles that combine business knowledge with data\-driven thinking—especially in industries like tourism, services, or business operations\.

## Location

Kolkata

## Work experience

Customer Service Executive at TP, Sep 2022 \- Dec 2023 · 1 yr 4 mos, • Resolved 50\+ customer queries daily, consistently achieving a 95% first\-call resolution \(FCR\) rate, minimizing escalations • Improved customer satisfaction \(CSAT\) scores by 10% through structured problem\-solving and proactive issue resolution • Tracked and analyzed customer complaint patterns to identify recurring issues, providing actionable feedback to team leads • Trained and mentored new team members on service protocols, reducing onboarding time and improving team efficiency • Collaborated with cross\-functional teams to improve service workflows, enhancing overall customer experience

Undergraduate at TP, Sep 2022 \- Apr 2023 · 8 mos, Kolkata, West Bengal, India

## Education

Bachelor of Commerce \- BCom, Tourism and Travel Services Management, Calcutta University, Kolkata

B\.com, Tourism and Travel Services Management, Maharani Kasiswari College

[View the original profile](https://tal.club/meet/chitra)

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